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iPad emoji and number key switched places

After the last update these two keys have switched places. Very frustrating to continually hit emoji key when I need to type a number. Any way to switch this back?

iPad Air 2 Wi-Fi, iOS 12

Posted on Sep 29, 2018 6:05 AM

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Question marked as Top-ranking reply

Posted on Sep 29, 2018 6:18 AM

No.

The onscreen software virtual keyboard layout is part of iOS 12 and is fixed in place.

No way to change or alter this.


Post feedback about this issue in iOS 12 to Apple here.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


If you currently do not like this keyboard layout, you could try any number of third party software keyboards, in the iOS App Store, to use in place of Apple’s own virtual which may offer a better software keyboard experience.


Good Luck to You!

34 replies
Question marked as Top-ranking reply

Sep 29, 2018 6:18 AM in response to Smythe89

No.

The onscreen software virtual keyboard layout is part of iOS 12 and is fixed in place.

No way to change or alter this.


Post feedback about this issue in iOS 12 to Apple here.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


If you currently do not like this keyboard layout, you could try any number of third party software keyboards, in the iOS App Store, to use in place of Apple’s own virtual which may offer a better software keyboard experience.


Good Luck to You!

Oct 7, 2018 8:36 AM in response to Smythe89

You may not be able to switch the emoji and number buttons, but you can get rid of the emoji button altogether. Go to Settings > General > Keyboard. In the top option (Keyboards) I had two keyboards listed. I deleted the one called “Emoji” and, when i returned to my iPad keyboard, there was a numbers button only. No more accidentally hitting the emoji button. Hope this helps.

Oct 5, 2018 10:01 AM in response to Valsedonia

To download and install the beta, you must either enroll in the developer programme - or sign-up for the public beta:

https://beta.apple.com/sp/betaprogram/


In either case, you must agree to the privacy policy and accept that beta software may contain significant bugs. Installing beta software always carries risk - which you must accept.

Oct 8, 2018 11:26 AM in response to billgatewood

You will not get any type of response from Apple.

There is no one in ANY of these Apple Support Communities from any Apple product teams, here.

Cognizant or responsible Apple product teams, designers and engineers do not read, nor participate in these Apple technical support communities.

These are, largely, user to user Apple product support communities.

I and others, in these Apple product support communities, are simply Apple product users, just like you, that volunteer our own time and knowledge here.

Apple supplies these forums for users to work out their product issues with other users, but these community forums ARE monitored/moderated by Apple Staff, as well as Apple Community Supoort Specialists, assigned to these community forums, but I do not think any specific user posted info is ever passed on to who/mever the cognizant parties are who would need to know if there are any mounting issues with any Apple product or software.

These ASC ONLY moderators and staffers, due to Apple privacy policies, do not forward any info contained/obtained from ANY postings within these communities to any cognizant Apple staff, teams or individuals.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.



Good Luck to You!

Oct 8, 2018 11:29 AM in response to billgatewood

If you check, iOS 12.0.1 is being released, and one of the things it addresses is the change of the keys. See the release notes here.


iOS 12.0.1 includes bug fixes and improvements for your iPhone or iPad. This update:

- Fixes an issue where some iPhone XS devices do not immediately charge when connected to a Lightning cable

- Resolves an issue that could cause iPhone XS devices to rejoin a Wi-Fi network at 2.4 GHz instead of 5 GHz

- Restores the original position of the ".?123" key on the iPad keyboard

- Fixes an issue where subtitles may not appear in some video apps

- Addresses an issue where Bluetooth could become unavailable

- For information on the security content of Apple software updates, please visit this website: https://support.apple.com/kb/HT201222


See, feedback does work.

Oct 8, 2018 3:04 PM in response to ChrisJ4203

Yes, it was reported as a specific bug through Tech Support - and a discussion initiated here.

iOS12 Split Keyboard issues


Perhaps few have discovered the merits a the Split Keyboard that doesn’t fill half your landcape screen [when it worked properly]. As is, if your rely on Password Autofill to enter account credentials on a web-page from your Keychain, you’re currently foobar’d by iOS12...


if you turn-on the split keyboard on your iPad, you’ll find that Password Autofill is now broken - and if you rotate the iPad to switch between screen modes, the keyboard does not re-draw properly.

Oct 3, 2018 2:22 PM in response to FREO Phil

To make this problem worse, the key positions are the complete opposite of the majority of legacy iPhone keyboards. This makes the iPad completely inconsistent with the majority of existing iPhones. I suspect that this change is related to the otherwise inexplicable change of iPad gestures to match the iPhone X, Xs, Xr.


Changing the UI on iPad devices WITH home buttons to match iPhone devices WITHOUT home buttons is a dumb idea. It would be far better, if a different UI to accomodate the missing button is needed, to leave those devices WITH home buttons to be consistent with eachother - and only change those new devices (X-series iPhones and the imminent new iPads) that don’t have the button.

Oct 5, 2018 8:11 AM in response to Smythe89

This is seriously frustrating me too! If this isn’t changed back on the next update, I promise that this will be the last apple product (I have 2 ipads and 2 iphones) I will EVER buy. I am already p.o.’d that I have to “capitalize“ just to put a question mark or exclaimation point which doesn’t even work half the time...which wasn’t even necessary on my old ipad. Way to slow down and frustrate people apple! Bad move!

Oct 8, 2018 10:34 AM in response to Smythe89

Can someone at Apple please give me one good reason for switching the emoji key and the numbers key? It is very frustrating to be use to the Apple keyboard and then apparently for no reason other than lack of common sense for Apple to make the change without offering their customers an option of going back to the original keyboard. Please give me an honest reason and not some corporate boiler plate answer. Thanks. Bill

Oct 8, 2018 12:32 PM in response to MichelPM

Correct, or the notification issues for an Apple Watch when using Custom in Mail, or the fact that Mail notifications has vibration set to Default, which is no vibration, or ............... But we got the keyboard fixed on the iPad. But it proves that feedback can work, since I'm guessing, looking at the number of posts on ASC, that a large number of people complained.

iPad emoji and number key switched places

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