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User profile for user: iMac Rob
iMac Rob Author
User level: Level 2
221 points

OS 10.11.6 crashes when I open Downloads Folder

Every time I open the downloads folder my Mac crashes.

15" MBP, early 2011, 8GB, 10.11.6

I have deleted everything from the Downloads folder then downloaded RetroPi and Etcher. Those are the only items in the folder.

As soon as I attempt to do anything in the downloads folder - copy, move, delete - the entire system crashes. Hard freeze that is only fixed by a hard boot.

I can go into terminal and delete files without issue.

I tried to delete the com.apple.finder.plist but I don't have one listed in Library/preferences

I am at a loss.

Thanks in advance.

MacBook Pro, OS X El Capitan (10.11.1)

Posted on Sep 30, 2018 7:14 PM

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Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,045 points

Posted on Oct 1, 2018 7:21 PM

I am not in the users Libray folder.


You are welcome. You are looking in the wrong Library based on what you posted earlier. The com.apple.Finder.plist is in your user Library, not your hard drive level Library. See my earlier post, part of which is below.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,045 points

Oct 1, 2018 7:21 PM in response to iMac Rob

I am not in the users Libray folder.


You are welcome. You are looking in the wrong Library based on what you posted earlier. The com.apple.Finder.plist is in your user Library, not your hard drive level Library. See my earlier post, part of which is below.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,045 points

Oct 1, 2018 1:27 AM in response to iMac Rob

Are you looking in your user Library for the .plist?


Do a backup, preferably 2 backups on 2 separate drives.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.finder.plist. Move the .plist to your desktop.


Re-launch Finder by restarting the computer and test. If it works okay, delete the plist from the desktop. Then reset your preferences as desired.


If the same, return the .plist to where you got it from, overwriting the newer one.


Thanks to leonie for some information contained in this.


Can you access the folder in the Safe Mode?


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,045 points

Oct 1, 2018 3:14 PM in response to iMac Rob

Your battery is reporting it is failing. You might want to check the site below for a replacement. I been very happy with the service/products I've ordered from them.


Other World Computing

I would uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.


Avast


Avast Un-install

Most posters recommend not using cleaning programs. They can destroy normal computer operations.




CleanMyMac3 Uninstall


Check for any remaining associated files using these programs.


EasyFind – Spotlight Replacement



Find Any File

I would uninstall Sophos. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.


Sophos Un-install

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User profile for user: iMac Rob
iMac Rob Author
User level: Level 2
221 points

Oct 1, 2018 1:26 AM in response to Eric Root

I am not in the users Libray folder. I just looked on my SOs High Sierra MBP and same thing, no com.apple.finder.plist. Her system is having a version of the same issue and got stuck with the downloads folder open on restart. I started it in safe mode, closed downloads and restarted and so far so gooD (which is why I didn't see your response last night).


I have run virus scans on both and nothing so far (running deep scan now)


Ill run the etrecheck heck when I get home from work.


thank you!

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User profile for user: iMac Rob
iMac Rob Author
User level: Level 2
221 points

Oct 1, 2018 12:45 PM in response to Eric Root

EtreCheck version: 5.0.2 (5A012)

Report generated: 2018-10-01 15:37:22

Download EtreCheck from https://etrecheck.com

Runtime: 24:25

Performance: Poor


Problem: Beachballing


Major Issues:

Anything that appears on this list needs immediate attention.


Battery failure- Your battery is reporting that it needs to be serviced.

Failing hard drive- This machine has an older, mechanical hard disk that appears to be failing.

Unsigned files- There are unsigned software files installed that could be adware and should be reviewed.

More than one antivirus app- This machine has multiple antivirus apps installed.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Upgradeable hard drive- This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

Clean up- There are orphan files that could be removed.

System modifications- There are a large number of system modifications running in the background.

Vintage hardware- This machine may be considered vintage.

32-bit Apps- This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown- Your machine shut down abnormally.


Hardware Information:

MacBook Pro (15-inch, Early 2011) - Vintage!

