Iphone xs max sleep mode restarting

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Iphone xs max sleep mode restarting

OK, so has anyone else been experiencing a restart bug with the new Iphone XS Max ? Since day one that I got the phone, whenever I leave it along for more than a couple hours the Iphone will begin to reset every hour or so. I'm aware that this is happening btw, because it shows up in the Iphone analytics as a reset-counter, every time it happens. Not really a horrible issue, as it is an annoying one. But didn't know if anyone else was dealing with anything similar and/or if its possibly got to do with IOS 12 on the new phone.

iPhone XS Max, iOS 12

Posted on Sep 29, 2018 6:21 AM

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Answer 1

i_rina

Community Specialist

Sep 30, 2018 12:11 PM in response to Xeratiel

Hello Xeratiel,

Thank you for using Apple Support Communities.

I understand that your iPhone XS is restarting when it has been in sleep mode for a while. I would recommend reinstall iOS on the iPhone. The second link below will walk you through that process. You should select the "Update" option when you get to that point and this should not cause a loss of data. But to be on the safe side, take a look at the first article and make sure you have a current backup before you reinstall.

How to back up your iPhone, iPad, and iPod touch

If you can't update or restore your iPhone, iPad, or iPod touch

Best regards.

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Answer 2

Oct 10, 2018 2:38 AM in response to Xeratiel

I'm also going through the same problem, every time I leave it in standby, minutes later it restarts itself

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Iphone xs max sleep mode restarting

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