Level 1

43 points

Screenshot, grab etc only takes pic of blank screen

On up to date MacBook Pro. I recently cleaned up my computer with MacKeeper and I think I must have deleted something that is needed for screenshots.

Hitting cmd, shift, 3 (or 4, and using the Grab utility, or screen capture from iMessage) takes a picture that does show up on my desktop with proper windows in it, but they are blank. I have tried restarting my computer, have tried to use the Grab utility, etc. all with same results.

I don't know what file I need to replace to fix this. Again, the screenshot DOES happen, but the windows are blank (but each window is there).

Help??

Jon

MacBook Pro, macOS High Sierra (10.13.4), Sierra 10.13.4

Posted on Sep 28, 2018 10:49 AM

Top-ranking reply

Old Toad

Level 10

216,824 points

Posted on Sep 29, 2018 3:42 PM

com.mackeeper.MacKeeperPrivilegedHelper.plist (KROMTECH ALLIANCE CORP. - installed 2018-08-14)

You've installed what is considered around here to be one of the worst malware apps.

Read this user tip and 3rd party articles:

Do not install MacKeeper

https://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/

https://www.macworld.com/article/2861435/software-utilities/how-to-uninstall-mac keeper-from-your-mac.html

MacKeeper could have deleted necessary system files so you may have to reinstall the system.

After removing all vestiges of MacKeeper, boot \ into Safe Mode, Mac OS X: Starting up in Safe Mode, and try some screenshots.

If it still doesn't work correctly download and apply the macOS High Sierra 10.13.6 Combo Update.

If that doesn't work boot into the Recovery volume (boot with the Command + R keys held down) and reinstall the system.

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19 replies

gatehealing Author

Level 1

43 points

Sep 29, 2018 8:53 PM in response to Old Toad

Great! I'll be sure I have my time machine backup fully complete tonite and will do the reinstall in the morning.

Once it's all done, I'll check it again and stop back here and let y'all know that it's working.

Jon

gatehealing Author

Level 1

43 points

Oct 1, 2018 1:51 AM in response to gatehealing

I should add that I just checked my iPhone7 and all of my calendars still show up there, so I know the data is out there on iCloud, just cannot get all calendars (the different color blocks) to show up on macbook pro.

Old Toad

Level 10

216,824 points

Sep 29, 2018 4:37 PM in response to gatehealing

No. It only reinstalls the system files. However, as with an major operation, be sure you have a current backup.

Old Toad

Level 10

216,824 points

Sep 28, 2018 6:47 PM in response to gatehealing

Like dialabrain said MacKeeper is considered malware around here. In the event it deleted system files I would download and run the latest High Sierra Combo updater: macOS High Sierra 10.13.6 Combo Update.

And get rid of MacKeeper:

macjackMay 22, 2016 1:20 PM in response to marimer

Level 10 (83,685 points)

Mac OS X

May 22, 2016 1:20 PM Re: I can't completely uninstall Mackeeper from my macin response to marimer

Manual Uninstall Mackeeper

MacKeeper is proving to be controversial. Here's how to remove MacKeeper from your Mac:

Open MacKeeper.

Quit MacKeeper.

Open the Applications folder and drag MacKeeper to the Trash.

Enter your admin password.

A pop-up window appears asking if you want to Uninstall the rest of the components.

Click Uninstall MacKeeper.

Choose Go > Go to Folder from Finder.

Enter ~/Library/Application Support.

Find a file called NoticeEngine.plugin. Drag it to the Trash.

Restart your Mac (Apple > Restart).

In the future do not use any "cleaning", "optimizing', "speedup" or anti-virus software. They are not necessary and only lighten your bank account and compromise system and application performance.

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Screenshot, grab etc only takes pic of blank screen