Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I think Mojave corrupted my computer...

I have currently the MacBook Pro 13 inch, the Mid-2012 model with an upgraded memory (from 8GB to 16GB).


So when Mac OS Mojave was released, I downloaded and installed it immediately. The next day, it died while I was using it (normal, wasn't bothered by it), and when I charged it and plugged it in, the screen looked like static (unfortunately I did not take a picture). So I restarted it and everything was fine. Next day, plugged it in and turned it on. Everything was fine until I tried to open Photos. When I tried opening the app, the computer gave me a message saying that the application was corrupt and that I had to close it. Along with that, a majority of the app icons in my dock had the static look from the day before. And the Finder windows are doing the same thing. None of this happened until I installed Mojave.


Has anyone else had this problem or have a solution to my problem? I would hate to lose all of my files since a lot of them are my photographs (I'm a student photographer).

MacBook Pro, macOS Mojave (10.14)

Posted on Sep 28, 2018 11:58 AM

Reply
Question marked as Best reply

Posted on Sep 28, 2018 2:03 PM

Try to boot into Safe Mode, Mac OS X: Starting up in Safe Mode. If you're able to do that then reboot normally and see if there's any changes.


Otherwise boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and run First Aid on your boot drive.


Additionally, download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


And, as recharges said instigate a back strategy ASAP. The easiest is to get an external HD that's about 2-3 times the size of your MBPs drive and use Time Machine every time you're in your room and working on the MBP.


User uploaded file

Similar questions

8 replies
Question marked as Best reply

Sep 28, 2018 2:03 PM in response to keridamia

Try to boot into Safe Mode, Mac OS X: Starting up in Safe Mode. If you're able to do that then reboot normally and see if there's any changes.


Otherwise boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and run First Aid on your boot drive.


Additionally, download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


And, as recharges said instigate a back strategy ASAP. The easiest is to get an external HD that's about 2-3 times the size of your MBPs drive and use Time Machine every time you're in your room and working on the MBP.


User uploaded file

Sep 28, 2018 1:44 PM in response to keridamia

being a student, you learning.

-- 1 -- One of the things to learn, is to have multiple backups of your work.

-- 2 -- resist the impulse to be the first on the block with the new shinny thing. This is true for your "must" work production machine. Get an external drive. Install there. See how it goes.


You top priority is to get a backup of your files. You should have your critical files backed up in several places. Get a free dropbox account. Bundle all you critical files in a zip archive. upload to dropbox. Do not install the dropbox app on your machine. dropbox app a a syncing server. delete a file anywhere and it's delete everywhere. if you only have dropbox files on the server, you will know what delete does. Write all passwords on a piece of paper and keep in a safe place.


try:

Try a safe boot. You may be having a problem with the gpu. safe boot doesn't use the gpu.

Shutdown your machine. Hold down the shift key. Poweron. The boot up will take longer than normal because the filesystem on the startup drive is being checked and repaired as needed. All about safe mode including what features and apps safe boot leaves out.

http://support.apple.com/kb/ht1455


http://osxdaily.com/2017/02/23/where-photos-files-located-mac/


This is controversial around these parts, but I recommend you get your photos out of the Apple ecosystem and store them as one photo per file on multiple external storage devices. For long term storage, don't rely on usb memory sticks nor external ssd drives. LoC does not have data on the reliability of usb memory sticks. Apple seems to be saying do not store photos on external ssd drives. One device should be off site. Using a cloud service is fine. Remember a lot of cloud services are sync services. That is should the file be deleted on the local device, the photo will be deleted in the cloud. For this reason, I never install the cloud service software on my computer. I use only file upload. For those who complain, my assessment is that the apple Eco-system doesn't match Library of Congress's requirements for digital archiving.

informative video:
http://www.digitalpreservation.gov/multimedia/videos/personalarchiving-photos.ht ml

printed version
http://www.digitalpreservation.gov/personalarchiving/photos.html

General information on digital preservation:

http://www.digitalpreservation.gov/personalarchiving/

Oct 19, 2018 6:49 PM in response to nejad

If you have the money, see professional help. drivesavers.com




Perhaps Disk Warrior will be of some help:

http://www.alsoft.com/DiskWarrior/


"Stellar Phoenix Macintosh - Mac data recovery software, recovers data from damaged, deleted, or corrupted volumes and even from initialized disks."

They have a trial version, so I guess you can see if your data can be recovered...

http://www.stellarinfo.com/mac-data-recovery.htm

"Data Rescue II is the best data recovery software on the market for recovering files from a problem hard drive. Data Rescue II works when other tools fail. Data Rescue II is also completely safe to use since it does not attempt any risky repairs to the drive while its scanning."

http://www.prosofteng.com/products/data_rescue.php

FileSalvage is an extremely powerful Macintosh application for exploring and recovering deleted files from a drive or volume. FileSalvage is designed to restore files that have:

-- been accidentally deleted.

-- become unreadable due to media faults.

-- been stored on a drive before it was re-initialized/formatted.


http://subrosasoft.com/OSXSoftware/index.php?main_page=product_info&products_id= 1

"TestDisk is a free data recovery utility. It was primarily designed to help recover lost data storage partitions and/or make non-booting disks bootable again when these symptoms are caused by faulty software, certain types of viruses or human error (such as accidentally erasing a partition table)."

http://en.wikipedia.org/wiki/TestDisk


Wondershare Data Recovery for Mac


"Recover lost photos, video, documents, email and archive files from any Mac-based hard drive or external hard drive, iPod, USB drive, SD card, digital camera, mobile phone, and MP3/MP4 player, due to accidental deleting, formatting, virus infection, improper operation, unexpected power failure, and other unknown reasons. Also, iPhone recovery allows you to recover lost photos, videos, SMS, contacts, note, calendar and call history from iTunes backup file. With the free trial, you can preview all your recovered images, videos, music, documents and archive files prior purchasing this Mac Data Recovery."

http://software.bigbigsoft.com/data-recovery-mac


"If there is any chance of recovery at all your best bet is Prosoft Data Recovery." by macjack
https://www.prosofteng.com/datarescue-mac-data-recovery/

Eric Root's list:

https://discussions.apple.com/thread/7574735?answerId=30259740022#30259740022


Chterando's list:

https://discussions.apple.com/thread/7133319?answerId=31780403022#31780403022

Oct 22, 2018 9:12 AM in response to keridamia

I have the exact same problem with two 13" mid-2012 MBPs that I manage. Both have been upgraded to 16GB RAM, and 500GB Samsung SSDs. Resume after hibernate results in some kind of memory corruption that manifests as multicolored "static" on the screen. Some UI elements appear to be uncorrupted, e.g., the password box.


I've been searching the internet for the past few weeks to see if anyone else has had this problem, and this is the first post that I've found. Before I roll back to High Sierra (which worked just fine), I'm going to try resetting NVRAM first to see if that helps. Then I'll try running the disk integrity checker in recovery mode. Not sure where else to go after that.


Did you manage to figure this out at all?

Oct 22, 2018 7:25 PM in response to elwintro

At first I thought I had fixed it by reinstalling Mojave (like how the Apple support person told me to over the phone) and it’s was fine for about two weeks. Then the static came back and even worse. I was able to fix that too by simply restarting the computer two times in a row (it was really strange how that even worked). So at the moment I am copying all of my files and applications to an external hard drive I had bought as a backup for my photos. So right now, everything is going smoothly, but I am still going to revert back to high sierra (it worked fine for me anyway.)

I think Mojave corrupted my computer...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.