Is this a Scam? Update Trusted Phone Number

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Level 1

4 points

Is this a Scam? Update Trusted Phone Number

My Apple environment is made up of an iPhone 6 and a Mac Air 13" Mid 2012, with OS 10.13.6

My iPhone (OS current up to the most recent request for me to upgrade to IOS 12) just notified me that

"The phone number you use with this iPhone recently changed. Update the trusted phone number you use with your Apple ID so you always have access to your account"

This seems like a scam. My phone number didn't change. And the prompt within my iPhone Settings is asking me to update my trusted phone number to a strange pattern.

My current trusted phone number is in the format +1(xxx) xxx-xxxx

using the same digits of my current phone, the prompt is asking me to update to +xx xxxxxxxx

Again this message on my home screen and subsequent instructions are coming out of the SETTINGS section on my iPhone.

This seems unusual, this seems like a scam, Nothing about my phone number has changed in years

iMac, OS X Yosemite (10.10), iMac13,2 8Gb

Posted on Sep 28, 2018 9:08 AM

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Answer 1

Eric Root

Level 10

685,251 points

Sep 28, 2018 2:03 PM in response to djlangston

I would check with Apple ID Support to see if it is valid since it does seem a bit strange.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

Apple Support using Twitter

Or fill out and submit this form.
The form is for iTunes, but it will get passed to the ID Support section.

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Is this a Scam? Update Trusted Phone Number

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