MacBook Pro Model: MacBookPro8,2

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Service Battery - Cycle count = 564


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

AMD Radeon HD 6490M - VRAM: 256 MB

Color LCD 1440 x 900


Drives:

disk0 - Hitachi HTS545050B9A302 500.11 GB (Mechanical - 5400 RPM)

Internal 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 - Macintosh HD (Journaled HFS+) 499.25 GB (477.43 GB used)

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk0s2 - Macintosh HD 499.25 GB (21.56 GB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

Interface en4: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X El Capitan 10.11.6 (15G22010)

Time since boot: Less than an hour


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist

Executable: /Applications/Adobe Reader 9_/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.init.plist

Executable: /Library/Application Support/AvastSecureLine/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Application Support/AvastSecureLine/hub/launchd/com.avast.osx.secureline.racoonrun.plist

Executable: /Library/Application Support/AvastSecureLine/hub/modules/030_racoonrun.sh backup

Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist

Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.update.plist

Executable: /Library/Application Support/AvastSecureLine/components/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.update.plist

Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.avast.osx.secureline.home.userinit.plist

Executable: ~/Library/Application Support/AvastSecureLine/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.uninstall.plist

Executable: /Library/Application Support/AvastSecureLine/hub/autouninstall.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.osx.secureline.userinit.plist

Executable: /Library/Application Support/AvastSecureLine/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.avast.init.plist

Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.wacom.pentablet.plist

Executable: /Library/Application Support/Tablet/PenTabletSpringboard

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avast.userinit.plist

Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

22 32-bit apps


Kernel Extensions:

/Library/Extensions

[Not Loaded] PGPdiskDriver.kext (10.0.0.2732)

[Not Loaded] PGPnke.kext (10.0.0)


/System/Library/Extensions

[Not Loaded] RT2870USBWirelessDriver.kext (3.0.3.0)

[Not Loaded] CiscoVPN.kext (2.0.1)

[Not Loaded] IOFireWireMxBt.kext (4.2.6)

[Loaded] PGPwde.kext (1.2.0d1)

[Not Loaded] Pen Tablet.kext (Pen Tablet 5.2.5-3)


System Launch Agents:

[Not Loaded]7 Apple tasks
[Loaded]158 Apple tasks
[Running]75 Apple tasks


System Launch Daemons:

[Not Loaded]48 Apple tasks
[Loaded]148 Apple tasks
[Running]96 Apple tasks
[Other]One Apple task


Launch Agents:

[Running]com.wacom.pentablet.plist (? ace6eaba - installed 2011-09-09)
[Running]com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-09-30)
[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-09-28)
[Loaded]com.avast.userinit.plist (? 4b9d47d7 - installed 2018-09-30)
[Running]com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2018-09-30)
[Not Loaded]com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-09-30)
[Loaded]com.avast.osx.secureline.userinit.plist (? 2fc1004f - installed 2018-09-30)
[Running]com.micromat.TechToolProAgent.plist (Micromat, Inc. - installed 2016-11-30)
[Loaded]com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-09-30)
[Loaded]com.oracle.java.Java-Updater.plist (? 8e635f14 - installed 2018-07-07)
[Running]com.sophos.agent.plist (Sophos - installed 2018-03-12)
[Running]com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-09-30)


Launch Daemons:

[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-09-28)
[Loaded]com.avast.uninstall.plist (? 1d68eef4 - installed 2018-09-30)
[Loaded]com.avast.init.plist (? fe750b9b - installed 2018-09-30)
[Loaded]com.avast.osx.secureline.init.plist (? 1bda83b1 - installed 2018-09-30)
[Running]com.micromat.TechToolProDaemon.plist (Micromat, Inc. - installed 2016-11-30)
[Loaded]com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-08-27)
[Loaded]com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07)
[Running]com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-09-30)
[Loaded]com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-08-25)
[Running]com.avast.osx.secureline.update.plist (? f50a649c - installed 2018-09-30)
[Loaded]com.avast.update.plist (? f4a2548f - installed 2018-09-30)
[Loaded]com.avast.osx.secureline.uninstall.plist (? ba7a0061 - installed 2018-09-30)
[Running]com.sophos.common.servicemanager.plist (Sophos - installed 2018-08-28)
[Loaded]com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-09-30)


