I cannot add contact in FaceTime on iPad Pro. Name of new contact is not highlited

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Level 1

8 points

I cannot add contact in FaceTime on iPad Pro. Name of new contact is not highlited

it is not possible to add a new contact in FaceTime on my iPad Pro. The name from the List of Contacts appear in the left column, but is not highlighted In blue like the other 5 contacts. The strange thing is that this person is ablle to contact me using FaceTime on his iPhone 6. Who can help solving this Facetime bug (?).

You can respond here or by sending a mail to : ***

[Email Edited by Host]

iPad Pro 10.5-inch, Wi-Fi, iOS 12

Posted on Sep 27, 2018 6:21 AM

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Answer 1

chris_g1

Community Specialist

Sep 28, 2018 11:41 AM in response to Amadoraanmar

Good morning, Amadoraanmar!

Welcome to the Apple Support Communities. It sounds like you're having issues making FaceTime calls to one particular contact. Since this contact is able to make FaceTime calls to you, let's try removing the contact and adding them again.

Please let us know that you're able to FaceTime this contact.

Take care.

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Answer 2

CarlAVII

Community Specialist

Oct 3, 2018 1:07 PM in response to Amadoraanmar

Hi there, Amadoraanmar!

Thank you for trying those steps. At this point we would recommend that you Contact Apple Support to troubleshoot being able to make FaceTime calls to this particular contact.

Best wishes.

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Answer 3

Amadoraanmar Author

Level 1

8 points

Oct 3, 2018 12:54 PM in response to chris_g1

I have removed the contact and added it again, as I have done a couple of times before.

It did not work out. Of the four icons shown at the top, only two were highlghted : bericht (message in Dutch) and e-mail. The other two icons (bel (call in Dutch) and video were NOT highlighted.

Only when the icon : ‘video’ is changed to ‘Facetime’, is the Contact added to FaceTime. (See photos below !).

I hope to receive an instruction that will sort effect.

Regards,

Amadeo *****

[Personal Information Edited by Host]

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I cannot add contact in FaceTime on iPad Pro. Name of new contact is not highlited

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