Download error on iCloud drive

Question

Download error on iCloud drive

I cannot get any file stored on my iCloud drive to download in the Files app on iOS.

When I tap on a file, either it says instantly Download error, or it stays indefinitely in a Downloading state, without reporting any progress. My iCloud drive is working fine on my Macs. The list of files and directories in Files on iOS is synchronized properly to reflect the changes made on my Mac. It's «only» that I can't download any file.

Had the issue on iOS 11, same on iOS 12.

Tried to delete and reinstall the app, same problem.

Other drives (dropbox) linked to the Files app work perfectly.

Am I the only one with this issue ?

iPhone 6s, iOS 12

Posted on Oct 2, 2018 5:32 AM

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Answer 1

MoonJ.

Community Specialist

Oct 2, 2018 7:53 PM in response to Community User

Hello linxo,

Thanks for visiting the Apple Support Communities and seeking help with iCloud Drive. When this occurs, are you connected to a wireless network, or using your cellular data? You can test this using cellular data by turning off Wi-Fi in Settings. Be aware, this will use your cellular data until you turn Wi-Fi back on. To turn Wi-Fi off, go to Settings > Wi-Fi, and turn the slider off.

Also, this help article has more troubleshooting to assist you with this: Get help with iCloud Drive - Apple Support

What if my files don't update to iCloud?

Check these things first:

Make sure that you have enough iCloud storage. If you need more space in iCloud, you can buy more iCloud storage or free up space by deleting content.

Sign in to iCloud on all of your devices and turn on iCloud Drive.

Make sure that you have an active Internet connection on your Mac and on your iPhone, iPad, and iPod touch.

Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.

Create a new document and save it to see if it uploads to iCloud. If it does, see if the other documents start uploading.

If you tried these steps and your files still don’t upload to iCloud, stay signed in to iCloud and save your updated files to a different folder on your Mac or PC. Then contact Apple Support for more help.

Thanks and have a wonderful day.

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Download error on iCloud drive

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