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If you see "Software update is required to connect to your iOS device" on your iPhone, iPad, or iPod touch

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Question: iTunes in iOS12 not compatible with High Sierra

I just updated to iOS12 on my iPad and now iTunes is NOT compatible with my MacBook Pro running High Sierra! What's up with that? I thought the whole idea of iTunes was to be able to connect ALL my devices and listen to music on any of them. Is Apple becoming Microsoft? I can get it if it was not compatible with Mac OS's like El Capitan or earlier, but High Sierra was just the last operating system.Any workarounds????

iPad (5th gen) Wi-Fi, iOS 12, Awesome!

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Answer:

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.


Or you can update to Mojave if your system supports it.


tt2

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Sep 27, 2018 2:25 PM in response to Gar Benedick In response to Gar Benedick

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.


Or you can update to Mojave if your system supports it.


tt2

Sep 27, 2018 2:25 PM

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Sep 27, 2018 2:27 PM in response to turingtest2 In response to turingtest2

TT2,


Thank you for your speedy reply and Great solution!!! Where did you find this info. I searched around and could not find anything anywhere. Did Apple have this info somewhere readily available?


Thanks again! Your Awesome!


Gar

Sep 27, 2018 2:27 PM

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Sep 27, 2018 4:02 PM in response to Gar Benedick In response to Gar Benedick

You're welcome. 🙂


This workaround arose out of a number of threads where different people were reporting different experiences connecting iOS 12 devices to iTunes 12.8 on Macs. I simply pulled the details together into something to recommend that other people should try.


tt2

Sep 27, 2018 4:02 PM

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Oct 11, 2018 4:47 PM in response to turingtest2 In response to turingtest2

Will this work with Sierra? or only High Sierra? (I have a Mac Mini mid-2010 so can't run Mojave and haven't yet updated to High Sierra.) The version of iTunes I have says it's iTunes 12.8.0.150 from July 2018. Is the one at the link more recent? (the dmg just says 12.8) Thanks for any additional help you can provide.

Oct 11, 2018 4:47 PM

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Oct 12, 2018 10:11 AM in response to turingtest2 In response to turingtest2

Thanks! Turns out I didn't need to reinstall iTunes. I just needed to trust Apple when it said

"Software update is required to connect to your iOS device"

I was afraid this referred to installing Mohave, but I clicked on "install" anyway and apparently it just needed to install a patch. Yippee!

I did follow the instructions on various Apple support pages and first checked in the System Report that the computer was seeing my iphone as a USB device (it was). I also turned off my anti-virus software before installing the patch.

I am now able to sync and backup my iphone and ipad running ios 12.0.1 with my old Mac Mini running Sierra.


So relieved I don't need to run out and buy a new computer . . . just yet. 🙂

Oct 12, 2018 10:11 AM

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Question: iTunes in iOS12 not compatible with High Sierra