User Launch Agents:

[Loaded]com.adobe.ARM.***.plist (? 0 - installed 2015-01-11)
[Loaded]com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-22)
[Loaded]com.valvesoftware.steamclean.plist (? 0 - installed 2017-02-11)
[Loaded]com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-08)
[Not Loaded]com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-09-30)
[Loaded]com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-09-30)
[Loaded]com.avast.osx.secureline.home.userinit.plist (? 0 - installed 2018-09-30)


User Login Items:

Dropbox.app (Dropbox, Inc. - installed 2018-09-30)

(/Applications/Dropbox.app)

CleanMyMac 3 Menu (MacPaw Inc. - installed 2018-08-23)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper (AVAST Software a.s. - installed 2018-09-12)

(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.av ast.osx.secureline.avastsecurelinehelper.app)

BambooCore (? - installed 2011-09-26)

(/Library/Application Support/Wacom/BambooCore.app/Contents/MacOS/BambooCore)

CleanMyMac 3 Menu (MacPaw Inc. - installed 2018-08-23)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app/Contents/MacOS/CleanMyMac 3 Menu)

Dropbox (Dropbox, Inc. - installed 2018-09-30)

(/Applications/Dropbox.app/Contents/MacOS/Dropbox)


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-15)

WacomNetscape: 1.1.1-1 (installed 2011-09-09)

Default Browser: 601 (installed 2017-03-29)

AmazonMP3DownloaderPlugin101750: AmazonMP3DownloaderPlugin 1.0.17 (installed 2013-04-19)

Flip4Mac WMV Plugin: 2.1.0.33 (installed 2006-07-12)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2014-11-25)

AdobeAAMDetect: 3.0.0.0 (installed 2018-09-30)

FlashPlayer-10.6: 31.0.0.108 (installed 2018-09-30)

DivXBrowserPlugin: 1.0 (installed 2006-06-26)

Silverlight: 5.1.41212.0 (installed 2017-03-29)

QuickTime Plugin: 7.7.3 (installed 2018-08-22)

Flash Player: 31.0.0.108 (installed 2018-09-30)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

AdobePDFViewer: 9.5.5 (installed 2013-05-15)

CouponPrinter-FireFox_v2: Version 1.1.6 (installed 2011-09-20)

Photo Center Plugin: Photo Center Plugin 1.1.2.0 (installed 2006-12-09)

EPPEX Plugin: 3.0.5.0 (installed 2010-11-17)

JavaAppletPlugin: Java 8 Update 181 build 13 (installed 2018-08-25)


User Internet Plug-ins:

Move_Media_Player: npmnqmp 071705000010 (installed 2009-12-04)

Unity Player: UnityPlayer version 1.5.1 (installed 2006-11-11)

npUplayer.1.0.2.7: mydlink services plugin_x86_64 1.0.2.7 (installed 2015-12-11)

Picasa: 1.0 (installed 2009-04-29)


Audio Plug-ins:

DVCPROHDAudio: 1.2 (installed 2006-01-17)


Safari Extensions:

TinEye.safariextz - TinEye - https://tineye.com (installed 2015-10-20)
InvisibleHand.safariextz - Forward Internet Group - http://www.getinvisiblehand.com (installed 2014-04-04)
ClickToFlash.safariextz - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/(installed 2015-10-16)
Add To Amazon Wish List.safariextz - Amazon.com - https://www.amazon.com/wishlist?ref=cm_wl_saf_ext(installed 2011-10-22)
Shortly-1.safariextz - Zhusee (ZZHC Studio) - http://zzhc.org/shortly/ (installed 2012-07-02)
eBaySpy-1.safariextz - Price Injector - http://www.q-compare.com/extensions (installed 2011-12-31)
The Tracktor.safariextz - The Tracktor - https://thetracktor.com (installed 2014-11-23)
ExifExt.safariextz - phriedrich - http://phriedrich.de(installed 2015-09-03)
eBay for Safari.safariextz - eBay Inc - http://anywhere.ebay.com/browser/safari/ (installed 2017-11-17)
BackTrack.safariextz - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#BackTrack(installed 2018-07-28)


