iPhone XS Max poor signal

Hey Alexwho,

If I understand correctly, your signal strength could be better.

There are a few things you can do.

1. Restart your iPhone, iPad, or iPod touch - Apple Support
2. Check you iPhone Update latest version of iOS
3. check for Update your carrier settings on your iPhone
4. Finally reset your Network setting
   1. tap Setting
   2. General
   3. Reset
   4. Reset Network Setting

BE careful This resets Wi fi networks and passwords of wifi, cellular settings, APN Setting, and VPN connection

Best Regards

MAbdElaty

Not a carrier problem

Multiple people are having the same issue on all carriers.

Apple is aware of this problem this is my 3rd Xs MAx and I’m getting poor reception as well after swapping it out 3 times. My data speeds are fast but reception Is just terrible getting 1 or 2 bars of service. If I’m lucky it will stay at 2.

If you can do something leave your iPhone alone don’t touch it for a bit then tap the screen and check the signal.

With me every iPhone X’s Max I’ve had has this isssue where I leave it alone and it goes up to full signal but once I pick it up and use it. It drops down to 1 or 2 bars of signal.

Yes. I’m terribly disappointed. Over $2,000 for a phone and the coverage is terrible. 1 bar Yet the old 5s beside it is full strength. Making calls is awful as the coverage fluctuates so does the call quality.

Make sure you do two things:

1. Make sure you update to iOS 12.1, if you haven't already
2. Check for a carrier settings update - Update your carrier settings on your iPhone or iPad - Apple Support

Some people are reporting issues, yet others (I am one of them) find their XS Max can keep calls going in areas that always dropped calls before.

Many who have reported this issue have also had them largely ameliorated by a carrier settings update.

Then there are a few who still see the issue regardless of the carrier settings update, and those people are best off notifying Apple Support directly of their problems.

Thank you William.

There is no carrier update available at this stage William, that's all been checked. But have been on the phone for 58 minutes and 6 seconds while they did their thing.....so tired and too old for this.😁 . But it is what it is. They were very nice and I guess it's just one of those things. Luck of the draw. I'm glad yours works well. Hoping that mine will be sorted out soon. Love the phone though. Thank you for your response.

I still have the same issue. Been working with Apple support/ engineering. I agree that the issue is the phone and not the carrier. The signals on wireless/cellular are unstable at best. Have tried lots of troubleshooting steps with no resolution. I am returning this next week if it is not resolved as I did not have these issues with my iphone x.

I love the phone, it does suit my needs, the phone is not the issue. The issue is the poor signal strength. Apple are calling me back on Monday and I will see what they say then. I hope they fix this issue quickly

Per usual, it depends on the user and their environment, but hopefully Apple will have a fix for you and others soon.

I could always use better reception, but I certainly have no issues with the cellular performance of mine to date, so that seems to indicate that there are myriad factors at play here that Apple is having to sort out.

Not sure what you mean when you say it depends on the user. The environment part I do understand. However a 5S a 6S and 8 Plus all work perfectly well in the same environment. The XS Max is the only phone having issues and cannot get more than 2 bars while the other phones are at full strength. All phones using the same carrier.

Wow. That’s insanely identical to what I’ve been having. I’m on my 2nd Xs and speeds are awesome just never know when or what signal I’ll have every time Iook at it. From 1-full every time. I keep switching back to my x because of the worldwide issue everyone seems to be having but I really like the xs. I also hear about others having wifi issues. I noticed that too. 2-3 bars, videos buffer. Hopefully they have a fix

I'm having the exact same problem on my iPhone XS. Had 3-4 bars on my old iPhone 6 at home and now am barely getting 1 bar. Spent 2 hours on the phone with Apple support and they collected all kinds of logs from my phone. The rep said there certainly seems to be a problem and will forward the logs to the engineering dept. Hoping to hear back by next week. I have gone through all the trouble shooting steps like resetting the network, toggling airplane mode, removing and re-inserting the SIM and even a factory reset but the issue still remains. In spite of numerous customer complaints on various sites, seems like Apple is still not accepting the fact that that there is something wrong with their new phones. I have yet to read Apple's response with regards to these issues. I am with TMobile.

Thank you. All this has been done. Had apple support on the phone for an

hour and they went through all the steps and more. But I do very much

appreciate your taking the time to reply and offer help.

On Sat, Sep 29, 2018 at 6:52 PM Apple Support Communities <

I have the same problem. I have a iPhone SX Max and the signal is horrible. I used to have a Pixel 2 xl before it and Used to have a great connection every place I used to go all the time. This is very annoying. This is a very expensive phone to having this issues. Also Siri works whenever she wants. I talk to Siri close to phone and doesn’t work. I have practically scream in front of everybody to wake her up. I upgraded to iPhone because all my friends said was great, but the signal and processing speed is not as good as Apple claimed. The Pixel 2 xl I had before, it had much better signal and speed. Even I love the iPhone new design.

When I said it depends upon the environment, I meant in my case my XS Max does not drop calls in areas that my 8 Plus and X could be counted to, and so for me performs better as a phone than any iPhone I've previously owned.

However, depending upon your carrier and proximity to your towers, it could conceivably not be the case for you, so it will literally be somewhat different for each person.