iPhone XS Max poor signal

Thank you. All this has been done. Had apple support on the phone for an

hour and they went through all the steps and more. But I do very much

appreciate your taking the time to reply and offer help.

On Sat, Sep 29, 2018 at 6:52 PM Apple Support Communities <

I have the same problem. I have a iPhone SX Max and the signal is horrible. I used to have a Pixel 2 xl before it and Used to have a great connection every place I used to go all the time. This is very annoying. This is a very expensive phone to having this issues. Also Siri works whenever she wants. I talk to Siri close to phone and doesn’t work. I have practically scream in front of everybody to wake her up. I upgraded to iPhone because all my friends said was great, but the signal and processing speed is not as good as Apple claimed. The Pixel 2 xl I had before, it had much better signal and speed. Even I love the iPhone new design.

When I said it depends upon the environment, I meant in my case my XS Max does not drop calls in areas that my 8 Plus and X could be counted to, and so for me performs better as a phone than any iPhone I've previously owned.

However, depending upon your carrier and proximity to your towers, it could conceivably not be the case for you, so it will literally be somewhat different for each person.

As my previously phone, I’m going to the same places, same environments, same network and same antennas nearby. Still not as great as my phone I had before it. My Iphone SX Max has a crap of signal. It is not just me. A lot people are complaining having same experience.

My iPhone XS Max is been having poor signal since day one. After update 12.0.1 charging problems were fixed it, but signal and connection still horrible. Besides that, now Im having problems with my Bluetooth. It is droping my connection with my headphones and speakers. Even when they are next each other. My calls still have low quality, sometimes people can not hear me. what a shame.!

I have had the same horrible service with this phone. The iphone X I never had an issue. I can be sitting in the car with someone with an iphone X and the same carrier and they have full service where my phone says 3g and i cant get any data online. I wish i never sold my old phone.

McKenzie561

I hear you. I love this phone but signal strength issues are driving me nuts. I’ve even tried getting a brand new SIM card in the hope that would maybe help. But it made no difference. I had hoped the latest update might fix it. But sadly no. I cannot understand Apple not fixing this issue. I’d rather have seen them fix the signal strength in the XS than give us 70 new emojis 😕

I hope it is software related. I just haven't seen any acknowledgement from Apple about the issue. If im in the car next to my wife and she has the iphone X when my phone goes to 3g, her phone still shows LTE. I have checked this in multiple spots. I also am getting more complaints from people on the other end saying they the call is breaking up. As for Wifi, I cant comment on that. I have an unlimited data plan so I usually leave the Wifi off because I feel the websites load quicker when they arent looking for Wifi.

It has worked for me but I have to keep doing it throughout the day. Very frustrating to have to do something that is definitely a software issue. Apple will eventually fix this like they always do with a software update.
[Edited by Host]

No that didn’t work for me sadly. That was the first thing I tried a couple of months ago when I first got the phone. But thank you anyway for taking the trouble to offer your advice. I’m glad this has worked for you.

My old phone was getting a good signal. I traded it in for the XS max. Now

I have signal strength problems. I’ve spent hours with my carrier and

apple. I’ve changed my sim and despite Apple and the carrier changing

settings and a new sim I still have this problem. I’ve spoken with

different techs at Apple and the carrier.

On Wed, 14 Nov 2018 at 9:04 am Apple Support Communities <

No it's not a network settings problem as it cuts across multiple carriers. Furthermore I shouldn't have to deal with this kind of a process to get my $1,200 phone working properly. The problem is that Apple uses an inferior Intel processor and yet still charges customers a premium price for their device. There's a reason why Apple has billions of dollars in profits, they over charge the customer.

You got it right. It should work straight out the box. This is a very expensive phone to be having this issues. It should work as phone it is. Me too. Having same. Even Apple change my iPhone XS Max , I'm still having the same problems with signal. Apple should recall this phones. That's it.

So those of us not having issues or who have better reception than past devices are what, mistaken?

I understand your frustration, and that's why Apple offers their 14 day return policy; no phone will work for everyone.

There have been about two or three people on this thread who say they have as good if not better reception with these new phones. The majority have serious issues. That doesn’t make anyone’s experience right or wrong. It doesn’t mean the people who have issues are mistaken or the people who have better reception are mistaken. It just we each have different experiences and with many different carriers in different countries. A 14 day exchange on a $2000 phone LOL. I spent over a week spending time with apple support They’d take over an hour taking data from my phone then take 3 or 4 days to get back to me then want more data. The phones with issues should be recalled and we should all get phones that work as well as yours.