iconservicesagent OS Mojave issue

I have 3 Macs:

  • Mac Pro (16GB RAM)
  • Mac Book Pro (16GB RAM)
  • Mac mini (8GB RAM)


Did a CLEAN install on all 3 machines of MacOS Mojave.

Both my Mac Pro & Mac Mini are hanging all the time (Beachball cursor)

When checking the Activity Monitor, the process name "iconservicesagent" is hogging up all the RAM, i kill the process, but it still comes up and eats up all the RAM and machine is rendered useless!

I read all the threads that I can find, dating back to 2014. A lot of people are having the same issue. I don't know if people are having the same issue for MacOS Mojave? I just want to KILL this process forever! Not for a short while.

Mac Pro, macOS Mojave (10.14)

Posted on Sep 28, 2018 10:32 PM

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Question marked as Top-ranking reply

Posted on Nov 16, 2018 6:05 AM

I had this issue as well since I have a couple hundred movie files with custom file icons (setup using the MovieIcon app). Things became unusable when I opened my Movies folder. I had to go through and remove the custom icons -- this would have taken a long time but I used this script in Terminal to make quick work of it (be sure you cover all the possible file extensions, not just ".mp4")...


find ~/Movies -name "*.mp4" | while read f ; 
do xattr -d com.apple.ResourceFork "$f" ;
done


What this script is doing is just looping through all files in my "Movies" folder and removing the icon (what MacOS calls "ResourceFork") for each file. Hope this helps!

96 replies

Nov 4, 2018 5:56 PM in response to J3AN

Exact same issue myself. I remember High Sierra doing this also but being fixed. It was the biggest reason I did not want Mojave. Really regret it now. Apple needs to understand this type of "issue" or "bug" actually renders users like us completely frozen out. $3,000 for an iMac that I cannot use right now. I'm back on my old Macbook Air that I left on High Sierra.

Nov 16, 2018 8:27 AM in response to I3rendan

I appreciate what you've provided helps restore the computer to functionality, however to be clear to Apple more than you, this is NOT a solution.


Not because it didn't work. I won't try it. I took my iMac to an Apple Store Genius Bar, and a wonderful employee fixed my problem, and restored it to High Sierra. Guess what? No problems at all with icons. His advice was to never upgrade the OS unless you know why you are.


It's disgusting that a $3,000 iMac runs fine on OLD software, but when updated, is unusable. I assume this will be fixed over the next year of updates, but it's still unacceptable. I have been using Macs for over a decade, and have built a massive film and HD music collection on external HD that all have wonderful bright artwork. To say I would need to erase this to use my new Mac, when my 2012 MacBook Air runs it fine, is absurd.


I do appreciate your response and effort. Thanks


User uploaded file


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Jan 5, 2019 7:33 AM in response to MCriswell

Agree with all the comments and been living with this for a long time even prior to Mojave but appears to have returned as part of this upgrade

Pleading for a solution from Apple - I don't have a lot of custom icons that I know of and going and deleting them is not something I want to do

Mac OS used to be rock solid and I would reboot perhaps once every 6 months. Now rebooting is a priority every 1-2 days to restore memory that has been consumed by iconservicesagent - in my setup it climbs and sits at 10GB!

I can force quit but who knows what that will do long term so I reboot frequently to try and restore my MBP to a reasonable semblance of usability

Jan 6, 2019 5:43 AM in response to nvt

I have the same experience since upgrading to Mojave. The system slows down.


I have 100GB free on my HD, and mainly use Outlook and Word and it has NEVER slowed down before, and disclosed a spinning wheel with High Sierra.


The Activity Monitor shows entries such as kernel_task, iconserviceagent, update_dyld_shared_cache, report crash....with large CPU%.


There is clearly something wrong with Mojave.


Also it won't work with Samsung SmartSwitch, and the Outlook search engine does not work (Microsoft have acknowledged this and are investigating).


Personally I fine Mojave a complete disaster and will switch back to High Sierra.


When is a bug fix planned by Apple?


Jan 25, 2019 4:50 AM in response to MCriswell

I am an Apple user of macOS Classic and I am disappointed.

I have the same problem in my iMac 27 '' 2014 BTO, Intel i7 CPU, 24 GB of RAM and the best video card.

The new Apple developers are not able to program well and I think that Steve would have fired many ... Maybe they are former developers of Windows... Apple has become famous and has conquered the markets thanks to its elegance. Steve no longer be present to demand what is beautiful, ergonomic and functional.

