Phone calls drops + wi-fi issue on Iphone XS max

Thanks, I'm in Melbourne with an XS max on Telstra with the same issue. Constant call drop outs where the other persons voice stutters three times, the call drops and goes to "call failed". Many times after this I cant call out again, and am stuck with 'call failed' for a few minutes.

I am in Melbourne and have the XS MAX. i am also having a lot of calls dropping out. it seems to happen if something else comes in like a message or email. i don't know if wifi drops out because, i guess it switches to 4G and it isn't noticeable. i tried disabling wifi calling because i thought that it was dropping out if i moved in an out of wifi, but that hasn't helped at all. i agree that the solution posted, isn't really a solution, it is a workaround. hopefully apple release an update shortly acknowledging this problem.

I have the same issue the XS. Calls dropped. Calls not even coming through and going straight to voice mail. I've been the genius bar twice. They have been totally unhelpful. Told me my backup might be corrupt so to delete everything on my phone and start again. Obviously that made no difference. I can be outside with max 2 bars in downtown! It makes no sense. I never had any problems with my 6s and I'm going to the same places and live in the same place. It's a $1500 brick. I'm trying to get them to replace it but it's been an infuriating battle!

"Goto settings, mobile, mobile data options, enable 4g, select data only"

Can not find this options on XS max. It combines Data and Voice together. I can only choose vetween 4G, 3G and 2G. There is another options named Data roaming. But no Data only.

I am having the same problem with the iPhone XS MAX dropping the calls from the start and during the call for no reason even took the steps to having the iPhone replaced and guess what the same problem and on two different iPhones there’s something wrong

Well this hasn’t fixed my issues, my cellular data randomly shuts down and the only way I’m able to restore it is by restarting the phone, this restores the connection for anywhere between 30ish mins to just over an hour.

so frustrating from the most expensive phone on the market....

Same happens to me and it’s annoying as heck!! I just bought the phone in octobect and had nothing but problems I talk for about 5 seconds and the call drops. I have already reset all network setting and I’ve done everything Verizon told me to do well it only fixes it for a little bit and it starts doing it again. I use my phone quiet often at work I make a lot of calls due to my position and I work 10 plus hours a day so it’s hard to just get down to the Apple store. This right here makes me not want to buy Apple products again even though I have been buying them since Iphone 3 :-/ they need to fix this issue ASAP. I will try and get down there hopefully this week but the closes store to me is 83 miles away. Apple is you have these many people complaining since September why hasn’t it been fixed?

I have replaced my SIM card twice, also updated Network setting twice, still the same, have also updated to the latest IOS, nothing but drop out calls since I got the iPhone XS Max two months ago, not happy at all. I have been with Apple since the iPhone 3. This really makes me think about going to Samsung or something similar☹️☹️☹️

Yes this does fix the issue, however, now your calls sound terrible as HD voice no longer works, and if you're on Verizon, no more data while on a phone call. Not a suitable solution. Would love for Apple to issue an update.

Hello, Just wondering if you have had any luck with this. I bought my phone the day in came out in September and I am still having issues. Between Verizon and Apple, I have replaced my phone 3 times. I have spent countless hours speaking to customer service and they ran every test in the book but yet every time I speak to someone they act as if they have never heard of this issue and that I am the only experiencing this. There are several forum with thousands of people affected. I want to just throw this phone against a wall.

Well yes and no... So for a reason unknown to me, the problem no longer exists on my phone, however, my wife's phone is still having the issue and I've been going back and forth with Apple about it. Sorry, wish I had a better answer for you.

My iPhone XS Max, still dropping out during call. Have changed Sim twice. Updated network settings numerous times. Worst iPhone ever, and my first was iPhone 3. So disappointing. Might have to look into Samsung, something I didn’t want to do ever😟

I agree that this is a quick fix, but I appreciate the benefits of having the higher quality audio coming in through phone calls. This solution degrades the quality of the call. If I’m paying over $1,000 for a phone, the voice audio better be solid.

I'm having the same issue. It seems like it happens when I touch the sensor array and the the phone call just cuts off. The phone stays on and goes to lock screen. Wifi has always been an issue, but I don't know if it's the phone or the ISP. Although, the phone doesn't like to work hard. Not much of a noticeable performance upgrade from my 7 plus.

I have the auto lock turned off and the raise to wake turned off and still having the same problems. I can be a minute or two into a conversation and it shuts off, or sometimes right when I say hello it shuts off. Very annoying for a brand new phone.