Mac OS Mojave Scanner Not Working

Sorry, I think I replied to the wrong comment, that's why I'm posting this again as an answer to the original question.

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I had a similar problem with my Epson WF 2760 and searched the web finding that this seems to be a widespread OS X problem which seems to occur when IPv6 is activated in the printer settings.

Simple solution: Deactivate it!

This just takes a few clicks, no driver search, no reinstallations or similar. It is very simple once you've found out where to change the network settings of your printer (NOT the Mac's and NOT the router's settings).

I'll describe what I did to fix my Epson:

My printer is connected to my network via WiFi, so I could access it through my browser:

- I checked the printer's IP address in my printer's network settings (my printer has a touchscreen where you can check the settings in the network status).

- Next, I accessed the IP address via my browser (Safari) - just use it as an URL.

- In the Browser, an Epson Service Center came up with a tiny little Pop-up menu on the top right which at this point said "Basic Settings" ("Grundeinstellungen" in German). Pop it up and choose "Extended Settings" ("Erweiterte Einstellungen" in German) and you get to the actual Settings with a menu on the left.

- In that Menu, I opened > Network Settings > Basic

- Then I set the DNS Settings to AUTO and DEACTIVATED IPv6 and clicked NEXT.

That's it. Scanner worked even without a restart.

Hope this might help. Good luck!

Thanks for sharing your solution. Unfortunately it does not work for me (I checked and as I expected IPV6 is off on my printer - I turn IPV6 off on every device that supports it) and I bet it will not work for others too. IPV6 being on or off does not change the fact that the scanner component fail under most of the usage (works for the preview for example). And it works fine with other software such as Vuescan, that rely on the drivers. The problem seem to be on the Apple side.

I have exactly this problem with my Samsung printer/scanner now that I have updated to Mojave. But it doesnt stop there. All my Microsoft products are saying they are not supported and Adobe Flash uninstalled itself after pressing the update button! I feel like I am being forced into Apple only products and software. Apple please stop forcing us down your route. I don't want to have to type in a password every time I access my Mac in my house. No one else has access to it. If you want to be really security conscious do more for anti virus and malware protection in your software updates. And please let me delete FaceTime!

All my Microsoft products are saying they are not supported and Adobe Flash uninstalled itself after pressing the update button!

Check and see if there are updates to the M$ products or, better yet, replace them with LibreOffice. Adobe Flash is the greatest vector of malware on the planet so delete it and use HTML 5 web browsers.

I don't want to have to type in a password every time I access my Mac in my house.

You shouldn't have to. Go to System Preferences>Users & Groups. Make sure the account you use most is listed as the "Current User", then click on "Login Options". Next, click the lock and enter your login password. Now in the right pane at the top should be a box labeled "Automatic Login" and use the drop down menu to select your account. Check any other login option boxes you wish to use, then click the lock again to lock in the changes.

Now, if you are being asked for a password when the Mac awakes comes out of a screen saver, the option should be in the "General" tab of the "Security & Privacy" control panel in System Preferences. Make sure the option "Require password [dropdown menu] after sleep or screen saver begins" is either unchecked or has the time delay you desire in the dropdown menu set. Again unlock the panel if required.

It’s not Apple that is trying to “force” you to do anything. Microsoft no longer supports Office 2011 and earlier on macOS 10.14 Mojave. Microsoft wants to force you to upgrade to Office 2019 for Mojave support. A number of people say that Office 2011 does work on Mojave for the most part but with issues. Office 2008 and earlier are definitely no go. Which version of Office do you have?

Adobe Flash IS deleted if you are running an older version of it. You just need to download and install the latest verion of Flash directly from Adobe. In fact, Adobe Flash is the ONLY plugin still allowed on macOS Mojave.

You can easily turn off password requirements in System Preferences as described by user @romad.

Your Samsung scanner needs an updated driver and it is up to Samsung/HP to supply the driver. Apple has never produced or developed its own printer drivers but gets them from the manufacturers. It appears Samsung/HP is no longer supporting their older products. Your beef is with them if you have an older printer/scanner.

