You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Automatically sync at iTunes is greyed out for my iPhone X after downloading iOS 12.0

Just downloaded iOS 12.0 for both my brand new iPhone X and my older iPad Air and now the choice at iTunes to "automatically sync when this iPhone is connected" has been greyed out. And, NO, I DO NOT have "prevent iDevice from synching automatically" enabled (or checked).


Any ideas?

DannyBoy1951

iPhone X, iOS 11.1, Carrier = Verizon Wireless

Posted on Sep 30, 2018 7:24 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2018 7:49 PM

Are you using iTunes 12.9 (or later)? It sounds like you are not. Get the current iTunes from:

http://www.apple.com/itunes/download

3 replies

Oct 1, 2018 7:04 AM in response to sberman

Well, I DID uninstall, then RE-install, iTunes as part of my efforts to solve the problem BEFORE I posted my post so I should have had the most recent version of iTunes. But this particular installation re-directed me to the Microsoft Store in order for me to download it, which is not how I normally download iTunes and perhaps THIS was the reason for my failure. Because I RE-INSTALLED iTunes this AM and it installed itself in the usual manner and this solved my problem.


Thanks for your help,

DannyBoy1951

Automatically sync at iTunes is greyed out for my iPhone X after downloading iOS 12.0

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.