Messages on iPhone not appearing on Mac

After following various threads with similar issues, I have logged out of messages, rebooted both Mac and iPhone, verified iCloud - iTunes user is the same across devices.

After logging out of AppleID in messages and turning off iMessages, on reboot I get the message "messages in icloud not available as icloud and imessage accounts do not match"

iPhone XS.

Deleting a lot of messages from my iPhone does not alter the message storage space in iCloud.

Same problem occurring with my wife's MacBook Air and iPhone 7.

Help please.

MacBook Pro with Retina display, macOS High Sierra (10.13.6)

Posted on Oct 2, 2018 6:27 AM

Reply
25 replies

Dec 28, 2018 5:56 AM in response to Wanttogobacktopc

It doesn’t look like it is being addressed in the upcoming iOS 12.1.3 patch per Apple’s release notes:


https://developer.apple.com/documentation/ios_release_notes/ios_12_1_3_beta_2_release_notes


and this issue could actually be the iCloud services. iCloud can easily de-stabilize macoOS or iOS operations.... taking a fully working system inexplicably to its knees without any changes to the system by the owner.


Try turning all of your iMessages associated with your Apple ID off *after* turning off the iCloud storage of iMessage messages. Then turn iMessages back on making sure that none are linked to iCloud storage before doing so.


Mine is working again after having the same issue you show in the snapshot here.


Turning off (or on) iMessage storage in iCloud on iOS :

https://support.apple.com/en-us/HT208532


Messages has considerably fewer pinwheels of death (PWOD sometimes called beach balls of death BBOD) lockups after turning off iCloud storage of messages too.


#ios #imessage #messages #pwod #bbod #lockup #freeze #unresponsive #macos #sms #text

Oct 5, 2018 6:52 AM in response to Eric Root

My iCloud, iTunes and Apple ID are all the same ID.

I can view my files in iCloud on my Mac and they are the same files as I see in Files / iCloud Drive on my iPhone, except...

There 2 files in iCloud Drive - Pages on my iPhone that are also in Documents on both Mac and iPhone, but do not exist in iCloud / Pages on the Mac.

There is also 1 file in iCloud Drive - Preview on my iPhone that is not in iCloud / Preview on my Mac.

Nov 7, 2018 11:26 AM in response to Eric Root

Thanks, unfortunately it not helped, I cannot add the iCloud id to iMessages in send&receive I can only see my phone number, when I click on "use you Apple ID for iMessages" I get the above error about not matched accounts.

In this guide said "On iPhone, go to Settings > Phone > Calls on Other Devices, then turn on Allow Calls on Other Devices"

but in my case I don't have the option "Allow Calls on Other Devices". I'm in the same wifi, bluetooth is on and even connected. I feel lost 😟

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Messages on iPhone not appearing on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.