Guided Access disable screen sleep

Same here.

iOS 12.1 released October 30 2018 did NOT fix.

I have filed a RADAR 45702917 with Apple.

iOS 12.x has prevented all of our 20+ high-profile wall-mounted Teem-based iPad mini conference room kiosks from working. They go to sleep and employees can't book conference rooms because screen is black (looks powered-off to the naked eye) and our wall mounts/enclosures prevent the Home button blocked from being accessed. IT staff have to wake the devices up with a paper clip or other tool.

Found this after a little more research and it works!

It even worked on an iPhone 5s that I use as a Sonos controller.

Check out this link:

https://docs.kioskproapp.com/article/899-ios-12-with-guided-access-causing-kiosk-pro-to-sleep

I have the same problem with my kiosks. Starten with iOS 12 and continues with iOS 12.0.1. Auto-lock set to ”never” does not work in guided access mode.

Just called tech support and they do have an open bug ticket for this issue. Just have to wait for the fix release.

We're suffering the same problem on our 4 iOS 12 stationary devices that we've upgraded. Using Zoom and Teem, seeing these effects on iPads with either app on it, so we know it's not the individual apps but something from iOS 12 that's causing it.

Can confirm this is also the case. Display remains on (it has at least all morning with our testing) if Guided Access is turned off. Although that kind of defeats the purpose because we want to lock that app into place. Our Apple SE is also taking a look at it.

One other thing I noticed when Guided Access was on and the screen fell asleep, I woke it back up and saw the Home screen where the app that I wanted locked into place was getting Cleaned. May be related.

One solution that I have heard is to revert back to iOS 11.3, but that would be quite time consuming with the number of devices you have.

We figured out a 'fix' for our app - see here -> https://flowkiosk.com/guided-access-bug-in-ios-12-fixed/ - I'm sure there is a way to fix your current software.

Thanks and good luck!

Same problem here, Since the IOS 12 update my iPads used for business purposes set in Guided Acces fall out in sleep mode after certain time. When not set in Guided Acces iPad stays on unlimited. Tested with app that I use for business, but also with Apple native app like mail. Problem seems really to be in Guided Acces in combination with IOS 12.

APPLE PLEASE FIX THIS BUG ASAP!!!

Turning off Guided Access does bandaid the issue.

You are mistaken the "Never" is set but it still will sleep the screen if it is on Guided access mode

Same boat, here too.

We got a number of Ipads as part of parking machines, to charge for cars, boats, and mobile homes.

The screens are now turning black after a little while, which makes people believe that the system is down, resulting in substantial financial losses.

We are now considering reverting to the use of small Window-based Pc's again.

PS. We have 243 parking machines in operation, and another 200+ on order, so this is not good for Apple.

I really hope a fix is in place within 1-2 weeks. Anything else would mean a final goodbye to the i-world.

TC

Norway

Hello,

Just wondering if the most recent update to iOS 12 addressed this issue. I haven't tested it yet, but was hoping someone else might have. I continue to have these problems as well, and it is causing a lot of frustration. What's the use of having a device for kiosk use, if it keeps going to sleep

I'm having the same issue. We have several iPads locked down with Guided Access in a museum setting so visitors don't mess around with them. They are now going dim. I've tried removing the access code, and turning off screen time. We have to have guided access to keep the display on the correct application, otherwise visitors play around and get back to the home screen.

Same here using guided access, All the settings correct to sleep never. Have restored and started again and still same issue. Our main problem is one of our casings doesn't have access to the home button so we have to take it out of its casing each time to wake it up!!!!!!