iPhone XS Max poor signal

As my previously phone, I’m going to the same places, same environments, same network and same antennas nearby. Still not as great as my phone I had before it. My Iphone SX Max has a crap of signal. It is not just me. A lot people are complaining having same experience.

Same issues here. Lower signal than my iphone X I had just before bmgetting this XS Max. Currently Apple engineers has me doing logging on cellular for 24hrs. Have been working with them since launch. My wife’s has the same issues. It is like the phone is switching bands too aggressivley and that the wireless chip is doing the same.

My iPhone XS Max is been having poor signal since day one. After update 12.0.1 charging problems were fixed it, but signal and connection still horrible. Besides that, now Im having problems with my Bluetooth. It is droping my connection with my headphones and speakers. Even when they are next each other. My calls still have low quality, sometimes people can not hear me. what a shame.!

I have had the same horrible service with this phone. The iphone X I never had an issue. I can be sitting in the car with someone with an iphone X and the same carrier and they have full service where my phone says 3g and i cant get any data online. I wish i never sold my old phone.

McKenzie561

I hear you. I love this phone but signal strength issues are driving me nuts. I’ve even tried getting a brand new SIM card in the hope that would maybe help. But it made no difference. I had hoped the latest update might fix it. But sadly no. I cannot understand Apple not fixing this issue. I’d rather have seen them fix the signal strength in the XS than give us 70 new emojis 😕

Im starting to think its a hardware issue and cant be fixed with an update. I know they stopped using Qualcomm modems and maybe this is the cause? I drive 1/2 hour home from work with no service in an area that others have full LTE service. I wish I kept my iphone X instead of upgrading. That phone never had an issue.

I’m also hoping it’s not hardware. I do see some improvements but it’s hard to tell. I keep comparing it to my x and I’m seeing pretty much the same LTE. WiFi is definitely stronger on the XS but who knows. The only thing that makes me think it’s software is that there’s a lot of the same complaints about ip6,7,8 customers are losing service too.

I hope it is software related. I just haven't seen any acknowledgement from Apple about the issue. If im in the car next to my wife and she has the iphone X when my phone goes to 3g, her phone still shows LTE. I have checked this in multiple spots. I also am getting more complaints from people on the other end saying they the call is breaking up. As for Wifi, I cant comment on that. I have an unlimited data plan so I usually leave the Wifi off because I feel the websites load quicker when they arent looking for Wifi.

I’ve also been facing problems. I have 4 lines under my name which would be my new iPhone XS Max, my iPad Pro, a Samsung S8 Plus, and Samsung Galaxy Tab E. All devices receive reception except my XS Max. I take my iPad everywhere to but now due to this issue, I now have Turn on my hotspot on the iPad so that I can send messages through social media apps. I still cannot receive or send calls on the phone. I cannot send/recieve text messages unless it is a through Facebook Messenger or Instagram from my ipad’s available hotspot. I’ve taken video of my location(s) and the videos show my XS Max having no signal whatsoever but the iPad sitting right next to it has full signal and data. My previous iPhone 7 Plus worked just as well as the iPad and other devices.

Personally, I

think it is a hardware issue because Verizon couldn’t figure out a problem. They sent me a brand new device replacement and to no surprise, the same thing is occurring. They still cannot figure it out. This is really bothersome because of its price and expectations.

I found out if you turn Enable LTE off and then turn it back on you will get the same bars you had before you bought the new Xs Max. I was only getting 1 or 2 bars, now I’m g3 bars like I was getting before I bought the new Xs Max.

I’ve already responded to this before but I’m so excited about what I found. I went to settings>cellular>Cellular Data Options>Roaming On>Enable LTE. I turned Enable LTE off and back on and the signal strength went to 3 to 4 bars. It doesn’t keep the 3 to 4 bars for a long time but after I turn Enable LTE off and on again it goes right back to 3 to 4 bars. It has to be a software problem somewhere that needs fixing. All of my older iPhones have full bars.

It has worked for me but I have to keep doing it throughout the day. Very frustrating to have to do something that is definitely a software issue. Apple will eventually fix this like they always do with a software update.
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It’s heartbreaking. Over $2,000 for a phone that can’t make or receive phone calls because the low signal strength causes the quality of a call to be horrendous. Some days I have 1 bar signal strength and I bar wifi. And that’s in an area that has excellent cell phone

coverage.

Come on Apple. Own this and resolve it or recall and refund all the XS phones.

I had the same problem. I solved my problem by resetting my network on my iPhone. I was advised by my carrier to do this. At the same time the carrier reset my network settings on her end. This is what I’ve had to do every time I’ve bought a new iPhone. My iPhone Xs Max was dropping calls and I wasn’t getting a strong signal. All of this changed after I did the resetting of my network settings. You go to settings > general > reset > reset network settings. If you do this you must do this in conjunction with your carrier resetting your network settings on their end also. This is what I’ve had to do every time I’ve bought a new iPhone for it to work properly. I hope this can work for you.

No that didn’t work for me sadly. That was the first thing I tried a couple of months ago when I first got the phone. But thank you anyway for taking the trouble to offer your advice. I’m glad this has worked for you.