XS Max wifi issues

I have an XS Max, and sometimes while playing videos over wifi, the video will stop and I get a message saying to check my wifi signal or the signal strength is weak. I checked my wifi and the signal is strong and I get 125Mbps up and down. I've already cleared out my wifi connections on the phone and reconnected. What would be causing me to get the signal strength message?

iPhone XS Max, iOS 12

Posted on Oct 1, 2018 9:09 AM

Reply
54 replies

Jan 23, 2019 9:18 PM in response to i_rina

Hi there, none of the steps are working. There is a serious WiFi issue on this very expensive iPhone which shouldn't be there. Apple knows about this as personally, Apple has spoken to me and I have a case number and nothing has been done from November 2018 itself. They have taken all the diagnostics from my iPhone as well and nothing has been done in the preceding software updates to fix this issue.

Not even basic mirror feature works on the iPhone XS Max on my Apple TV, none of this happens on my 6S or the iPhone 7 plus or from my iPad. This is all because of the INTEL WiFi which Apple is using and we as consumers demand a fix immediately. This is not right for Apple not to address this issue and it's extremely urgent. Data transfers also are bloody slow. I have contacted Apple so many times with no proper resolution with regards to this iPhone issue. If Apple tells you its your Wifi in the house or office, well it's not. I have tried it in various locations and it's the iPhone XS Max. I hope Apple will read this and give a reply. First time after the launch of the Apple iPhone, I am not considering changing to an Android.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

XS Max wifi issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.