names not showing in messages on a mac

In my Messages app on my Mac, some contacts show the phone number the message is from, others show the person's name. In all cases I'm talking about people who are in my Contacts app with the number they are using - the message picks up either their photo (if I have one) or their initials so I'm assuming it must be accessing my contacts. I have dragged the sidebar as far right as it will go which allows plenty of room - indeed, some numbers displayed are longer than the names I'd like to replace them!

Posted on Oct 2, 2018 7:14 AM

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Posted on Oct 3, 2018 7:44 AM

Thanks, I tried that - it didn't work, but I've discovered the issue.


I have my wife's number in my contacts using the UK format i.e. starting 07732. However, having tried your suggestions, I noticed that the ones displaying the number instead of the name (including my wife's) started with the international code i.e. either +44 7732 or just 44 7732. I've no idea why messages from my wife have started coming through as +44 7732... but changing the number in my contacts fixed it.

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Question marked as Top-ranking reply

Oct 3, 2018 7:44 AM in response to SnickZ.

Thanks, I tried that - it didn't work, but I've discovered the issue.


I have my wife's number in my contacts using the UK format i.e. starting 07732. However, having tried your suggestions, I noticed that the ones displaying the number instead of the name (including my wife's) started with the international code i.e. either +44 7732 or just 44 7732. I've no idea why messages from my wife have started coming through as +44 7732... but changing the number in my contacts fixed it.

Oct 3, 2018 1:36 PM in response to macfan7

Hi All readers,


It used to be that Messages could be set to a specific Location. (like the UK)

This then added the Country Code to phone numbers which had not been added in Contacts.

This was in Mac OS 10.8 through to about OS 10.10.x


Then the Apps did not have the Setting but the OS told the Messages App the location it had found for itself and the Country Code was added on that basis.


Late El Capitan and since some people have found that they have an issue when they Update of Upgrade which loses the info the OS was supplying.


By the time we get to High Sierra it seems you have to add the Country Code to the Contacts as Messages needs the info and this is now the only way to make sure it is present.


SMS does not need it as your carrier is always "Local" even if your go Roaming on the continent.

Your Apple ID is specific to you so it does not matter where you are you will get thing addressed to it.

10 or 11 digits to Phone number provides very little location info to where a Mobile phone actually is.

iMessages requires that it is located on an international basis.



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9:36 pm Wednesday; October 3, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 MacBookPro 15" 2016 (High Sierra 10.13.x)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Oct 3, 2018 7:40 AM in response to macfan7

Greetings, macfan7.


I see that some of the contacts you've added to the Contacts application on your Mac isn't showing the name when they send an iMessage. I'm happy to help.


Change iMessage preferences in Messages on Mac -- First, sign out of iMessages. Then restart your Mac How to turn on or turn off your Mac. Once your Mac is back to the desktop, sign back into Messages and test the issue.


Let me know how that goes, and take care!

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names not showing in messages on a mac

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