Phone calls drops + wi-fi issue on Iphone XS max

With Telstra too and had the same issue. First person I spoke to when I called them told me that it's a common issue that they've had alot of calls come through and they are waiting on apple to respond with a fix. Luckily since my plan was new they agreed to replace the phone. Swapped it out with a Note 9 instead and no issues at all now. So looks like it's a matter of waiting for apple to resolve the issue.

Hi, i have the same issue. You may have tried all of this but just wanted to share what I did (as below):

1. When am at home (meaning the connectivity is relatively poor compared to outside) - i switch of the 4G and connect to the wifi - when you switch off the 4G, am able to receive calls/make outgoing calls.

2. When am outside, i switch off the wifi and connect to 4G (with either data or voice & data turned on) - am able to receive or make calls

3. The above has only alleviated my annoyance but does not solve the problem completely if we have the data services on

4. Am not sure if this is a hardware issue, but more sounds like a software issue because when the network is really good, then all seem to work fine - this means there must be something wrong with the algorithm with the way the phone selects or routes the signal

Hi there yes l was having the same problems but through a lot of trial and errors l think l found what is causing the problem with my phone and now l don’t seem to be having the problem any more please try the following and let me know how you get on.

In settings go to the Display and Brightness and turn of the (Raise To Wake And The Lock And Unlock) not sure which one is causing the problem but with these both off my phone isn’t having the problem.

I am sorry l don’t know what else to suggest to you l was having this problem with outgoing and incoming calls and also during the call to but after turning off lock and unlock on my iPhone my incoming and outgoing call are fine.

My new iphone XSMax has the same issue. I'm in Australia currently on the Telstra network.. I never had this problem with my old iphone X or any previous phone, and none of my friends or family have this issue.. Yes I've cleaned the SIM card too.

This is obviously either a hardware or software problem with the iphone XS Max as this issue is being reported on other forums as well.

Is there a fix for this, or should I return the phone?

Regards

John H

What did Telstra say about it? No one on here posting from Optus or Vodafone in Australia that I have seen. Could it be Carrier related? Has there been an update to Carrier Settings? I think i recall one recently on my old iPhone just prior to upgrading. Perhaps it hasn't come through to the new XS

Hi thanks for what you gave added and yes it very annoying l am with O2 but by turning off the lock and unlock in setting my phone isn’t having the problem but when l turn it back on the problems start surprising Apple are still say that there isn’t any problems well this is what They have told me.

maybe in an iOS update this problem may be resolved.

Turn off data or lte

Update: I took my XS back to apple and they made a call and it dropped out. They set it up as a new phone and made a call and it dropped out again. They said to try it for a couple of days and if it happened again bring it back and they’d replace

I walked out of the store and made a call and it dropped out in 3 mins. I took it back and they replaced it. The new XS is dropping out also.

Is there anyone logging these in Australia on Optus or Voda? I’ve only seen Telstra here

In the US here on ATT, iPhone XS. It’s hard to explain to people when my calls keeps dropping, even while on WiFi calling. I was hoping new 12.1 would help and has not. I have the same issue though, person I am taking to stutters three times kind off and then calls drops. “LTE” will then drop from signal bar indicator and just be bars as the connection seems to reset. Sounds like the only fix so far is replacing hardware?

The “fix” posted on this thread is garbage. Brand new phone shouldn’t have to turn off settings. What can I do?

I am in Melbourne too. My $AUD 2300 one month old phone continues to drop calls.

I am going to go to Apple and ask for a new phone.

I wish that Apple would acknowledge the problem and communicate with its customers what they are doing to rectify the situation.

I am finding that the problem with this XS max phone is stressing me to distraction. I never thought I would buy an expensive product from an apparently reputable brand and be ignored.

The more people who go into Apple and ask for a new phone, the better.

Can’t make phone call when LTE is on, ***

May fixed this by turning off the LTE

Does updating to iOS 12.1 fix this this problem?

Just want to let you know it’s happening to myself as well, hopefully bugs in the iOS 12!

It’s just weird that I had iOS 12 beta on my iPhone X and never had this issue once, I hope it’s not issues with the XS Max hardware