Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iconservicesagent OS Mojave issue

I have 3 Macs:

  • Mac Pro (16GB RAM)
  • Mac Book Pro (16GB RAM)
  • Mac mini (8GB RAM)


Did a CLEAN install on all 3 machines of MacOS Mojave.

Both my Mac Pro & Mac Mini are hanging all the time (Beachball cursor)

When checking the Activity Monitor, the process name "iconservicesagent" is hogging up all the RAM, i kill the process, but it still comes up and eats up all the RAM and machine is rendered useless!

I read all the threads that I can find, dating back to 2014. A lot of people are having the same issue. I don't know if people are having the same issue for MacOS Mojave? I just want to KILL this process forever! Not for a short while.

Mac Pro, macOS Mojave (10.14)

Posted on Sep 28, 2018 10:32 PM

Reply
Question marked as Best reply

Posted on Nov 16, 2018 8:27 AM

I appreciate what you've provided helps restore the computer to functionality, however to be clear to Apple more than you, this is NOT a solution.


Not because it didn't work. I won't try it. I took my iMac to an Apple Store Genius Bar, and a wonderful employee fixed my problem, and restored it to High Sierra. Guess what? No problems at all with icons. His advice was to never upgrade the OS unless you know why you are.


It's disgusting that a $3,000 iMac runs fine on OLD software, but when updated, is unusable. I assume this will be fixed over the next year of updates, but it's still unacceptable. I have been using Macs for over a decade, and have built a massive film and HD music collection on external HD that all have wonderful bright artwork. To say I would need to erase this to use my new Mac, when my 2012 MacBook Air runs it fine, is absurd.


I do appreciate your response and effort. Thanks


User uploaded file


User uploaded file

96 replies

Aug 22, 2019 11:37 AM in response to MajsaM696

One other approach that works:

1) Copy the directories with the offending custom icons to a non-Mac formatted drive (I used an exFAT SSD).

2) Replace the original directories with the ones you copied to the non-Mac formatted drive.

That's it. All custom icons get ditched in the process.


Let me also express my utter despair that this Mojave OS has destroyed a wonderfully helpful part of my daily workflow- recognizing files by their custom icons. The ability to make these customizations lead me to Apple in the first place. That Apple now tanks my computer (iconserviceagent) through the very reason I began using their OS sends a telling message.

Sep 22, 2019 9:51 AM in response to MajsaM696

Had the same problem and by process of elimination I tracked it to a particular file which, when I got rid of it, solved everything. In my case it was a Veracrypt file. It did not have a custom icon or anything like that, but for some reason it triggered massive use of iconservicesagent every time I had a window open for the disk that contained the file. The only way to accomplish anything at that point was to constantly select and force quit iconservicesagent using Activity Monitor which would give me a few seconds to act before the cursor went back to spinning beach ball in the next attack.



Oct 7, 2019 10:43 AM in response to MajsaM696

Well, not that Apple has released macOS 10.15 Catalina, I'm allowed to report that it has fixed this issue, without Apple removing the post.


As of the last version of 10.14.6 Mohave (supplemental update 2), iconservicesagent is still broken. This means Mohave is a complete dud, unusable in the long term for anyone having this issue. It's shame though, because I'm really going to miss Dashboard, and would have probably stayed on Mohave for a long time to avoid giving up my widgets.


Anyway, Apple opted to fix iconservicesagent in 10.15 instead of trying to fix it in 10.14. What crap show that is.

Oct 7, 2019 10:57 AM in response to RickKarrer

OK, I understand. I'm very sad to read this. I cant't give up Mojave because my other old apps.


Thank you very much for this (bad) news. For me this are increasing signs of a decline in the quality of Apple.


Question:

What's about encrypted disk images? No more probs with Catalina? Iconserviceagent has big problems with this images...

Oct 7, 2019 11:52 AM in response to iPille

Dear friends RickKarrer and iPille,

unfortunately now the lines of the system code are millions of millions; devices and operating systems have increased (macOS, iOS, tvOS, watchOS and now iPadOS) and perfect results will be difficult to achieve.

I suggest to upgrade to macOS 10.15 Catalina. I've already updated, like Beta Tester and I'm very happy to have done it.

OT:

However, you're right in part, as some malfunctions are serious if they belong to basic functions, such as Finder.

So! Eg, I have sent a lot of feedback to Apple to improve the horrendous appearance of the Mail.app Preferences panels that are no longer resizable and therefore, for example, truncates the names of the many custom Accounts I use and so on...

I'm also trying to make Apple understand that it can't have a serious Operating System without the chance for the User to choosing a background image of the Lookscreen, different from the Desktop wallpaper! In many cases, in fact, the only choice that MacOS allow, let the profiling of the User!!!... For example, in a Mac leaved in Stop mode into a Library, a School, University and College, at Work, etc., if the owner has left the device some moment (eg. to go to the bathroom), just touch a key of the Mac and even if the password is requested appears, however everyone can see the active wallpaper at that time and could be a very personal image. An operating system must be robust because it is not a toy and even Winzozz (ehm... Windows) allows you to have a different screen image.

Oct 7, 2019 1:13 PM in response to Dott. Enzo_Vincenzo

Unfortunately, upgrading isn't an option for everyone. My 2010 Mac Pro isn't supported (though I plan to install it with the patch tool, since Apple hasn't offered a properly upgrade path since 2012, and the next Mac Pro isn't out yet, nor will it be in my price range for the next few years), Dashboard is removed, and 32-bit apps are no more. For most people, this won't be an issue, but for some, 10.14 is the last system they'll be able to use for the nest few years. It's just a shame they weren't able to fix it. They're in the stop 2-3 software companies on the planet, it definitely seems doable if they wanted to get it done.

iconservicesagent OS Mojave issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.