Exchange Account disappears in Mail

Hello,

I'm trying to setup my exchange email in the mail app on my MacBook. I'm using Version 10.14. I have another live account that seems to sync properly but my exchange doesn't.

Basically, through the mail app I enter my work email and it prompts me to login which works. All of the emails start downloading to the mail app but a few seconds later everything disappears and the account is removed also from the list.

I've done this about 5 times so far and it keeps happening. Anyone else having this problem?

MacBook Pro (13-inch, 2017, 4 TBT3), macOS Mojave (10.14)

Posted on Sep 27, 2018 5:40 AM

Top-ranking reply

BDAqua

Level 10

250,259 points

Posted on Jan 9, 2019 8:58 AM

Open Keychain Access in Utilities, enter the part after the @ sign in the search bar, hit enter

You may have multiple entries. You can edit them or delete them & start over.

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54 replies

Mar 12, 2019 6:51 AM in response to pipacs

Until now without contacts enabled I till have calendar and mail.

Mar 26, 2019 11:02 AM in response to dmrelashvili

Let me join the suit. Using Mac Mail logging into office 365 hosted by Go Daddy the mail account simply vanishes. It remains on my iPad and phone. Complete mystery. HELP!!

BDAqua

Level 10

250,259 points

Mar 26, 2019 11:36 AM in response to florianotpg

Amazing!

BDAqua

Level 10

250,259 points

Apr 8, 2019 10:32 AM in response to asbruckman

Thanks for the tip. :)

Apr 8, 2019 10:35 AM in response to asbruckman

Well, don't get too excited yet. Just tried it by adding the keychain back and it immediately did delete my the exchange account in mail. Adding it right now again, so far it seems to work.

Apr 8, 2019 1:31 PM in response to florianotpg

Ouch! Thanks so much for the heads up.

Leaving keychain sync off for sure!

Jan 25, 2019 11:27 AM in response to BDAqua

The only thing what eventually helped for me is disabling the keychain in the iCloud settings of the account preferences.

PJ_CA

Level 1

34 points

Feb 17, 2019 7:26 AM in response to asbruckman

Do you have an iCloud account setup on that computer? If so, de-activate the keychain synchronization in your iCloud account. Then try to add your Exchange back.

Apr 8, 2019 1:29 PM in response to gunter209

Same here, enabled keychain sync again > account disappeared immediately, manually added it via preferences > internet accounts. Now Mail freezes, doesn't start, is in a loop with this:

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Exchange Account disappears in Mail