Mac OS Mojave Scanner Not Working

Hi,

As I wrote earlier: I have a canon Pixma TS9550 and was not able to scan with any of the possibilities there are- such as through the print/scan option, through preview or through Image Capture.

I then disabled the IPv6 address in the PRINTERS network preferences and everything was solved. All sorts of files- A4 to jpg to pdf etc.

I am running Mojave 10.14.3 on a Macbook Pro 15 mid 2015.

Finally found the answer. You have to open the Image Capture app that was integrated into the OS. Your scanner is now working with this. I think Apple should email a list of all the changes before we download an app that changes things so much. I was so frustrated.

I had the same problem, printing works fine over WLAN, but scanning didn't work at all.

I solved it another way, because you'll not get any useful information nor a solution from the printer manufacturer.

The solution is to disable the IPv6 protocol in the WLAN settings of the printer.

There seems to be a misunderstanding between the printer and mac by using this protocol (also see error -9932).

After that scanning works fine over system preferences->printer-> scan.

mac: Mojave 10.14; printer: Canon Pixma

Same problem with Samsung C480W scanner.

Workaround: It seems to work fine (also color-scans/pdf) with the program "Samsung Easy Dokument Creator" you can download for free at HP Support page.

So, there are two "fixes"

1. Use Apple Scanner function, but do not scan in color mode.

2. Use Samsung Document Creator

https://support.apple.com/en-us/HT201311

While I have not yet managed to solve the underlying problem I came across this link which provides an alternative way of scanning, but at a price. You get a one month free trial and so far it seems to be working for me on my SCX4500. Personally I'd prefer not to have to spend the money but its cheaper than replacing my printer/scanner. See VueScan at

https://www.hamrick.com/

Searching for an answer to the same problem, I have found Samsung Easy Document Creator seems to work with my CLX6260ND, I normally use preview, that just seemed to crash, Image capture came up with an error but the above mentioned seems to work. hope this helps others.

I spoke to and got remote support from HP/Samsung and they were excellent. It works using Samsung's Easy document creator software but does NOT work with preview so I believe this is an Apple software issue, nothing to do with drivers.

My Samsung CLX 4190 no longer scanning since Mojave update - something that Apple should have checked.

Basically, Samsung no longer supporting so the driver doesn't work any more.

this Hamrick thing works but you have to pay for it $100

https://www.hamrick.com/download.html

feel free to send the bill to Samsung

Having the same problem with just the same printer, I contacted Hewlett Packard (which now owns the Samsung printer section, unfortunately) support over here in Germany. They told me that I need to talk to Apple since it's their system that is no longer working. The only solution HP offers is using their own scanner software.

Resetting the print system does not help. The latest drivers they have are from 2017.

Hi Sebastian,

no changes on printer required.

Probably your scanner is grabbed by OSX scanning app, try to close it and open with with Samsung software.

This is screenshot of Samsung Easy Printer Manager.

Scan button launches Scan Assistant.app

I have the same issue as well. Scanning worked properly for years, and today I faced the very same. The preview is working properly but for some reason it can't save the scanned image.

I tried resetting the printing system and all with no luck.

What worked for me is that I switched from Colour to Black & White and it works since. Now in most of the cases it's fine, but of course I'd like to be able to scan in colour mode as well

I stumbled onto a way to make my Epson 3750 scan. I went to System Preferences, selected Printers & Scanners, clicked on the Epson 3750 icon, selected scan, selected Open Scanner, clicked on Scan and it did.

Hey andrelmsantos

I also installed Samsung Easy Printer Manager, v1.02.07 but when I attempt to scan is lets me know the scanner software is not installed and I can't find any separate scanner software on their website. Please help. Thanks

Samsung’s printer business was purchased by HP so you might try HP’s support site to see if updated drivers compatible with macOS 10.14 Mojave. With every major update to macOS we see printer problems on mainly older printers because the manufacturers choose not to update their drivers.