Missing Messages in iCloud on Mojave

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Level 1

8 points

Missing Messages in iCloud on Mojave

Just did a clean install of Mojave on my Late '13 iMac 27" and I can't find the ability to enable this feature. Everything else synced over from iCloud besides Messages. In High Sierra, the checkbox was found in the Messages app under Preferences>Accounts>Enable Messages in iCloud (HT208532). In Mojave they replaced the Accounts tab with "iMessage" and that checkbox is nowhere to be found. Checked System Preferences>iCloud and it does not appear as an option there either. Am I missing something, or did Apple forget to put this in?

iMac, macOS Mojave (10.14)

Posted on Sep 27, 2018 6:25 PM

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Answer 1

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UmpaHimself Author

Level 1

8 points

Sep 28, 2018 10:41 PM in response to justlen

I ended up signing out of Messages, FaceTime and iCloud in System Prefs. Rebooted into Safe Mode, rebooted again. Signed back in to iCloud with no problem. FaceTime and Messages were hanging again and I walked away for about an hour. Came back and they were both signed in and the Messages in iCloud option was available. Checked and all messages downloaded after about 5 minutes. That's what worked for me but YMMV

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Answer 2

sberman

Level 10

263,793 points

Sep 27, 2018 8:39 PM in response to UmpaHimself

So assuming you have Mojave on your MacBook Pro, you are aware this is not a Mojave issue. Something else is going on.

If that happened to me, I would restart the iMac, and sign out of and back into iCloud in the Messages app.

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Answer 3

UmpaHimself Author

Level 1

8 points

Sep 27, 2018 9:38 PM in response to sberman

Yes, I've signed out of Messages, FaceTime, restarted and same issue. Then I signed out of both again, as well as iCloud because it stopped uploading files from the Desktop. Restarted the Mac, signed back in to iCloud with no issue, but when I try to sign in to Messages it does nothing. Doesn't tell me the password is incorrect (which it's not), doesn't shake, just hangs for a few seconds and then the Next button becomes illuminated again. FaceTime allows me to get past the password page but then gives me the spinning gear and a Cancel button continuously.

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Answer 4

sberman

Level 10

263,793 points

Sep 27, 2018 6:30 PM in response to UmpaHimself

I have it in Mojave.

Keep all your messages in iCloud - Apple Support

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Answer 5

UmpaHimself Author

Level 1

8 points

Sep 27, 2018 8:28 PM in response to sberman

You're right. I can see it on my MacBook Pro. Just missing on the iMac for some reason 😕

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Answer 6

justlen

Level 1

4 points

Sep 28, 2018 8:42 AM in response to UmpaHimself

I am having the exact same problem myself. Messages via iCloud works just fine on my iOS12 devices, will not sign in, exactly as you describe, on my MacBook running Mojave.

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Missing Messages in iCloud on Mojave

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