Level 1

32 points

Exchange Account disappears in Mail

Hello,

I'm trying to setup my exchange email in the mail app on my MacBook. I'm using Version 10.14. I have another live account that seems to sync properly but my exchange doesn't.

Basically, through the mail app I enter my work email and it prompts me to login which works. All of the emails start downloading to the mail app but a few seconds later everything disappears and the account is removed also from the list.

I've done this about 5 times so far and it keeps happening. Anyone else having this problem?

MacBook Pro (13-inch, 2017, 4 TBT3), macOS Mojave (10.14)

Posted on Sep 27, 2018 5:40 AM

Top-ranking reply

BDAqua

Level 10

250,259 points

Posted on Jan 9, 2019 8:58 AM

Open Keychain Access in Utilities, enter the part after the @ sign in the search bar, hit enter

You may have multiple entries. You can edit them or delete them & start over.

View in context

54 replies

Oct 1, 2018 8:47 AM in response to raina_b22

Hi becky_s22.

I have exactly the same problems as fruzzle.

As a new user, though, everything is working fine.

Do you have any suggestions?

Thank you!

Oct 17, 2018 2:32 AM in response to Hamish Henderson

Thanks for this, but it still disappears from my Mail after about 30 seconds. 😟

Oct 30, 2018 5:59 AM in response to Z3d

Thank you for this piece of information. This is fine, but all I want is the calendar :-( I'm going to try just that....

.....and it works (at least it is stable for now).

fruzzl Author

Level 1

32 points

Oct 30, 2018 6:18 AM in response to Z3d

I’ve never added anything other than just mail and it’ll still disappears after at varied times.

BDAqua

Level 10

250,259 points

Dec 13, 2018 2:30 PM in response to dmrelashvili

Not likely.

BDAqua

Level 10

250,259 points

Dec 13, 2018 2:45 PM in response to madde001

Thanks for the tip,

BDAqua

Level 10

250,259 points

Jan 9, 2019 8:35 AM in response to itsthefreek

Reset the PW for what exactly?

Jan 9, 2019 11:34 PM in response to BDAqua

Okay I'm not totally familiar with that. Does this look like something that might be causing the problem?

BDAqua

Level 10

250,259 points

Jan 10, 2019 8:33 PM in response to itsthefreek

No, I don't see any duplicates.

BDAqua

Level 10

250,259 points

Jan 25, 2019 11:21 AM in response to PJ_CA

Thanks, keep us posted please. :)

BDAqua

Level 10

250,259 points

Jan 25, 2019 11:30 AM in response to gunter209

Ah, thanks.

Feb 21, 2019 7:35 AM in response to asbruckman

I tried that. It worked for 4 seconds. Then that account disappeared from Mail again. **** how is the most used app so hard to get right?

Mar 12, 2019 4:52 AM in response to florianotpg

NOPE!

Disappeared again with the message "the mailbox DB is in use and need a rebuild"

Mar 12, 2019 5:23 AM in response to pipacs

Hi Pipacs,

I will give this a try. Did you enable contacts after a while?

pipacs

Level 1

4 points

Mar 12, 2019 5:57 AM in response to florianotpg

@florianotpg: No, Contacts are still disabled.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Exchange Account disappears in Mail