Mac OS Mojave Scanner Not Working

Let's split the issues here:

a) Apple's trusted sources = "those that paid for the developer program". Apple trust dollars. Anyone that pays "the fee" ($99) is a "trusted" source. So don't be fooled. Even curated software downloaded from the Apple App stores may have problems such as scams, fishing, etc. It happened and it will continue to happen. Trusting a software developer is a sole matter of reputation (not even size). VueScan developers are in this sole business for may years, with a very good and solid track record.

b) Apple is in the business of making their stockholders happy, not us. Forcing people into "programmed obsolescence" is a reality of this market. Long are the days where you would by a toaster and use it for 20+ years or a fridge for decades. Today things are either made-to-break or with an artificial lifetime. This is unfortunate, but this is how this industry works. For example each version of macOS or iOS drop at least one generation of hardware. I've "lost" one Mac mini to Sierra and another to Mojave (although there are ways to make they run the latest macOS).

c) Apple don't force you into updating to their latest OS. Even old OS still receive security related upgrades. They do make a compelling argument to make you do so. And then we face problems like this. I know that rolling back an OS upgrade is not an easy task, so most of the time people with bite the bullet and get "new" hardware. I've seem this before (with Mac and mostly with Windows). this is very common with 3rd part hardware.

Btw, are you having printing problems too?

…and why can't Apple make a version of this software to make us all happy.

They do. It's called Image Capture. I doubt it will make everyone happy, though. It's a very basic scanning engine. Not all scanners work with it, though. The manufacturer must make the scanner compatible.

Same here on C480 eXpress: Printing fine, scanning overview fine, scanning reports error or creates corrupt PDFs.

Model Name: MacBook

Model Identifier: MacBook10,1

Processor Name: Intel Core m3

System Version: macOS 10.14.1 (18B75)

Kernel Version: Darwin 18.2.0

Boot Volume: Macintosh HD

Boot Mode: Normal

This is crazy, out of desperation i've tried installing "Samsung Easy Document Creator" software for completely different scanner (SL-C480FW). I have scx-3200.

Ofc default apple printer & scanner still doesnt work. BUT Through document creator i can normally scan my documents!

Link to the software page: https://support.hp.com/us-en/drivers/selfservice/samsung-xpress-sl-c480-color-laser-multifunction-printer-series/16462546/model/16462552

Hi,

unfortunately this works not for me. In the "Samsung Easy Printer Manager" my printer appears as inactive Printer. I do not know how to change this. But when I print from macOS, its working normal. So the printer cannot be inactive. Do I have to activate a certain service on my printer so that it gets active in the Samsung software?

Thanks

Sebastian

When will Apple release a statement/solution for this matter?

Probably whenever the scanner manufacturers release a firmware update to fix their crappy implementation of the Image Capture Architecture API. Scanners that correctly implement the API work fine. Epson didn't seem to have any problem.

It looks like a permission problem. The piece of software which tries to save the data is not allowed to do so. Most probably, this has to do with tightened sandboxing in Mojave vs. High Sierra.

Now the question is - what software is actually writing that data? My guess is that it must be in the Samsung driver, because I also have a Canon scanner working 100% fine with Mojave's Image Capture, while my Samsung CLX 3305 does not.

Guessing further, PDF files get created (but with garbage data inside) probably because PDF is a wrapper around the image itself, so the access problem happens somewhere hidden in the PDF creation process, whereas for more direct (JPG, PNG) formats, the error bubbles up to the surface.

So while tightened security enforced by Apple in Mojave is the change that makes the driver fail now, I'm quite sure the actual bug that needs to be fixed is in Samsung/HP's code.

I solved the problem in my Laser Lexmark using 2 different cable. USB cable for printer mode and Ethernet cable for scan mode(Image capture). Now, everything is working properly . I hope that may help you guys.

I did. Image Capture worked fine in High Sierra - but now it says 'Scanner reported an error'. Nothing changed in the scanner, so I think Mojave reported an error. But Apple are not very good in pointing a finger a themselves... ;-)

I have the same issue as well. Scanning worked properly for years, and today I faced the very same. The preview is working properly but for some reason it can't save the scanned image.

I tried resetting the printing system and all with no luck.

What worked for me is that I switched from Colour to Black & White and it works since. Now in most of the cases it's fine, but of course I'd like to be able to scan in colour mode as well

I have the same issue as well. Scanning worked properly for years, and today I faced the very same. The preview is working properly but for some reason it can't save the scanned image.

I tried resetting the printing system and all with no luck.

What worked for me is that I switched from Colour to Black & White and it works since. Now in most of the cases it's fine, but of course I'd like to be able to scan in colour mode as well

Have you checked with your printer’s manufacturer for updated drivers? Have you tried any of the suggestions here in this thread? What are you expecting from us here?

According to the Samsung support team advise, the only way to solve the problem now is using "Samsung Easy Document Creator" program for scanning. It really works! Otherwise, there is another way to have a color scan from VueScan program, but, as for me, this program is not worth the money.

After I have updated to OS Mojave my lexmark 410de scanner is not scanning. Spent with Lexmark tech last 2 days , several hours. The final verdict MAC is aware of the issue and need to do upgrades to the system.

I wish I would never to upgraded to Mojave.

After I have updated to OS Mojave my lexmark 410de scanner is not scanning. Spent with Lexmark tech last 2 days , several hours. The final verdict MAC is aware of the issue and need to do upgrades to the system.

I wish I would never to upgraded to Mojave.

Sorry to bring you the bad news but Lexmark flat out lied to you. They are responsible for maintaining their software to stay up to date with Apple’s macOS, not Apple. Apple does not develop or maintain printer drivers. They provide drivers that have been furnished by the printer manufacturers. Almost everyone in this thread comment thread who is having problems are dealing with older printers. Lexmark’s own website indicates the drivers for your printer support macOS 10.12 and earlier. If Lexmark is unwilling to update its drivers to support macOS 10.14 (Mojave) then your beef is with them, not Apple.

I stumbled onto a way to make my Epson 3750 scan. I went to System Preferences, selected Printers & Scanners, clicked on the Epson 3750 icon, selected scan, selected Open Scanner, clicked on Scan and it did.