Phone calls drops + wi-fi issue on Iphone XS max

My new iphone XSMax has the same issue. I'm in Australia currently on the Telstra network.. I never had this problem with my old iphone X or any previous phone, and none of my friends or family have this issue.. Yes I've cleaned the SIM card too.

This is obviously either a hardware or software problem with the iphone XS Max as this issue is being reported on other forums as well.

Is there a fix for this, or should I return the phone?

Regards

John H

Start with the basic steps: Restart your iPhone, iPad, or iPod touch
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I have run around with Apple and Verizon about this issue for some time. Let me list the problems I'm having, all related to VoLTE and the XS Max.

1. Calls drop after 2 seconds into phone call, with repeated phone calls all dropping with phone alerting "Call Failed"
2. Dialing a number and hearing a recording from Verizon saying "Welcome to Verizon Wireless, the called party is not available"
3. Dialing a number and after pressing send seeing a clickable dialogue on the phone saying "Last line no longer available. Do you want to call using your remaining line?"
4. Some inbound calls going strait to voicemail.

Again, all this can be fixed by turning VoLTE off. However this is not a suitable solution as I loose internet connection while on phone calls.

Also note that this is happening to my wife as well and we have both replaced our phones with new ones from Apple. As well as reset our phones and set them up as a new phone. (My personal favorite 5 hours of wasted time solution to every problem from Apple)

I assume we will see a solution to this in a future update with no acknowledgment from Apple, who knows, maybe they will surprise us.

Just want to let you know it’s happening to myself as well, hopefully bugs in the iOS 12!

It’s just weird that I had iOS 12 beta on my iPhone X and never had this issue once, I hope it’s not issues with the XS Max hardware

Having the same problem. Internet browsing and social media apps are all loading slower than my previous 7 Plus as well. Dropping phones left and right, but only when conversing with other iPhone users. Just switched my LTE settings to Data only so hopefully that will fix it.

I have the same problem on Xs. Calls may drop after 20 seconds or a couple of minutes. It is usually pretty quick to occur and I have had it drop 5 or 6 times in a row in less than 60 seonds into the call and gave up up and resorted to email. Have tried the recommendations, reboot, turn LTE to data only, etc. Tonight, I went to AT&T and got a new SIM just to see if it would help. Received a call, dropped after a minute. Returned call, dropped after a minute. Called again and call lasted 3 minutes and hung up. These times are from the call log. What a catastrophe - my iPhone Xs is useless. - $1,675 with extended warranty and taxes. This weekend, I am going to borrow a friend's SIM on another carrier and see if it works any different from AT&T. Then I am going to go buy a Samsung S9 and put my AT&T SIM in and see how that works out. I am dropping calls with 3 or 4 bars of AT&T service for no apparent reason. Cannot keep going with a phone that doesn't work.

I would love to know if this issue with the new iphone sx and sx max gets fixed. I have been holding off getting one and watching everyone with problems. Also was wondering if the phone dropping out would happen in Australia too. I see it is. I know the recent update 12.0.1 claimed to fix the wifi signal and problems with connecting to the internet. I am going to keep holding off. Thanks for posting re- Australia.

What a pest for you. Have you noticed the new antenna's on the outside corners of the phone. I watched a youtube video regarding people losing signal when making calls because those new antennas were covered over. I am wondering now, if they are going to do a recall. The issue is now being called Antenna Gate.

I did this and nothing's changed. Problem still exists.

A phone call drops out with a series of short beeps at a random time... either immediately when call starts or after 10 minutes. I am certain that the problem is not the network (Telstra) as others don't have this problem.

Open a case with Apple so they have visibility to the amount of phones with issues. I opened a case and they are aware of issues and are collecting data to try to resolve. I have made some observations and am curious if others see the same thing. Calls drop within seconds or several minutes most of the time and it occurs when I am driving/moving with the phone. I see the cell signal change a couple of bars either up or down and then the call drops. It is as if the phone is switching towers and cannot make it. When the call drops, almost without exception, there are 3-4 bars of cell service indicated. I really notice it in the car with carplay because the signal strength is mirrored on the car display in front of me and I catch the movement and blip. When Apple called me at home on another line and I made a call to try to duplicate the issue, the call didn't fail after 20 minutes - I was sitting at home stationary. Today I intentionally made a couple of calls while stationary and good signal and one lasted 1hr39 to a landline and then hung up (did not fail) and another call to an iPhone 6s+ for 41 minutes and it did not fail. Anyone else observer the same thing?

Absolutely what happens with my XS Max as well, but I’d take it one step further for me. Along with all the call issues which are present, whenever I seem to leave a WiFi network and go onto LTE data usage, my phone will not load anything data related without a hard reset of my phone despite having cell reception bars and LTE indications. This means when I’m at home on my WiFi, I have to perform a hard reset of my phone when I leave in order to be able to use my data. It’s the weirdest thing.

Thanks for the suggestion. This is posted on several sites and was already tried. It isn't a fix and at best is a partial workaround by disabling what should work, however, even completely disabling LTE only improves calls somewhat. It still doesn't completely resolve the issues with calls or come near the performance of the iPhone X running LTE which is what I went back to until the issue is really fixed. Many may not have the ability to go back to an older phone, especially if they traded up. I have disabled many things on the phone without completely resolving phone calls. Apple has loaded a couple of profiles on my new phone to collect data. I hope they will find a resolution soon.

I am in Australia, and have bought the new XS Max. My calls are dropping out continually. ‘Call failed’ comes up in the screen. I had an IPhone 6 for years and was with the same provider (Telstra) and never had this problem.

I am incredibly disappointed with the fact that the most basic function of a phone- isnt working.

I have tried so many suggestions on the net, called up Apple (1 hr 15 mins that call) - unresolved.

If I am able to get a refund, what Apple phone should I get?!

Follow up..... I got an updated SIM card from Verizon 2 days ago (the old one was recieved with my iPhone 6 several yeas ago). Then I went to apple and they ran a diagnostic that confirmed all the dropped calls ( I never knew the phone kept track of dropped calls!). Since the new sim I tested it out quite a bit and have had no issues, but it has only been two days.