Mac OS Mojave Scanner Not Working

marerl wrote:

Is this what you call product responsibility and customer care?

Anybody got the tools to convey this issue to Apple an HP and let them know

what it is all about ?

I'm not familiar with these global companies policys regarding user/customer of their products.

Brgds E.Asker

The simple truth of the matter is that some printer manufacturers often stop support of older products on a routine basis because it’s no longer profitable to do so. They’d rather you buy a new printer.

Let's split the issues here:

a) Apple's trusted sources = "those that paid for the developer program". Apple trust dollars. Anyone that pays "the fee" ($99) is a "trusted" source. So don't be fooled. Even curated software downloaded from the Apple App stores may have problems such as scams, fishing, etc. It happened and it will continue to happen. Trusting a software developer is a sole matter of reputation (not even size). VueScan developers are in this sole business for may years, with a very good and solid track record.

b) Apple is in the business of making their stockholders happy, not us. Forcing people into "programmed obsolescence" is a reality of this market. Long are the days where you would by a toaster and use it for 20+ years or a fridge for decades. Today things are either made-to-break or with an artificial lifetime. This is unfortunate, but this is how this industry works. For example each version of macOS or iOS drop at least one generation of hardware. I've "lost" one Mac mini to Sierra and another to Mojave (although there are ways to make they run the latest macOS).

c) Apple don't force you into updating to their latest OS. Even old OS still receive security related upgrades. They do make a compelling argument to make you do so. And then we face problems like this. I know that rolling back an OS upgrade is not an easy task, so most of the time people with bite the bullet and get "new" hardware. I've seem this before (with Mac and mostly with Windows). this is very common with 3rd part hardware.

Btw, are you having printing problems too?

When will Apple release a statement/solution for this matter?

Probably whenever the scanner manufacturers release a firmware update to fix their crappy implementation of the Image Capture Architecture API. Scanners that correctly implement the API work fine. Epson didn't seem to have any problem.

After I have updated to OS Mojave my lexmark 410de scanner is not scanning. Spent with Lexmark tech last 2 days , several hours. The final verdict MAC is aware of the issue and need to do upgrades to the system.

I wish I would never to upgraded to Mojave.

Hi all!

I'm glad to say that macOS 10.4.4 seem to (partially) fix the problems, at least for my Samsung CLX-3815FW.

I say partially because now I can scan in color and save to almost all formats. The only format still with problems is PDF.

Savings as JPEG, JPEG200, GIF, TIFF, BMP and PNG works now.

When saving as PDF, if not "combining" (putting all scanned pages in the same PDF file), the produced PDF is not readable. If "combining", Image Capture just crashes!!!

I've checked the produced PDF file (created in non-combining mode) and it looks like some, even all, of the scan image's data is there, it's just the headers that are wrong or corrupted (the "file" command that examines the start of files to determine it's type can't recognize it).

So we are getting there. Too bad that PDF and "single-PDF" (combine) that are the most useful options are still not working. But at least Apple recognizes that the problem in on their turf, not the printers' manufacturers.

I have stong hopes for 10.4.5 (but with the Mail issue with GMail, my guess 10.4.5 is just around the corner, so 10.4.6 is more likely).

I would love to see other reports regarding other printers.

Any and all developers who are worth their salt have already converted their apps to 64 bit. You may still have earlier versions of these apps and have decided not to update because of costs. So be it. Software moves on just like any other technology product. For example, Microsoft Office is currently at version Office 2019 yet people are still using the Office 2008 version or version Office 2011. Office 2008 and Office 2011 will cease to function after the move to 64 bit only. Two solutions: 1) Don’t upgrade to the next version of macOS or 2) Do upgrade Office 2008 to Office 2019 to stay current. Staying current costs money. You will probably NOT be getting free updates to some software and other products may simply be abandoned by their developers. Macs have been 64 bit machines for years now and it’s time for the software to catch up. I currently have an Epson WF-2860 all-in-one printer/copier/scanner/fax. Epson has been slowly updating its drivers and utility apps to 64 bit over the last six months so I’m confident my Epson printer will work with the new 64 bit only macOS when it is released. I also have an HP Laserjet 1022 printer that was released in 2005, 14 years ago. it is currently working just fine with macOS 10.14.4 Mojave. I know that all bets are off when the move to 64 bit happens because it’s highly doubtful that HP would make the effort to support an almost 15 year old product. Such is life.

Same here on my Samsung C460FW. Prescan is available, saving any kind of format is causing an error. Very annoying...

As far as I know, Samsung sold his printing division to HP. If they have a big interest in offering support for older Printer Models in Mojave, I doubt it...

Everything worked fine up until the last version of OS. Never had to install any single external driver from samsung on my Macbook retina.

It's up to Apple to solve this problem.

I reinstalled, following directions of lkrupp and it worked.

Full disclosure, though: I have scan in a cumbersome way through system preferences. The HP Easy Scan app that worked so well previously doesn't work.

Hi,

I have this problem with the canon pixma TS9550. So I disabled the IPv6 and it worked once with Apple image capture but not in any other way. Now I am back to where I started!

Strange.

Hi.

I have an issue that has started since I moved to Mojave.

I am trying to scan a document using my Samsung SCX 4500 printer/scanner which is connected via my network (wired ethernet not wireless).

I invoke the Samsung scanning software via System Preferences > Printer & Scanners > Scan > Open Scanner

This allows me to see the normal dialogue. and then as normal it automatically performs an overview scan.

I then proceed with a proper scan. After the scan has been done and the software is presumably about to save the scanned image, it dies. If I have chosen to save as a JPEG file I get a dialogue box with “scanner reported an error' and 'an error occurred during scanning’. If I have selected to save a PDF file the app dies with no dialogue.

It feels like it might be a permissions issue but that’s a guess.

The About dialogue for the scanning app says it is running PrinterProxy version 14.0 (555.5).

The scanner error log is empty.

Any suggestions of how to fix this would be appreciated.

Thanks.

andrelmsantos wrote:

When will Apple release a statement/solution for this matter?

It's not Apple's responsibility to make sure the system works with the scanner. It's Samsung's responsibility to make their products compatible with the system. That's why they get the beta version ahead of others so they can work on the compatibility.

Same here. Both my Xerox WorkCentre 3215 and my Canon D500 won't scan. My Xerox just creates empty PDF's and crashes after the first scan and the Canon cannot connect at all even when the USB cord is plugged directly into my Mac. Scanning in color mode to PDF makes unreadable by Preview or Adobe Acrobat. Seems I am not alone on that one.