Guided Access disable screen sleep

Hi everyone,

we are Social Events and we had this problem too, we fix it simply by playing a video out of frame without sound;

This code is available only if you are on iOS 12 or more.

if#available(iOS12, *)

On the player we added this property :

player.preventsDisplaySleepDuringVideoPlayback = true

I launch this video every 10 minutes and release it ...until it is needed to play it again.

It is not a very good fix, but it works....I hope it will help you too !

Same here using guided access, All the settings correct to sleep never. Have restored and started again and still same issue. Our main problem is one of our casings doesn't have access to the home button so we have to take it out of its casing each time to wake it up!!!!!!

Single-app mode isn't an option for my company, or for many of the folks on this thread I imagine. Our software vendor (Lightspeed) doesn't provide a reliable app and instead advises Guided Access.

So I will just keep calling and bumping this thread until Apple corrects their mistake. 👿

I just updated to the newest release 12.1 today (10/30/2018) and the Guided Access sleep issue has still not been resolved.

This is very frustrating for those of use who rely on our devices to stay awake in Guided Access. This thread started on October 2, well before the newest version release. Why was it not addressed?

Having this same issue with a company IPAD, started with IOS 12 , today i installed 12.1 and it is doing this same thing, i called into apple support and got zero answers as to why, glad I found this thread, this Bug apple hasent fixed is costing us money.

Same here. I use it as a catalog kiosk in a library children's department. We can't see the Ipad from our desk, so its very important that guided access is on so they aren't switching to a different application! However, since it is going dark, the kids aren't using it because they assume it is off or not working. It was working great in iOS 11, but the new updates for iOS 12 are not working.. I even restored factory settings and reset the whole thing up and it doesn't work. Very frustrating!

Hopefully Apple fixes this soon!

Same here.

iOS 12.1 released October 30 2018 did NOT fix.

I have filed a RADAR 45702917 with Apple.

iOS 12.x has prevented all of our 20+ high-profile wall-mounted Teem-based iPad mini conference room kiosks from working. They go to sleep and employees can't book conference rooms because screen is black (looks powered-off to the naked eye) and our wall mounts/enclosures prevent the Home button blocked from being accessed. IT staff have to wake the devices up with a paper clip or other tool.

I had a same problem too. We just purchase 5 ipads for the display room. But all the screen went to sleep in 10 mins. And now we can not really use them . Will need apple to get it fix asap. Cant sure where to report this bugs.

Same here. I lodged a bug report and it got marked as a duplicate. I used one of my code level technical support requests with an Apple engineer asking for a solution or a temporary workaround. They responded saying there's nothing that can be done and refunded the support ticket

Yeah, Apple's lack of concern for small & mid-size business customers makes it really clear to me why Windows still dominates the enterprise 😟

Since it appears no fix is in the works for this, our business is planning to transition to LCD screens connected to the register workstation. Certainly wasn't money that I was intending to spend but they'll be cheaper and more reliable than iPads.

Hello - I too am having this issue. I see there are a lot of folks who have raised this issue already. Is there anything else we can do to escalate this?

I am using several iPads with Guided Access in a commercial setting and it's causing confusion with my customers when it goes to sleep

Me too. Son uses it has a communication device and we have to keep it in guided access or he'll change the language and mess up all the settings. Updated to the new iOS last night because I needed to Airdrop something and it would not let me otherwise. I should have looked to see if there were any issues before I did, because he throws a fit when the screen times out -- he uses it as his voice and when the screen goes black, he thinks the iPad died and then he can't communicate.

I feel sorry for all the business users who are having this Guided Access issue. It’s costing them money. It is only costing me irritation at the moment. I only have a couple personal iPads that I prefer to use Guided Access to keep the iPad running on the same app and to keep the screen active at all times at home so no one (teenagers and guests) can change how I want the iPad to function. Currently I keep them set for use as family calendar and home entertainment a/v source controller. It was working perfectly before upgrading to latest iOS 12.1 just a couple days ago. I hope they fix this issue soon.

I found a workaround on this issue.

1- Make the devices supervised

2- Install a Meraki (MDM) profile on it

3- Activate single app mode

This will make sure the devices only can use one app. The only issue with this set-up is that the screen won't dim anymore

I hope this works for you.

I would also like to add that this is the worst. Our company spent the last few months developing a kiosk app specifically for the iPad, and this broken kiosk situation is a serious problem for us and for our customers. I hope Apple gets it together soon.