Guided Access disable screen sleep

I just updated to the newest release 12.1 today (10/30/2018) and the Guided Access sleep issue has still not been resolved.

This is very frustrating for those of use who rely on our devices to stay awake in Guided Access. This thread started on October 2, well before the newest version release. Why was it not addressed?

Having this same issue with a company IPAD, started with IOS 12 , today i installed 12.1 and it is doing this same thing, i called into apple support and got zero answers as to why, glad I found this thread, this Bug apple hasent fixed is costing us money.

Same here. I use it as a catalog kiosk in a library children's department. We can't see the Ipad from our desk, so its very important that guided access is on so they aren't switching to a different application! However, since it is going dark, the kids aren't using it because they assume it is off or not working. It was working great in iOS 11, but the new updates for iOS 12 are not working.. I even restored factory settings and reset the whole thing up and it doesn't work. Very frustrating!

Hopefully Apple fixes this soon!

I had a same problem too. We just purchase 5 ipads for the display room. But all the screen went to sleep in 10 mins. And now we can not really use them . Will need apple to get it fix asap. Cant sure where to report this bugs.

Yeah, Apple's lack of concern for small & mid-size business customers makes it really clear to me why Windows still dominates the enterprise 😟

Since it appears no fix is in the works for this, our business is planning to transition to LCD screens connected to the register workstation. Certainly wasn't money that I was intending to spend but they'll be cheaper and more reliable than iPads.

Hello - I too am having this issue. I see there are a lot of folks who have raised this issue already. Is there anything else we can do to escalate this?

I am using several iPads with Guided Access in a commercial setting and it's causing confusion with my customers when it goes to sleep

Me too. Son uses it has a communication device and we have to keep it in guided access or he'll change the language and mess up all the settings. Updated to the new iOS last night because I needed to Airdrop something and it would not let me otherwise. I should have looked to see if there were any issues before I did, because he throws a fit when the screen times out -- he uses it as his voice and when the screen goes black, he thinks the iPad died and then he can't communicate.

I feel sorry for all the business users who are having this Guided Access issue. It’s costing them money. It is only costing me irritation at the moment. I only have a couple personal iPads that I prefer to use Guided Access to keep the iPad running on the same app and to keep the screen active at all times at home so no one (teenagers and guests) can change how I want the iPad to function. Currently I keep them set for use as family calendar and home entertainment a/v source controller. It was working perfectly before upgrading to latest iOS 12.1 just a couple days ago. I hope they fix this issue soon.

I would also like to add that this is the worst. Our company spent the last few months developing a kiosk app specifically for the iPad, and this broken kiosk situation is a serious problem for us and for our customers. I hope Apple gets it together soon.

Non-verbal child not able to communicate because of this!

My daughter uses an iPad to communicate. Someone accidentally installed this new iOS, she now looses her ability to talk. This is ridiculous. I have been trying to figure out how to work around this because she can’t push the home button to wake it up. If she doesn’t have something to say to keep the blinking thing awake (who always has something to say consistently timed like this?!?) then if one of us doesn’t realize she hasn’t expressed herself in x # of minutes, then she cannot access her ability to communicate!!!

Really Apple!?! Who thought this through. You know the volume of individuals with disabilities who use your devices. Release a fix!!!

Did this ever get fixed? i have the same problem Apple support said they are working on fixing it but 2 updates later no fix. does anyone here or at apple have an answer. I use Ipads for staff to clock in and the home button is not accessible they are in guided access and in a security cage. Apple please fix this or let us downgrade to 11 it still work on that IOS..

Yes, the screen display works properly now with the setting above.

HOWEVER, the Wi-Fi still shuts off after 20 minutes. This is an issue when running a web page that refreshes with new data. Is there a setting to fix this? Wi-Fi stays on all the time if Guided Access is OFF. But 20 minutes after I turn ON Guided Access, Wi-Fi shuts off if no interaction with the device.

Did anyone run into this issue related to Guided Access?

Have you checked out the iPad as a kiosk app called "Kiosks" that enables any website to serve as a kiosk as well as enable swipe directly to the website form fields? check it it out:

https://spartakioskpro.com/apps/kiosks

Also checkout the platform:

https://spartakioskpro.com

I'm glad to see I'm not the only one in this boat.

Following for details.

Thanks.

Running 12.0.1 here, still an issue. And of course 11.4.1 isn't being signed anymore, so I can't even rollback...