Mojave time machine back up failing

Since installing 10.14 have not been able to complete a full backup using time machine to external drive. All disks check out on disk utility first aid both under OS and stand alone utility under recovery. Have erased and reformatted the external drive. Still no success. Backup begins and runs up to about 80GB ok, then fails. Restart by "back up now" continues for about 500MB and then fails again. My full backup is about 900GB so I am running unprotected.

I believe this is a Mojave problem, not a drive problem.

Any ideas?

Mac mini, macOS Mojave (10.14), Samsung display

Posted on Sep 30, 2018 12:07 AM

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Question marked as Top-ranking reply

Posted on Oct 6, 2018 12:01 PM

Hi guys,

I'm the developer of this application.


I apologize for the inconvenience you could have with the issue.

We have prepared the application update with the bug fix and sent it to App Store. Now App Cleaner v.6.2 update is being reviewed by Apple. I hope Apple will approve and release the update to App Store in a few days.

Since update v.6.2 is released and launched the folders will be removed, the issue will disappear.


Now, there is a simple way to bypass the issue - just add the folder

"~/Library/Containers/com.nektony.App-Cleaner"

to Time Machine exclude list.


The detailed guide how to exclude the folder from backups that is available on our website

https://nektony.com/mac-app-cleaner/troubleshooting


Regards,

Serge

330 replies

Dec 31, 2018 6:36 PM in response to sjordi

I thought all was well with my Case Sensitive drive. Completed multiple Time Machine backups up till today. Now it's locking up again when Time Machine attempts a back up.


I turned off Time Machine. I have at least one good TM backup, so I'll rely on my documents backing up to iCloud (not sure how much I should trust any of it right now).


As we enter 2019, it is amazing how Apple has become the case study of a "company in trouble" (plummeting stock, questionable product strategy, struggling sales, buggy software). Some of it is because Apple is an easy target, but this experience has made me question my confidence in the company as well.


What makes me feel worse about this is that my support case with Apple was dismissed as being Western Digital's problem. I think their view of these threads is that its a place for whiners to hang out and complain about their self-inflicted problems -- which may be a little true :) -- but they refuse to acknowledge that if there are multiple people reporting similar issues, maybe, just maybe, it's actually something that requires Apple to look into.

Jan 1, 2019 8:02 AM in response to speedolli

Like so many people, I am having Time Machine trouble. I am afraid a great deal of this thread is beyond my technical knowledge, but I am concerned (as I have already said in earlier posts in this thread) about the formatting of the drive (strictly, the partition of the drive) I am trying to back up to. At the moment It is formatted as Mac OS Extended (Journaled), but I have seen suggestions that it should be APFS. The document reached by the link below seems to suggest HFS+.


I have found this statement: 'Important: You can back up from an HFS+ or APFS-formatted disk to an HFS+ disk; however, Time Machine can’t back up to an APFS-formatted disk. If you select a back up disk formatted as APFS, Time Machine offers to reformat it as HFS+.' (my italics). It comes from https://support.apple.com/en-gb/guide/mac-help/types-of-disks-you-can-use-with-time-machine-mh15139/mac. I should welcome comments, including any about case-sensitive formatting.

Jan 1, 2019 12:23 PM in response to Michael Graubart

To show willing, I posted a simple description of the TM problem in the Bug Reporter, https://idmsa.apple.com/IDMSWebAuth/login.html?appIdKey=77e2a60d4bdfa6b7311c854a56505800be3c24e3a27a670098ff61b69fc5214b&sslEnabled=true&rv=3a, a couple of weeks ago and updated it just now, adding a sysdiagnose file as requested by the Apple engineers (this facility being the especial advantage of the Bug Reporter). Earlier today I also posted a description in https://www.apple.com/feedback/timemachine.html. Please, everyone affected by the TM difficulties, post in both these places and thus apply a little pressure on the Apple engineers. Strength in numbers!

Jan 7, 2019 12:17 PM in response to namuang26

Had this problem and was out of town, away from my Time Capsule last week. When I came back over the weekend, the backup proceeded and while it took awhile, backing up seems to have worked overnight Saturday night. Yesterday and last night it got stuck verifying but as of this morning, it believes it is backed up and has continued to do the interim hourly backups today pretty consistently. All of this started when I upgraded to Mojave in early December and immediately was unable to use TM on my TC. Happy to see that the bug is fixed but I don't know how, when, or what changed.


Anyone else have the same experience?

Feb 8, 2019 11:20 AM in response to fopsy

As I said in my last post on this subject, I do not think ordinary users of Mac computers (even experienced ones who are not in principle against some technicalities) should have to follow paths like fopsy describes, or perform elaborate procedures described by others in this string, in order to do routine backups. Computer users should be encouraged to do regular backups as routine security procedures, not discouraged by the need for extensive and technically complex procedures.


Today I installed the Supplemental Update to MacOS 10.14.3 and tried doing a Time Machine backup after turning my other backup software off in accordance with Bug Reporter advice. After c. 90 minutes, TM began backing up. After c. 3 hours it stopped backing up. The backup was once again incomplete.


I have again reported this to Bug Reporter, attaching a sysdiagnose file.


I also did a Carbon Copy Cloner backup. It took a little over an hour and is, to the best of my knowledge, complete. What is more, the resulting drive constitutes a bootable startup drive.


I

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Mojave time machine back up failing

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