My printer/scanner is not old and the scanner is not working. Apple should fix it. If it is happening to hundreds of people, if not more, with different manufacturers, it is a problem of the operating system.

It makes no sense to say it's your problem, Apple is the best.

The easiest answer has been suggested many times here: VueScan 64-bit The latest version was released on 28 Nov 18. I don't know why these newbies don't want to follow the advice of the more experienced members in Apple Discussions but rather just sit and do nothing. 😕

Although I tend to agree that VueScan is, at this time, the best solution, the issue at hand is a bug in Apple's Image Capture program, and it should be Apple's responsibility to fix it (and quick).

Don't get me wrong. I've been a VueScan user and fan for more 16 years. I purchased the Pro license for an old Minolta film scan (that I still use) and have been able to use the same license ever since on my Macs (and I purchased the M$ Windows version). It was worth every dollar, specially since it allows me to use all my old film scanners on the most recent OS (and I bet it will do for many years to come).

Still Apple needs to fix Image Capture. Users should not be compelled to buy an extra piece of software because Apple simply did something wrong.

You oldbies are right. Yet it would be better to go to a brick and mortar shop to have your documents scanned. It's more expensive but you don't have to do anything.

And you have third party software available for everything. Why use Apple software?

Apple has dropped support for out-dated hardware before when the hardware vendor stops writing drivers for said hardware. I just had to buy a new scanner as Canon told me they would not be updating their driver to work with the Mojave follow-on version of Mac OS. In fact, the LAST driver they provided to Apple only supported Jaguar (10.2) through Lion (10.7) which is why Image Capture did not work for me in 10.8, 10.10, and 10.11. It actually did work randomly but could not be relied on so I moved to VueScan. Unfortunately, even Hamrick couldn't write a 64-bit driver for the scanner so I bought new hardware, but I've stayed with VueScan rather than use Image Capture.

I got zero help from Samsung which I guess is now owned by HP as I had to contact Samsung who put me on to HP who didnt have a Scooby Doo about what the problem was.

When I upgraded to Mojave as my Mac didn't have a password entered I couldn't get into my Mac as the first screen was asking for a password. I had to boot up into safe mode and then create a password. To me Apple didn't think this update through!

Is this what you call product responsibility and customer care?

Anybody got the tools to convey this issue to Apple an HP and let them know

what it is all about ?

I'm not familiar with these global companies policys regarding user/customer of their products.

Brgds E.Asker

marerl wrote:

Is this what you call product responsibility and customer care?

Anybody got the tools to convey this issue to Apple an HP and let them know

what it is all about ?

I'm not familiar with these global companies policys regarding user/customer of their products.

Brgds E.Asker

The simple truth of the matter is that some printer manufacturers often stop support of older products on a routine basis because it’s no longer profitable to do so. They’d rather you buy a new printer.

These posters don't want to hear the truth, Ikrupp, their minds are made up!

I went to the HP site for Samsung drivers but HP doesn't list MacOS 10.14 (Mojave) as a supported OS for the Samsung products I entered. According to HP, if an OS is NOT listed, then HP does NOT have drivers that will work under it. Now, since Apple doesn't write the drivers for third-party hardware, they have to wait until HP provides them to Apple. Of course, HP would rather the Samsung users buy a new HP scanner product, so HP probably will take awhile to release Mojave drivers for old Samsung products. Perhaps if these posters were to compare the price of a new HP replacement to the price of VueScan they could make an informed choice. Unfortunately, there isn't a Unix scanning system like the CUPS printing one, AFAIK.

Although Vuescan works I'm not sure I want to spend a small amount of money of this program as its not from an Apple trusted source and why can't Apple make a version of this software to make us all happy. I've looked at new printers and non say Mojave compatible on the box. OK I've only tried Costco and Tesco. I run a small business and only print about 20 pages a day so I don't want to be spending hours looking for a new printer.

Mojave was the worst thing to happen to my Mac!