Mac OS Mojave Scanner Not Working

For sure this answer is Apple recommended :-)

It's someone else's fault :-D

I had three Macs running High Sierra: iMac (27" Mid 2011); macMini (Late 2014); macBook Pro (15" 2017)

All were on the same Network/Wifi, all were printing and scanning perfectly.

I updated the macMini and the macBook (not the iMac, because Apple doesn't support it anymore) and both cannot scan anymore. My iMac running HighSierra still works perfectly and can scan without issues.

So for my understanding, for sure, the blame is on Samsung :-)

Why the attitude dude? How does THAT help?

1) Many of us have tried resetting without effect as already explained in many other posts…

2) as of yesterday Samsung support does not provide anything for Mojave

3) This is not just an issue for Samsung but for other brands as well, again as written by many other users in previous posts…

4) It all started with Mojave, everything was fine with previous OS’s... so Apple should definitely look into it.

Peace&Love

If I hadn't investigated, I wouldn't have shown up here, or would I ?

Seriously, is there a button to vote down your answer? It's not helpful and it's a joke that Apple recommends it.

Did you actually read the Topic? Hundreds of Scanners from all kinds of brands stop working at the same time.

For some reason, this timeslot matches with Apples Update. So do you really think this is a conspiracy of all brands to disable scanners? Or is there a chance in your mind pattern, that one might think -> it's Apple related?

You seem to be a smart one, how about you accept that others might be as smart.

These folks might only come here if the problem is real. I don't even dare to Login before testing all possible solutions I can find elsewhere. And currently, my only solution to avoid apples bug is to keep using my iMac (High Sierra) for scanning.

Most of the commenters are able to run previews and can scan. The issue is the broken PDF, JPG, ...

So what could Samsung (or any other brand) contribute to avoid broken PDFs after the TWAIN-data is transferred successfully? And I can see that the data is successfully transferred by looking at the overview-scan.

Looking forward to your answers. Best regards, no hard feelings :-)

Thank you for this 'fix', with the SDC I can use my Samsung C460 again to scan. But it seems to me this is an Apple issue: Nothing changed on the C460 and it worked fine until the Mojave update and it is still working on my Windows 10 PC.

I have the same issue with my Samsung CLX-3185FW. It's only when I select Colour mode. Black and White and Text work fine. In colour mode I get an error message for all formats except PDF. For PDF, the document gets created but the PDF cannot be opened.

I do not understand why it is the printer or scanner manufacturer’s responsibility to understand the OS udate. This happens everytime. There should be better collaboration. There are no surprises here. Very frustrating. My Neat scanner which is basically a fujitsu is again not working and no solution in sight. Crazy.

I have the same problem with a Canon Pixma MG6200.

When I click on Scan>Open Scanner>

I get a fault that reads: "Software for @ failed to run. (-9927)"

Very annoying. Is there a workaround rather than having to buy a new printer?

Or how do you change back to the old operating system?

Hallo.

Have got same experience. not possible to scan photo file extensions after update to mojave OS.

Find Apple respond to this problem to nothing.

Maybe apple consider this problem to be a fake user problem ?

Does Apple participate in this community ?

Hope so Scanner problem have been since update.

If someone in responsible position read this ... please take action A.S.A.P.

Rgds E.Asker

My printer/scanner is not old and the scanner is not working. Apple should fix it. If it is happening to hundreds of people, if not more, with different manufacturers, it is a problem of the operating system.

It makes no sense to say it's your problem, Apple is the best.

You oldbies are right. Yet it would be better to go to a brick and mortar shop to have your documents scanned. It's more expensive but you don't have to do anything.

And you have third party software available for everything. Why use Apple software?

I got zero help from Samsung which I guess is now owned by HP as I had to contact Samsung who put me on to HP who didnt have a Scooby Doo about what the problem was.

When I upgraded to Mojave as my Mac didn't have a password entered I couldn't get into my Mac as the first screen was asking for a password. I had to boot up into safe mode and then create a password. To me Apple didn't think this update through!

Although Vuescan works I'm not sure I want to spend a small amount of money of this program as its not from an Apple trusted source and why can't Apple make a version of this software to make us all happy. I've looked at new printers and non say Mojave compatible on the box. OK I've only tried Costco and Tesco. I run a small business and only print about 20 pages a day so I don't want to be spending hours looking for a new printer.

Mojave was the worst thing to happen to my Mac!

Hi,

unfortunately this works not for me. In the "Samsung Easy Printer Manager" my printer appears as inactive Printer. I do not know how to change this. But when I print from macOS, its working normal. So the printer cannot be inactive. Do I have to activate a certain service on my printer so that it gets active in the Samsung software?

Thanks

Sebastian

I did. Image Capture worked fine in High Sierra - but now it says 'Scanner reported an error'. Nothing changed in the scanner, so I think Mojave reported an error. But Apple are not very good in pointing a finger a themselves... ;-)

Hey andrelmsantos

I also installed Samsung Easy Printer Manager, v1.02.07 but when I attempt to scan is lets me know the scanner software is not installed and I can't find any separate scanner software on their website. Please help. Thanks