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Level 1

16 points

iPhone Xs Max LTE/Wifi disconnect issue

My iPhone Xs Max (256GB variant) is facing couple of connectivity issues:

All of a sudden (4-5 times a day) it loses internet connection via Wifi, it shows wifi signals on my phone but no internet. My other devices connected to the same network works fine during that time. My iPhone shows this internet blackout for like 2-3 mins and starts working back as normal after that.
Whenever my phone switch from Wifi to LTE (when I leave home or work) it takes 8-10 mins to connect to LTE network, the phone does shows LTE/4G network immediately but doesn't connect to internet. I had to wait for 8-10 mins for it to connect or toggle Airplane mode on/off to get it connect manually.

Apart from these above 2 issues I am also facing the other common problem that other reported where my iPhone doesn't charge when I connect charging cable and phone is in sleep mode.

Pls help. I tried contacting Apple Technical Support in Netherlands but seems like they are not aware of all this, they even denied that others are facing similar issues whereas I see apple related forums filled with the same.

iPhone XS Max, iOS 12, 256GB

Posted on Oct 2, 2018 2:43 AM

Best reply

Pfunstuff

Level 1

31 points

Posted on Oct 21, 2018 2:28 PM

Are you still experiencing these issues? I’ve been looking for anyone who might be experiencing the same issue I am, and it seems I’ve found one. I don’t have all of the issues you state, but I do have the WiFi issue. I will be randomly looking at websites online or inside of an app requiring internet connection, and it will just stop loading. The blue load bar in safari always stops at the same point and just hangs up there. Nothing will bring my WiFi connection back aside from turning off WiFi and turning it back on or turning airplane mode on and off. My phone will also typically experience this issue when it’s been asleep for a long period of time such as being asleep while I’m sleeping. This issue occurs anywhere from once to multiple times per day. I have not been on any other WiFi connection long enough to see if it’s just my home connection or a WiFi connection issue in general.

I’ve tried everything from a clean install to resetting my network settings as well as resetting the router and nothing seems to fix it. I had an iPhone X previously and never had this issue. Also like you, all of my other devices are connected to the same WiFi and don’t experience this issue. I’ve attached a picture showing that I have a WiFi signal and the spot where the load bar always hangs up.

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25 replies

Feb 24, 2019 6:54 AM in response to screzeo

Wifi diconnecting on 10xs. I work on multiple levels at my job. I have 2 sources to connect to Wifi. Both kept diconnecting as I moved about work. Compared it with my S9 + and not a single drop throughout the work shift. I also compared a colleagues iPhone 6s on the same service provider. He said his Wifi dropped once in awhile. My 10xs drops continuously. Can this be fixed with a software update or do I need to change phones? Thanks Apple

Mar 2, 2019 7:33 PM in response to Pfunstuff

Hi I’m having the same issue getting disconnected automatically with the wifi while other gadgets are all perfectly connected. I have 12.1.4 ios. I called apple and will see what happens next and I will update this. I even recorded a video for that.

frankmig

Level 1

9 points

Nov 1, 2018 8:05 AM in response to screzeo

Same here. Here are two screen shots showing that my phone states that I am connected even though IT IS NOT!

screzeo Author

Level 1

16 points

Oct 22, 2018 4:01 AM in response to Pfunstuff

If it works then the only rationale I can think of is old SIM cards compatibility interferes new “Xs modems” operations. Since your iPad doesn’t have SIM card so no compatibility issues.

Afiaopu

Level 1

9 points

Oct 23, 2018 7:09 PM in response to screzeo

iPhone Xs Max LTE/Wifi disconnect issue and problem solved

screzeo Author

Level 1

16 points

Dec 4, 2018 2:29 PM in response to Toshibo

Same with me.

Toshibo

Level 1

13 points

Dec 4, 2018 3:35 PM in response to screzeo

Let me know if this method work for you to

frankmig

Level 1

9 points

Dec 4, 2018 5:41 PM in response to screzeo

The replacement fixed my issue so there is clearly a bad batch of Phones.

screzeo Author

Level 1

16 points

Dec 4, 2018 10:28 PM in response to Toshibo

I will try that. I am not very hopeful. If the issue persists, I will try to get a replacement.

screzeo Author

Level 1

16 points

Feb 24, 2019 6:08 PM in response to McQueen14

I must say these (Xs) phones do have a problem, looks like a software issue since doing a hard reset via iTunes did helped me a lot but not completely. I never had these issues with my 6s Plus.

iPhone Xs Max LTE/Wifi disconnect issue