Guided Access disable screen sleep

We have 9 ipads that we use on our production floor, we keep them in guided access because lets face it, we don't want them messing around instead of working. Mid last week, I took them down because we were doing inventory and I updated all of them to IOS 12, and when I came in yesterday morning, I noticed that the screens were turned off. Guided Access should not put the screens to sleep, but they are. Is there a way to prevent the screens from going to sleep?

iOS 12

Posted on Oct 2, 2018 7:42 AM

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Posted on Jan 2, 2019 2:12 PM

I was having the same issue and figured it out. Apologies if someone already mentioned this above.


Go go into settings -> General -> Accessability -> Guided Access -> Mirror Display Auto-Lock


Toggle that on and you’re good to go. No more sleeping in guided access mode.

82 replies

Feb 6, 2019 2:25 PM in response to nrathbun

Did this ever get fixed? i have the same problem Apple support said they are working on fixing it but 2 updates later no fix. does anyone here or at apple have an answer. I use Ipads for staff to clock in and the home button is not accessible they are in guided access and in a security cage. Apple please fix this or let us downgrade to 11 it still work on that IOS..

Feb 7, 2019 6:01 AM in response to AtherShahzad

Yes, the screen display works properly now with the setting above.


HOWEVER, the Wi-Fi still shuts off after 20 minutes. This is an issue when running a web page that refreshes with new data. Is there a setting to fix this? Wi-Fi stays on all the time if Guided Access is OFF. But 20 minutes after I turn ON Guided Access, Wi-Fi shuts off if no interaction with the device.


Did anyone run into this issue related to Guided Access?

Oct 3, 2018 11:24 AM in response to raina_b22

I'm having the same trouble as nrathbun. I have an app I run in Guided Access in a public space and I want to keep the screen from sleeping. I checked all the settings for Display & Brightness, adjusted settings in Screen Time, even turning it on and off with the same result. I also tested on a different model of iPad running iOS 12. After checking this forum I reinstalled the operating system as per becky_s22's suggestion and still have the same result, the screen sleeps after 10-15 minutes but does not lock the iPad as a home button press wakes the screen and I'm still in the app in guided access mode. This appears to be an issue with iOS 12 as I have other iPads running iOS 11 in guided access with no problems. Any information/suggestions would be appreciated.


Thanks.

Oct 3, 2018 8:09 AM in response to nrathbun

Greetings, nrathbun.


I see that you've set up your company's iPad devices using Guided Access. The problem is, after updating them to iOS 12, the lock screen had been engaged after you left them on overnight, and you'd like for this to stop. I'm happy to help.


Adjust the brightness on your iPhone, iPad, or iPod touch -- Go to Settings > Display & Brightness > Auto-lock, and set that to "Never".


Take care!

Oct 3, 2018 8:54 AM in response to nrathbun

Thanks for getting back to us, nrathbun. It's appreciated. I'd like for you to select one of the iPad devices to reinstall the operating system.


How to back up your iPhone, iPad, and iPod touch -- Please be sure to have a fresh backup to keep your personal information safe.


If you can't update or restore your iPhone, iPad, or iPod touch -- Even though the title of the article isn't specific to your issue, the section titled "Put your device in recovery mode and set it up again" will walk you through all the steps to reinstall the iOS software on your device. Test the issue once again.


Let me know how that goes, and cheers!

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Guided Access disable screen sleep

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