In addition to the problem of custom icons that slow down the Macs (at least until you reorganize the cache of the folder with many custom icons), what to say, then, the very bad Mail.app Preferences that fit badly, moving from one panel to another and that truncate the names of custom accounts? It's horrible especially if, like me, users have many POP accounts to manage and use custom names to distinguish them from one another. For example: abcdefghi.abcdefghi<@>gmali.xxx - abcdefghi.abcdefghi<@>yahoo.xxx, etc.

Jan 30, 2019 8:13 PM in response to MajsaM696

My brand new ridiculously fast iMac beachballs forever if I open a window containing files with custom icons. I use them in my movie collection, and have done so for years. This was never a problem until Mohave. I am NOT GOING TO REMOVE hundreds of movie poster art icons, which are not hi-res images (all are 512x512), since I spent at lot of time and had a lot of fun finding them (many of them I made myself). FIX THIS ALREADY!!!

Feb 18, 2019 11:25 PM in response to MajsaM696

I'm having the same issue. iconservicesagent is garbage in 10.14. I have all kinds of issues with it related to sucking up RAM, freezing the Finder, distorting icons, and delays when pasting and removing icons. I'm going to try running that script to clear them out, but this makes me so many. I've been building my movie collection folder for over 10 years, spent countless time on custom icons, and now it's impossible to open the folder. Ridiculously poor job on Apple's part.

Mar 21, 2019 6:13 AM in response to Solo_AR

1000% agree... What really is MOST irritating is that apart from this one issue Mojave seems be otherwise totally fine (Apart from Microphones not appearing is the Menu Bar Sound Menu - which can be fixed with 3rd party AudioSwitcher). The problem too it seems only seems to affect Custom Icons (although I could be wrong there too) but effectively, like yourself I have rather a large Video/Music Library on an External USB 3 drive and even after opening folders etc to let each load individually and populate the cache, once I disconnect and or restart the machine it all goes to hades.


As of the time of really here we're now on to 10.14.3 and this issue still persists. I'm quite sure Apple are only too aware of the problem but have done sea to resolve the issue.... I'm just wondering if the team working on this area are ex Microsoft refugees,,,,, only logical explanation for such total incompetence! I really hope Apple haven't lowered their standards to emulate such whales as the aforementioned of the likes of Corel who "acquire" perfectly good products and then destroy them (PSP for one) while charging premium for them. I believe Corel Graphics Suite is now finally back on Mac... but how long until it fails? With no support it's as good as flushing your bitcoin down the Swilly!

Apr 7, 2019 1:03 PM in response to joecunningham_mpls

Thank you for this update. I've been holding off on updating Mojave for many reasons, one being information regarding custom folder/file icon functionality. It's baffling how a new OS manages to go backward in regards to simple basic functionality. With that being said, do you know how to change file previews for .mp4, .mov extensions from previewing the actual movie file (pressing play) to what it was in High Sierra having an image/icon like every other file?

Apr 7, 2019 3:28 PM in response to joecunningham_mpls

Perfect, JoeCunnigham, for movie or app icons it's as you say. However I have some folders with many backup .DMG files many large, all with customized icons and it is these folders that cause a serious freezing in Finder. If I haven't yet opened these folders and, for example, I open a window with Disk Utility, maybe because I need to convert a .DMG to modify, the Finder hangs for a long time and often I have to restart it.

Obviously, I didn't have this problem with the High Sierra and the previous macOS or OS X System...

Apr 8, 2019 7:51 AM in response to joecunningham_mpls

Dear Joe Cunningham, you are proving to be a very intelligent person, one of those people that Apple would need today, more than ever. You have fully understood well the problem! I specify that my DMG files are not encrypted, but only large, of the order of one or two GB each. Regarding folders that hangs-up the Finder, they generally contain between 50 and 100 "Xxxx.DMG" files. I'm sure if Apple had people like you, among Developers or Consultants, macOS would return to the levels of aesthetic and functional perfection in which it was with Steve Jobs. I'm sure, for example, that you, like me, don't appreciate the ugliness of the Mail.app Preference Panel. So! Do you know that I, despite being a Physician, managed to make the Mail.app Preferences, beautiful, functional, able to adapt to the personalized text in an extended way and able to maintain the uniform panels, passing from one panel to another? It was enough for me to modify only a few files, in a couple of hours. (for example: Mail.app/Contents/Resources/Base.lproj/FontsAndColorsPreferences.nib/keyedobjects.nib). But any feedback sent to Apple, however, was useless. Bye, Vincent

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iconservicesagent OS Mojave issue

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