An internal Messages error occurred. (tried everything)

This occurred when I upgraded to Mojave. Given that I have not seen similar Mojave-related complaints, but have also seen complaints about this with previous OSs I am gonna assume this isn't a problem specific to Mojave, but not sure.

Nearly every time I open Messages I get the error pictured below "An internal Messages error occurred. There was a problem with Messages. You need to quit and open Messages again."

I can usually get it to open if I go through this a couple times. But once I'm in messages, my conversations (which are synced to iCloud Messages) are not shown the same as on the phone. Commonly I will receive a message on my phone along with a notification on my Mac, but when I click it on the Mac, the conversation doesn't open in Messages, and I can't find it in the list.

I have deleted every iMessage preference file indicated on other forums, deleted library/messages, signed out of messages completely, disabled and re-enabled messages in the cloud on both my iPhone and Mac, and cleared my PRam for the heck of it.

Please send a (working) iMessage from the heavens and tell me what to do!!

2017 MacBook Pro 13" w Touch Bar, Mac OS Mojave 10.14.

User uploaded file

MacBook Pro TouchBar and Touch ID, macOS Mojave (10.14)

Posted on Sep 26, 2018 9:42 AM

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Question marked as Top-ranking reply

Posted on Sep 26, 2018 9:51 AM

Hi,


A Safe Mode boot deletes system caches that can help after a macOS update or upgrade.



To start up in safe mode:


  1. Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
  2. Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault.


To leave safe mode, restart your Mac without pressing any keys during startup.


Hopefully the internal message won’t appear.



Use safe mode to isolate issues with your Mac - Apple Support

109 replies

Jan 28, 2019 9:31 AM in response to run_mo_slow

Same problem here after upgrading a Mac to Mojave. I've tried all of the fixes suggested here and in other places to no avail. Certain contacts messages seem to not appear, yet others appear just fine on the Mac. Sometime I get the internal error, other times I do not, but the problem persists. When I send a message to particular contacts from my Mac, the contact receives the message but if I quit and relaunch Messages on the Mac, the message I just sent disappears from Messages. Can't find any way to resolve this problem. Really hope Apple is looking into this!

Jan 28, 2019 7:19 PM in response to Michael Johnson6

Interesting side note: Sharing files from Finder via messages sometimes generates an account not configured error and then when you instead share to a recent messaged contact it shares it with messages immediately. My iOS devices shows new messages from each other immediately whereas the MAC messages app is delayed (even when shared from Finder) and sometimes the message never shows up.

Mar 1, 2019 5:04 PM in response to JohnWys

I have deleted all old messages from my phone to see if it would help, but nothing. I can't believe how long this has been a problem. I've reported it to Apple via the feedback app. Hopefully they will get a fix in. I'm seeing the following package contents when trying to execute the application. Note that I've put the symbols "****" over my user information. Does this package information help anyone know what needs to be fixed?


Last login: Fri Mar  1 19:51:31 on ttys000


/Applications/Messages.app/Contents/MacOS/Messages ; exit;


****s-iMac:~ ****$ /Applications/Messages.app/Contents/MacOS/Messages ; exit;


2019-03-01 19:57:32.872 Messages[750:25695] Could not connect action, target class UnifiedChatListViewController does not respond to -switchSenderFiltering:


2019-03-01 19:57:32.893 Messages[750:25695] WARNING: The SplitView is not layer-backed, but trying to use overlay sidebars.. implicitly layer-backing for now. Please file a radar against this app if you see this.


2019-03-01 19:57:32.936 Messages[750:25695] Could not connect action, target class UnifiedChatWindowController does not respond to -deleteSelectedConversationNoPrompt:


2019-03-01 19:57:32.975 Messages[750:25695] Failed to connect (_buddiesBlockPersonMenuItem) outlet from (MessagesAppDelegate) to (NSMenuItem): missing setter or instance variable


logout


Saving session...


...copying shared history...


...saving history...truncating history files...


...completed.


Deleting expired sessions...9 completed.


[Process completed]






Mar 27, 2019 3:22 AM in response to dantaylr

10.14.4 did not solve this problem.


Isn't it fun to listen to a keynote where Tim talks about services and he can't even get messages/icloud to work? Charging me money each month for something that does not work. Amazing.


Either its server side and we can't do anything (probably since every single Mac I have the same problem)

or its something with SIP that was introduced in 10.14.


All my messages are locally stored, but I can't see them. That is a rights issue. And with SIP we can't do rights management. HSF+ is horrible and over 90% that verify with diskutil will find wrong permissions. We can't do this check anymore with SIP.


maybe one day I have time to turn off SIP and grand the files correct RWX and see if it fixes the problem. But.. horrible apple support for a problem 10000+ people have.

Mar 28, 2019 10:44 PM in response to Shompa

I have the exact same problem as you guys. Really annoying, especially when messaging important contacts crash messages. Then, I get the error when trying to start it up again. On 2nd try, it usually logs in, but the message thread from the contact is gone. Logs out randomly, errors out most times on restarting. Held my breath through every update but 10.14.4 still does not solve the problem. Sigh...

Mar 31, 2019 12:25 PM in response to Michael Johnson6

I too thought that it was a text so I started deleting text messages like an idiot and either I didn’t find the thread with the content that was causing the problem or it didn’t work. Very very frustrating. My husband and I have the exact same computer purchased days apart. Same sort of situation with you and your wife. His computer has no issues whatsoever mine is acting like a brat. Didn’t we all come over to the Mac brand to avoid software issues in the first place?

May 16, 2019 2:09 PM in response to dantaylr

I have the same issue - error comes up the first time I try to open Messages, then it works the second time. The Messages that I can see on my Mac are a fraction of the conversations that I have on my phone. It recently started, I'm not sure what triggered it, but I did enable text message forwarding and I probably hit the Sync messages button. I'm shocked this has been happening for so long, to so many people and there isn't even a workaround ...

Jun 2, 2019 1:06 AM in response to pofixifop

I don't like to 'rain your parade' but my experience (sorry I have no proof to offer) is that the first time your write a message to someone Apple's corrupt system doesn't like you'll get the dreaded message and all your hard work will be in vein. I hope I'm wrong.

I still believe as others have said this must be an Apple iCloud issue following the Mojave 'upgrade' (my wife's similar set up to mine on Sierra doesn't have the problem) and its outrageous their engineers haven't sorted this out after all this time.


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An internal Messages error occurred. (tried everything)

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