3rd Party Preference Panes:

DivX (installed 2006-06-26)

Flash Player (installed 2018-08-27)

Flip4Mac WMV (installed 2006-07-12)

Java (installed 2018-08-25)

Macaroni (installed 2009-01-31)

TechTool Protection (installed 2017-03-29)


Time Machine:

Skip System Files:

Mobile backups: Yes

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB - Disk used: 477.69 GB

Destinations:

D**a [Network] (Last used)

Total size: 997.71 GB

Total number of backups: 44

Oldest backup: 2018-05-09 10:08:57

Last backup: 2018-09-23 14:45:23

2*********B [Network]

Total size: 1.50 TB

Total number of backups: 71

Oldest backup: 2017-06-27 01:35:25

Last backup: 2018-09-23 13:22:23


Performance:

System Load: 1.34 (1 min ago) 1.52 (5 min ago) 1.26 (15 min ago)

Nominal I/O speed: 2.64 MB/s

File system: 125.19 seconds (timed out)

Write speed: 18 MB/s

Read speed: 10 MB/s


CPU Usage:

TypeOverallIndividual cores
System4 %11 %1 %7 %1 %7 %1 %7 %1 %
User7 %23 %0 %10 %0 %9 %0 %11 %1 %
Idle89 %66 %99 %83 %99 %84 %99 %83 %99 %


Top Processes by CPU:

Process (count)SourceCPULocation
EtreCheckProEtresoft, Inc.22.44 %
WindowServerApple14.58 %
FinderApple8.74 %
DesktopServicesHelperApple6.42 %
opendirectorydApple5.74 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
kernel_taskApple744 MB
softwareupdatedApple488 MB
com.apple.WebKit.WebContent (2)Apple439 MB
plugin-container (3)Mozilla Corporation406 MB
EtreCheckProEtresoft, Inc.399 MB


Virtual Memory Information:

Available RAM3.81 GB
Free RAM16 MB
Used RAM4.19 GB
Cached files3.80 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Adobe Flash Player31.0.0.1082018-09-12
Gatekeeper Configuration Data1552018-09-25
Microsoft AutoUpdate4.3.180909012018-09-28
XProtectPlistConfigData21002018-09-28
Avast Security13.112018-09-30


Clean up:

/Applications/Avast.app/Contents/Backend/launch/com.avast.account-sync.plist

@AV_BASE_DIR/utils/com.avast.account-sync

Executable not found


Diagnostics Information (past 7 days):

2018-10-01 15:01:06 Adobe Desktop Service.app Crash (2 times)

/Library/Application Support/Adobe/*/Adobe Desktop Service.app


2018-10-01 14:50:39 Last Shutdown Cause: 3 - Hard shutdown


2018-09-30 21:54:39 Spotlight.app Crash

/System/Library/CoreServices/Spotlight.app

objc_msgSend() selector name: retain


2018-09-30 19:53:11 Safari.app Hang

/Applications/Safari.app


2018-09-30 19:32:39 apsd Crash

/System/Library/PrivateFrameworks/ApplePushService.framework/apsd


2018-09-30 17:35:13 reversetemplated Crash

/System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/r eversetemplated

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSDictionaryM objectAtIndexedSubscript:]: unrecognized selector sent to instance 0x7fe954c0a460'

abort() called

terminating with uncaught exception of type NSException



End of report

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User profile for user: iMac Rob
iMac Rob Author
User level: Level 2
221 points

Oct 5, 2018 7:18 PM in response to Eric Root

Ok so holding down the option key did the trick


my preferences were all jacked up. I had 15 com.apple.finder.plist files. One "good" one and 14 with random letter/number appendages. Same with dozens of other preference files. All told I had over 150 duplicate files that I trashed. I did it in stages with a trash, restart, check, empty cycle each time just in case I trashed something important. Same was true of my SOs system. It too is now running well.


Thank you for the help

Reply

OS 10.11.6 crashes when I open Downloads Folder

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