Phone calls drops + wi-fi issue on Iphone XS max

Having the same problem. Internet browsing and social media apps are all loading slower than my previous 7 Plus as well. Dropping phones left and right, but only when conversing with other iPhone users. Just switched my LTE settings to Data only so hopefully that will fix it.

I have the same problem on Xs. Calls may drop after 20 seconds or a couple of minutes. It is usually pretty quick to occur and I have had it drop 5 or 6 times in a row in less than 60 seonds into the call and gave up up and resorted to email. Have tried the recommendations, reboot, turn LTE to data only, etc. Tonight, I went to AT&T and got a new SIM just to see if it would help. Received a call, dropped after a minute. Returned call, dropped after a minute. Called again and call lasted 3 minutes and hung up. These times are from the call log. What a catastrophe - my iPhone Xs is useless. - $1,675 with extended warranty and taxes. This weekend, I am going to borrow a friend's SIM on another carrier and see if it works any different from AT&T. Then I am going to go buy a Samsung S9 and put my AT&T SIM in and see how that works out. I am dropping calls with 3 or 4 bars of AT&T service for no apparent reason. Cannot keep going with a phone that doesn't work.

I would love to know if this issue with the new iphone sx and sx max gets fixed. I have been holding off getting one and watching everyone with problems. Also was wondering if the phone dropping out would happen in Australia too. I see it is. I know the recent update 12.0.1 claimed to fix the wifi signal and problems with connecting to the internet. I am going to keep holding off. Thanks for posting re- Australia.

I did this and nothing's changed. Problem still exists.

A phone call drops out with a series of short beeps at a random time... either immediately when call starts or after 10 minutes. I am certain that the problem is not the network (Telstra) as others don't have this problem.

Absolutely what happens with my XS Max as well, but I’d take it one step further for me. Along with all the call issues which are present, whenever I seem to leave a WiFi network and go onto LTE data usage, my phone will not load anything data related without a hard reset of my phone despite having cell reception bars and LTE indications. This means when I’m at home on my WiFi, I have to perform a hard reset of my phone when I leave in order to be able to use my data. It’s the weirdest thing.

Thanks for the suggestion. This is posted on several sites and was already tried. It isn't a fix and at best is a partial workaround by disabling what should work, however, even completely disabling LTE only improves calls somewhat. It still doesn't completely resolve the issues with calls or come near the performance of the iPhone X running LTE which is what I went back to until the issue is really fixed. Many may not have the ability to go back to an older phone, especially if they traded up. I have disabled many things on the phone without completely resolving phone calls. Apple has loaded a couple of profiles on my new phone to collect data. I hope they will find a resolution soon.

I am in Australia, and have bought the new XS Max. My calls are dropping out continually. ‘Call failed’ comes up in the screen. I had an IPhone 6 for years and was with the same provider (Telstra) and never had this problem.

I am incredibly disappointed with the fact that the most basic function of a phone- isnt working.

I have tried so many suggestions on the net, called up Apple (1 hr 15 mins that call) - unresolved.

If I am able to get a refund, what Apple phone should I get?!

Am also with Telstra in Australia. I got both my wife and I iPhone XS and we're both having issue of call drop outs, and also icloud messages not being received for hours on LTE, along data taking forever to load

It is sooo frustrating, isn’t it?! I must have had 3 or 4 calls drop out today. It is embarrassing. I am now telling people not to buy the IPhone XS as it is a Lemon.

I popped into Telstra today and even got a new SIM card so I can cancel out the carrier as a problem.

I have been watching the new iphone XS and XS max for weeks now, as I was going to get one. It seams that everyone is having problems with their phone dropping out during phone calls. I am going to say it isn't the carrier. I was going to go through optus. I am still not sure if it is a hardwear problem or a software problem. I am really still hanging out for the issue to be fixed, as I really want one.

I really have no idea. I guess if enough people are complaining, or if it can become a news worthy story. Can you see on your new iphone the new antenna - it should have little lines on the outside rim of the phone. This is where people are saying the problem is coming from. If those are covered...the call drops out. Maybe certian phone covers create this problem? I Travel Australia, and need a relyable phone. I know optus isn't always the best bet, but my partner has telstra so we cover both bases. I was really looking forward to this new iphone. especially the camera.

I have the Apple silicon case on the phone to protect the phone if I drop it. It happens to the best of us. So- I really don’t want to risk breaking the phone, by not having a cover...but saying that, the phone is unreliable so really is ‘broken’ in my eyes.

I really hope it is only a software problem, for everyones sake. All the best. Would love to know what you find out. I am being very patient, but I really still want one. I am wondering if the XR is going to have the same problems.

I’m having the same issue on my iPhone Xs Max. Not just that, while I’m on the call, if I open another app, the call disconnects. And this has been happening on every single call I make. So annoying.