Mac OS Mojave Scanner Not Working

Searching for an answer to the same problem, I have found Samsung Easy Document Creator seems to work with my CLX6260ND, I normally use preview, that just seemed to crash, Image capture came up with an error but the above mentioned seems to work. hope this helps others.

Same here, Samsung SCX-3205W with MacOS Mojave.

Scanner is connected wirelessly. Problems are, as described above, with 'color' scanning, 'white&black' and 'text' modes work fine.

P.S. On High Sierra OS scanner worked perfectly with apple drivers.

I am having the same problems with scanning. I have tried using a Samsung SCX-4650 4x21s Series and a Cannon MF4700 Series with the same results, it throws an error code.

I was able to scan on the Samsung using the Black and White settings but still failed on a color scan. This problem has only happened since the OS Mojave upgrade....

same here, Samsung CLX-3175N

worked perfectly on High Sierra 10.13.6 and still works perfectly with my iMac 27" Mid2011.

Guess that's the only good thing about "not being able to upgrade the iMac to Mojave" :-)

On Mojave I can print, open the scanner dialog and also do the "Overview" scan (BW and Color)

Any attempt to SCAN the page will result in an ErrorMessage or a broken PDF.

On Top of all that I just figured that Samsung does not Support their printers anymore, ...

Finding Service for Samsung Printers | HP® Customer Supporthttps://support.hp.com/us-en/document/c05813878

Also not really helpful :-/

Same here. Both my Xerox WorkCentre 3215 and my Canon D500 won't scan. My Xerox just creates empty PDF's and crashes after the first scan and the Canon cannot connect at all even when the USB cord is plugged directly into my Mac. Scanning in color mode to PDF makes unreadable by Preview or Adobe Acrobat. Seems I am not alone on that one.

Confirm the same with Samsung M2070W after the moving to Mojave - can scan only in b/w or text mode (In Sierra it worked fine).

I was trying some stuff to fix it, like reinstall printers, use the Samsung app, upgrade printer's firmware, repair permissions for the Home folder - still no result.

I spoke to and got remote support from HP/Samsung and they were excellent. It works using Samsung's Easy document creator software but does NOT work with preview so I believe this is an Apple software issue, nothing to do with drivers.

For sure this answer is Apple recommended :-)

It's someone else's fault :-D

I had three Macs running High Sierra: iMac (27" Mid 2011); macMini (Late 2014); macBook Pro (15" 2017)

All were on the same Network/Wifi, all were printing and scanning perfectly.

I updated the macMini and the macBook (not the iMac, because Apple doesn't support it anymore) and both cannot scan anymore. My iMac running HighSierra still works perfectly and can scan without issues.

So for my understanding, for sure, the blame is on Samsung :-)

So have you tried resetting the printing system as recommended? Or do you just want to rant without accomplishing anything? Have you checked with Samsung’s printer support to see if there are updated drivers? What abut this do you not understand?

Why the attitude dude? How does THAT help?

1) Many of us have tried resetting without effect as already explained in many other posts…

2) as of yesterday Samsung support does not provide anything for Mojave

3) This is not just an issue for Samsung but for other brands as well, again as written by many other users in previous posts…

4) It all started with Mojave, everything was fine with previous OS’s... so Apple should definitely look into it.

Peace&Love

If I hadn't investigated, I wouldn't have shown up here, or would I ?

Seriously, is there a button to vote down your answer? It's not helpful and it's a joke that Apple recommends it.

Did you actually read the Topic? Hundreds of Scanners from all kinds of brands stop working at the same time.

For some reason, this timeslot matches with Apples Update. So do you really think this is a conspiracy of all brands to disable scanners? Or is there a chance in your mind pattern, that one might think -> it's Apple related?

You seem to be a smart one, how about you accept that others might be as smart.

These folks might only come here if the problem is real. I don't even dare to Login before testing all possible solutions I can find elsewhere. And currently, my only solution to avoid apples bug is to keep using my iMac (High Sierra) for scanning.

Most of the commenters are able to run previews and can scan. The issue is the broken PDF, JPG, ...

So what could Samsung (or any other brand) contribute to avoid broken PDFs after the TWAIN-data is transferred successfully? And I can see that the data is successfully transferred by looking at the overview-scan.

Looking forward to your answers. Best regards, no hard feelings :-)

I just contacted Apple Care, I shared my screen with them to solve the problem.

They told me that should be a driver incompatibility caused by Samsung/HP so I have to contact them to release an update.

At this point I don't understand a couple of things:

maybe it is the truth if I add the printer using driver 2070 series from the menu, but if I use AirPrint why is a Samsung problem? As I know AirPrint is a technology driverless... Anyways it doesn't work.

So, is there anyone that know how to contact Samsung/HP to investigate the issue?

If anyone have something to tell to Apple, reply me and I will call them using my Apple Care 🙂

My Samsung CLX 4190 no longer scanning since Mojave update - something that Apple should have checked.

Basically, Samsung no longer supporting so the driver doesn't work any more.

this Hamrick thing works but you have to pay for it $100

https://www.hamrick.com/download.html

feel free to send the bill to Samsung

>this Hamrick thing works but you have to pay for it $100

That's the price for the Pro version which includes film/side scanning and OCR with free lifetime updates.

If you don't need the Pro version then the standard edition (no film scanning, no OCR) with free updates for one year costs a more reasonable $39.95. That met my needs so it is what I purchased.

See https://www.hamrick.com/reg.html

Thank you for this 'fix', with the SDC I can use my Samsung C460 again to scan. But it seems to me this is an Apple issue: Nothing changed on the C460 and it worked fine until the Mojave update and it is still working on my Windows 10 PC.