Mojave time machine back up failing

Since installing 10.14 have not been able to complete a full backup using time machine to external drive. All disks check out on disk utility first aid both under OS and stand alone utility under recovery. Have erased and reformatted the external drive. Still no success. Backup begins and runs up to about 80GB ok, then fails. Restart by "back up now" continues for about 500MB and then fails again. My full backup is about 900GB so I am running unprotected.

I believe this is a Mojave problem, not a drive problem.

Any ideas?

Mac mini, macOS Mojave (10.14), Samsung display

Posted on Sep 30, 2018 12:07 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2018 12:01 PM

Hi guys,

I'm the developer of this application.


I apologize for the inconvenience you could have with the issue.

We have prepared the application update with the bug fix and sent it to App Store. Now App Cleaner v.6.2 update is being reviewed by Apple. I hope Apple will approve and release the update to App Store in a few days.

Since update v.6.2 is released and launched the folders will be removed, the issue will disappear.


Now, there is a simple way to bypass the issue - just add the folder

"~/Library/Containers/com.nektony.App-Cleaner"

to Time Machine exclude list.


The detailed guide how to exclude the folder from backups that is available on our website

https://nektony.com/mac-app-cleaner/troubleshooting


Regards,

Serge

330 replies

Sep 30, 2018 11:43 AM in response to namuang26

I get a "backup failed" error message in notifications after but not before the backup finishes and Time Machine shows the files have been backed up. I assume a restore would fail but wouldn't want to find out. I have removed the latest backup folder which has been suggested by some and this does not cure the problem. I now have an "inprogress" file suffix running with Time Machine inFinder and the System Preference for Time Machine indicates it stuck calculating the time remaining and shows it is backing up 1.3 MB of 11.38 GB. My Time Machine folders are much larger that than 11.38 GB. I am going no going to disconnect Time Machine but I think it would only work for restoring an individual file and not everything as before.

Sep 30, 2018 4:37 PM in response to Dr_Macintosh

I also tried deleting the "inprogress" file including the trash file which takes a while. I then unchecked daily backups in the System Preferences for Time Machine as well. After a restart of my MacBook Pro the ensuing backup ended with the same "Time Machine Failed" message. Disk utility indicates the Backup volume is good. Finder shows the last backup folder is dated Sep 27 at 6:30 PM which is shortly before I installed Mojave. Nothing shows since then in Finder but files do show up when I enter Time Machine for files created after that date and time. Something is really screwed up.

Sep 30, 2018 5:18 PM in response to namuang26

I may have to try an alternative backup system but will wait a while. Time Machine has been good to me. Last year I upgraded my Mac Mini with a 500 GB SSD and restored the Sierra OS to the new drive with Time Machine. It went very smoothy with no hitches. It now runs High Sierra with no problems. I need the Mac Mini for my Hi Def music that is connected to a high end audio/video system with a supplemental app that makes iTunes just a file system for my music downloads in Flac or Alac. Fortunately or unfortunately as the case may be, there is no Mojave option for the Mini so I don't have another Mac to see if the problem can be replicated.


I digress but am happy I have an alternative OS to fall back on, a Chromebook. I will not say any more about it as I am getting way off the subject.

Sep 30, 2018 10:30 PM in response to namuang26

Apple has been unable to identify the problem or offer a solution that worked from my time with them on Twitter. I'm going to tell my support rep to escalate this to an engineer so that someone actually know about this and it can get fixed.


I have been raising **** on Reddit and hopefully someone will notice that this issue isn't isolated to me or a result of my specific config.

Oct 1, 2018 6:06 AM in response to Dr_Macintosh

Sorry I didn't see this post and I started another one. I have the same problem with Time Machine. I even replaced the HDD in my Lacie 4TB external Thunderbolt drive as it was around 4 years old. Backups still fail. I tried a new external disk and yes the same problem. The backups start OK but around half way through a 400GB backup data transfer slows and eventually throws up the error message. No issues under High Sierra.

Oct 1, 2018 5:11 PM in response to sjordi

I called Apple support and spoke with a Senior Technician and informed them about your /shared/adi discovery. They took note and said it made sense in context. They will be looking into it and they are having me run a backup while logging the necessary data from me to send to them.


Hopefully they will be able to confirm if this is in fact the issue or not and be able to push a supplemental update to fix this soon

Oct 2, 2018 7:16 AM in response to sjordi

yes it stopped

It displayed increasingly up to 96.. out of 104... (cant remember was it GB or was it MB?) then said it was finished. It has run ok a few times now. On high Sierra until a few days ago. It must have backedup the new system ok which is big.


I got patchy response when I clicked on the RH date line but that's another problem I guess. Still exploring that one.

Oct 2, 2018 8:18 AM in response to georosejr

Same issue here too. It says it fails all day long every time. But I can clearly restore files by going into time machine. So it's backing up something, but gets this fail state.


I deleted all .plist files from preference, formatted the drive. Bought new drives, same error. Wish I hadn't bought new drives, because it seems nothing is wrong with them. It's a software issue.

Oct 2, 2018 12:06 PM in response to namuang26

I ended up registering my copy of SuperDuper today, so that I could do incremental backups as well. Works great. Beforehand, I tried one more TM backup with all USB hardware disconnected except the keyboard and external drive, but that didn't work either, so I've moved on. As mentioned in another thread, I'm really liking everything else about Mojave, so TM bugs certainly aren't a deal breaker for me. I even hooked up my old iPod 5G Video, and Mojave iTunes found it and updated it just fine. I also backup my iPhone 6 via iTunes Wi-Fi, and it also works fine. With previous MacOS's, iTunes Wi-Fi would drop out occasionally, and not see the iPhone until I'd reset everything. It seems more stable to me now.

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Mojave time machine back up failing

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