Mac OS Mojave Scanner Not Working

The easiest answer has been suggested many times here: VueScan 64-bit The latest version was released on 28 Nov 18. I don't know why these newbies don't want to follow the advice of the more experienced members in Apple Discussions but rather just sit and do nothing. 😕

Although I tend to agree that VueScan is, at this time, the best solution, the issue at hand is a bug in Apple's Image Capture program, and it should be Apple's responsibility to fix it (and quick).

Don't get me wrong. I've been a VueScan user and fan for more 16 years. I purchased the Pro license for an old Minolta film scan (that I still use) and have been able to use the same license ever since on my Macs (and I purchased the M$ Windows version). It was worth every dollar, specially since it allows me to use all my old film scanners on the most recent OS (and I bet it will do for many years to come).

Still Apple needs to fix Image Capture. Users should not be compelled to buy an extra piece of software because Apple simply did something wrong.

Apple has dropped support for out-dated hardware before when the hardware vendor stops writing drivers for said hardware. I just had to buy a new scanner as Canon told me they would not be updating their driver to work with the Mojave follow-on version of Mac OS. In fact, the LAST driver they provided to Apple only supported Jaguar (10.2) through Lion (10.7) which is why Image Capture did not work for me in 10.8, 10.10, and 10.11. It actually did work randomly but could not be relied on so I moved to VueScan. Unfortunately, even Hamrick couldn't write a 64-bit driver for the scanner so I bought new hardware, but I've stayed with VueScan rather than use Image Capture.

Is this what you call product responsibility and customer care?

Anybody got the tools to convey this issue to Apple an HP and let them know

what it is all about ?

I'm not familiar with these global companies policys regarding user/customer of their products.

Brgds E.Asker

This is users' forum, Apple doesn't respond here.

Below is the feedback link, though I am sure they know about this issue based on the people who have said they will submit feedback.

Feedback - macOS - Apple

Same here on C480 eXpress: Printing fine, scanning overview fine, scanning reports error or creates corrupt PDFs.

Model Name: MacBook

Model Identifier: MacBook10,1

Processor Name: Intel Core m3

System Version: macOS 10.14.1 (18B75)

Kernel Version: Darwin 18.2.0

Boot Volume: Macintosh HD

Boot Mode: Normal

This is crazy, out of desperation i've tried installing "Samsung Easy Document Creator" software for completely different scanner (SL-C480FW). I have scx-3200.

Ofc default apple printer & scanner still doesnt work. BUT Through document creator i can normally scan my documents!

Link to the software page: https://support.hp.com/us-en/drivers/selfservice/samsung-xpress-sl-c480-color-laser-multifunction-printer-series/16462546/model/16462552

Hello,

this didn't fix my issue. When I use the Image Capture App, I can do a preview-scan but after the final scan there is a error message. I bought a license of VueScan. Now it works perfect. I needed the license anyway because I also have a analog film scanner which I use with vuescan.

So it my understanding, that Apple has requested manufacturers use only Airprint drivers, drivers written collaboratively with various manufacturers and Apple, to preform print and scan functions. These "drivers" are only available from Apple. Most manufacturers have not, and will not, publish drivers for Mojave on there websites for newer hardware. This change has been at the behest of Apple. Apple wishes to retain full control over how non-Apple hardware interacts with their OS. Therefore, Apple should be supporting the fix for these issues.

You will not be hearing from Apple on this matter, nor a “solution”. Apple does not develop or produce printer/scanner drivers. It is up to the printer manufacturer to keep their product compatible with the current version of macOS, whatever that may be. You should also have noticed by now that this “issue” is primarily limited to Samsung products (which are now developed by HP). Other printers/scanners continue to work just fine with Mojave, including my Epson WF-2860 and my ancient HP Laserjet 1022. Samsung/HP need to release a fixed version of their drivers for this to be resolved, not Apple.

I have the same issue with a Canon MX726. In Preview "import from scanner" is greyed out.

ikrupp, Samsung sold their printer division to HP a few years back so it doen't do any good to go there.

Just testet. Same with me. Works monochrome only. My printer: a Samsung 2070. Not old gear. Resetted my printer-settings.Printing with older macbook, Sierra, works fine.

Both printing and scanning???

Just tried removing and adding again to no avail. Still cannot scan with Apple's image capture.

vuescan works fine.

Same problem here as well. I have a Samsung CLX-6220 and it was perfect working with my old Mac and 10.11 El Capitan. Now I have a new Mac with 10.14 Mojave and now my scanner is not working anymore!