I had the same problem. I solved my problem by resetting my network on my iPhone. I was advised by my carrier to do this. At the same time the carrier reset my network settings on her end. This is what I’ve had to do every time I’ve bought a new iPhone. My iPhone Xs Max was dropping calls and I wasn’t getting a strong signal. All of this changed after I did the resetting of my network settings. You go to settings > general > reset > reset network settings. If you do this you must do this in conjunction with your carrier resetting your network settings on their end also. This is what I’ve had to do every time I’ve bought a new iPhone for it to work properly. I hope this can work for you.
If you don't feel it is a carrier problem, feel free to return the device under the Apple 14 day return policy and select a phone that does meet your needs.
Partha.Mishra wrote: "What's the way forward ???"
The first step is to send feedback to Apple about the problem:
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Same issues here. Lower signal than my iphone X I had just before bmgetting this XS Max. Currently Apple engineers has me doing logging on cellular for 24hrs. Have been working with them since launch. My wife’s has the same issues. It is like the phone is switching bands too aggressivley and that the wireless chip is doing the same.
I’ve also been facing problems. I have 4 lines under my name which would be my new iPhone XS Max, my iPad Pro, a Samsung S8 Plus, and Samsung Galaxy Tab E. All devices receive reception except my XS Max. I take my iPad everywhere to but now due to this issue, I now have Turn on my hotspot on the iPad so that I can send messages through social media apps. I still cannot receive or send calls on the phone. I cannot send/recieve text messages unless it is a through Facebook Messenger or Instagram from my ipad’s available hotspot. I’ve taken video of my location(s) and the videos show my XS Max having no signal whatsoever but the iPad sitting right next to it has full signal and data. My previous iPhone 7 Plus worked just as well as the iPad and other devices.
Personally, I
think it is a hardware issue because Verizon couldn’t figure out a problem. They sent me a brand new device replacement and to no surprise, the same thing is occurring. They still cannot figure it out. This is really bothersome because of its price and expectations.
I too have the same network issue on my iPhone XS MAX (physical dual SIM, Hongkong version). Network reception is really poor on both networks. The major problem is if I am connected to cellular data (LTE), network becomes zero in every 2 minutes. So if I am on call (say Whatsapp), the other party cannot hear anything for the 10-20 seconds and then again it starts reconnecting when the network reconnects. During re-connection, you can clearly notice the signal strength from zero to 4-5 dots.
This network drop is happening very frequently and it is a pain to bear with. Tried all possibilities (resetting network settings, carrier update, reboot etc), but all in vein. This looks like a hardware issue. What's the way forward ???
Yes. I’m terribly disappointed. Over $2,000 for a phone and the coverage is terrible. 1 bar Yet the old 5s beside it is full strength. Making calls is awful as the coverage fluctuates so does the call quality.
I still have the same issue. Been working with Apple support/ engineering. I agree that the issue is the phone and not the carrier. The signals on wireless/cellular are unstable at best. Have tried lots of troubleshooting steps with no resolution. I am returning this next week if it is not resolved as I did not have these issues with my iphone x.
Im starting to think its a hardware issue and cant be fixed with an update. I know they stopped using Qualcomm modems and maybe this is the cause? I drive 1/2 hour home from work with no service in an area that others have full LTE service. I wish I kept my iphone X instead of upgrading. That phone never had an issue.
I’m also hoping it’s not hardware. I do see some improvements but it’s hard to tell. I keep comparing it to my x and I’m seeing pretty much the same LTE. WiFi is definitely stronger on the XS but who knows. The only thing that makes me think it’s software is that there’s a lot of the same complaints about ip6,7,8 customers are losing service too.
It’s heartbreaking. Over $2,000 for a phone that can’t make or receive phone calls because the low signal strength causes the quality of a call to be horrendous. Some days I have 1 bar signal strength and I bar wifi. And that’s in an area that has excellent cell phone
coverage.
Come on Apple. Own this and resolve it or recall and refund all the XS phones.
Thank you William.
There is no carrier update available at this stage William, that's all been checked. But have been on the phone for 58 minutes and 6 seconds while they did their thing.....so tired and too old for this.😁 . But it is what it is. They were very nice and I guess it's just one of those things. Luck of the draw. I'm glad yours works well. Hoping that mine will be sorted out soon. Love the phone though. Thank you for your response.
I love the phone, it does suit my needs, the phone is not the issue. The issue is the poor signal strength. Apple are calling me back on Monday and I will see what they say then. I hope they fix this issue quickly
Per usual, it depends on the user and their environment, but hopefully Apple will have a fix for you and others soon.
I could always use better reception, but I certainly have no issues with the cellular performance of mine to date, so that seems to indicate that there are myriad factors at play here that Apple is having to sort out.
Not sure what you mean when you say it depends on the user. The environment part I do understand. However a 5S a 6S and 8 Plus all work perfectly well in the same environment. The XS Max is the only phone having issues and cannot get more than 2 bars while the other phones are at full strength. All phones using the same carrier.
Wow. That’s insanely identical to what I’ve been having. I’m on my 2nd Xs and speeds are awesome just never know when or what signal I’ll have every time Iook at it. From 1-full every time. I keep switching back to my x because of the worldwide issue everyone seems to be having but I really like the xs. I also hear about others having wifi issues. I noticed that too. 2-3 bars, videos buffer. Hopefully they have a fix
iPhone XS Max poor signal
