iphoneXS Camera and Flashlight don’t open

on iPhone XS can’t open camera or flashlight from easy access creen (when it is locked or when it is unlocked). camera and flashlight work only when open from app icon.User uploaded file

Posted on Sep 25, 2018 10:46 AM

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Posted on Sep 26, 2018 10:27 AM

Hi Veronika! Try force re-starting your phone, which can sometimes clear up such problems. On your iPhone Xs:


On the left side of your iPhone press and quickly release the Volume Up button, then press and quickly release the Volume Down button.


Then, on the right side of your iPhone, press and keep holding the side power button (keep holding past the "Slide to shut down"!!) until the Apple Logo appears, then release the power button and let your phone re-boot.


Hope this helps you! Regards, Ian.

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Question marked as Top-ranking reply

Sep 26, 2018 10:27 AM in response to veronikafrommoscow

Hi Veronika! Try force re-starting your phone, which can sometimes clear up such problems. On your iPhone Xs:


On the left side of your iPhone press and quickly release the Volume Up button, then press and quickly release the Volume Down button.


Then, on the right side of your iPhone, press and keep holding the side power button (keep holding past the "Slide to shut down"!!) until the Apple Logo appears, then release the power button and let your phone re-boot.


Hope this helps you! Regards, Ian.

Sep 26, 2018 9:33 AM in response to veronikafrommoscow

Hello Veronika,

Thank you for using Apple Support Communities! I understand that your Camera and Flashlight apps will not open when accessed from the Lock screen on your iPhone XS. You've come to the right place for help.

To open the Camera from your Lock screen, swipe left. To open Flashlight, swipe right. Check out the following resource to view more information about how to access features from the Lock screen on your iPhone XS:

Access features from the iPhone Lock screen - iPhone User Guide

Cheers!

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iphoneXS Camera and Flashlight don’t open

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