iPhone XS Max poor signal

Getting really bad signal or no signal at all in places where my iPhone X had no problems before, anyone else having this problem? Is there a fix?

Posted on Sep 26, 2018 2:07 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2018 6:22 AM

I had the same problem. I solved my problem by resetting my network on my iPhone. I was advised by my carrier to do this. At the same time the carrier reset my network settings on her end. This is what I’ve had to do every time I’ve bought a new iPhone. My iPhone Xs Max was dropping calls and I wasn’t getting a strong signal. All of this changed after I did the resetting of my network settings. You go to settings > general > reset > reset network settings. If you do this you must do this in conjunction with your carrier resetting your network settings on their end also. This is what I’ve had to do every time I’ve bought a new iPhone for it to work properly. I hope this can work for you.

69 replies

Nov 14, 2018 7:11 PM in response to MBarnes1662

I have AT&T and there are notable areas around me that have been known to all as "drop zones" - reception is just poor in those areas because of a lack of cell towers and geography.


Driving through those areas would always result in a dropped call on previous iPhones including my iPhone X/


I have been able to make and retain calls in those same areas on my XS Max and no, AT&T hasn't added any towers.


Likewise, there are a couple locations where I could never usably use LTE - there might be a bar or two but any attempt to use data would just spin forever.


I can use LTE in those same areas with my XS Max.


It's not a miracle worker - there are plenty of areas where I couldn't get a usable signal before and still can't.


But overall, my experiences have been as good or better with my XS Max than they were with my X or the 8 Plus I had before that.


I put the SIM card BACK in the XS max, call my wife, it connects, then fails after 10 seconds, called again, fails after 5 seconds, called again and it failed instantly. I have done that with 5 new iphones, even the XR that has a different modem than the XS or XS max, and it still wouldn't work as a phone. I even did that test with a verizon rep, and she couldn't get two words out before my phone would disconnect. So if I were you i'd buy a lottery ticket with the luck you are having with your new iphone, as you sir are an anomaly.


To do a fair comparison, I'm curious if they would let you try that same trick on a Pixel 3 or Note 9 (assuming they use a compatible SIM) and see what happens.

Dec 4, 2018 6:03 PM in response to Marimarg

Hello Marimarg, I also start experienced this issue like 2-3 days ago. Okay my story start, I use iPhone 7 Plus for 3 month just now. I don't have any problem currently before updating iOS to 12.1. What happen after I update is my audio receiver got problem which if i make a call, i got a very slow voice from receiver. I try finding answer from this apple website too but only found temporary fix which I need to gently rub my audio receiver, but still cant be clear like before. Then this Sunday start the issue with my signal, before this my signal bar maintain at 4 bar without any problem. If I play games like PUBG or games which got PING, normally would be around 50-70 ping. Then, I try all the method like reset network setting, restart my iPhone, turn on and off aeroplane mode but no luck. Weird thing is, if I change my data to LTE, my signal bar change from 2 to 4 bars, sadly it don't stay long, around 2-3 minutes then drop again to 2 bar. I also test my brother sim which also same as mine. Insert into my iPhone 7 Plus but still the same issue while my brother use my SIM and got maintain 4 bars (tested by playing games around 30 minutes on iPhone 5S). So I dont think this is hardware issue. 😟

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone XS Max poor signal

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.