Auto Sync on Windows 10

Question

Auto Sync on Windows 10

The option "automatically sync when this iPhone is connected" is greyed out on Windows 10. I installed iTunes this morning and it is greyed out. I've tried the checking and unchecking the "Prevent ..." option in the Device Preference to no avail.

I'm a Mac guy and my wife has the Windows 10 laptop with her iPhone. Not really impressed with Windows 10 🙂

Notes:

This is the only computer that will sync the iPhone
I manually backed up and synced the iPhone on this instance of iTunes on Windows 10

What do I need to do to turn on auto launching and automatically synching the iPhone is connected?

iPhone 6 Plus, iOS 11.4.1

Posted on Sep 23, 2018 8:37 AM

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Answer 1

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turingtest2

Level 10

274,414 points

Sep 23, 2018 9:22 AM in response to David Morsberger

At this point it isn't clear, but this is the second thread I've seen on this issue. Take a look at "Automatically sync" in itunes for Windows is greyed out and see what we've tried so far. As a matter of interest did you install iTunes from the Microsoft Store or by downloading an iTunes setup file directly from Apple.com?

tt2

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Answer 2

Sep 23, 2018 10:17 AM in response to turingtest2

Everything is normal after I uninstalled the version from the Microsoft Store and installed directly from Apple.

In addition, the software launches a lot faster and immediately launches when my IOS device is connected.

Thanks for the suggestion / solution.

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Answer 3

Sep 23, 2018 9:35 AM in response to turingtest2

Thanks, I will check out the other thread

I went to apple.com and it redirected me to the Microsoft Store, therefore it came from the Microsoft Store.

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Answer 4

turingtest2

Level 10

274,414 points

Sep 23, 2018 10:20 AM in response to David Morsberger

You're welcome. 🙂

tt2

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Auto Sync on Windows 10

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