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Question: Guided Access disable screen sleep

We have 9 ipads that we use on our production floor, we keep them in guided access because lets face it, we don't want them messing around instead of working. Mid last week, I took them down because we were doing inventory and I updated all of them to IOS 12, and when I came in yesterday morning, I noticed that the screens were turned off. Guided Access should not put the screens to sleep, but they are. Is there a way to prevent the screens from going to sleep?

iOS 12

Posted on Oct 2, 2018 7:42 AM


Nov 28, 2018 11:43 PM in response to nrathbun In response to nrathbun

I found a workaround on this issue.

1- Make the devices supervised

2- Install a Meraki (MDM) profile on it

3- Activate single app mode

This will make sure the devices only can use one app. The only issue with this set-up is that the screen won't dim anymore

I hope this works for you.

Nov 28, 2018 11:43 PM

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Dec 3, 2018 1:24 PM in response to nrathbun In response to nrathbun

I would also like to add that this is the worst. Our company spent the last few months developing a kiosk app specifically for the iPad, and this broken kiosk situation is a serious problem for us and for our customers. I hope Apple gets it together soon.

Dec 3, 2018 1:24 PM

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Dec 3, 2018 5:31 PM in response to cosmicunicorn2 In response to cosmicunicorn2

Wohoo is referring to using the Apple Configurator app, or the Device Enrollment Program, to enabled "Supervised" mode on the iMacs. His suggested step 2 & 3 is to use Meraki MDM (a paid MDM platform) to manage the devices and lock them into "Single app mode".

While this may work for some, Meraki is not cheap and "Single app mode" has limitations. Specifically, you can lock the device into only running Safari, but you can't pass any settings to Safari or even enable full-screen mode w/o address bar. In my case, the app I need to run is Safari but the only way to make it run full-screen is to use Guided Access.

If the app you need to run is a standalone app and not browser-based, Meraki *is* a viable solution.

Dec 3, 2018 5:31 PM

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Dec 3, 2018 5:37 PM in response to nrathbun In response to nrathbun

So I'm also negatively impacted by this but I've got some potential good news...

Through my research, it looks like it *might* be fixed in version 12.1.1.

I'm pulling this information from this post I found:

https://docs.kioskproapp.com/article/899-ios-12-with-guided-access-causing-kiosk -pro-to-sleep


"In the latest developer beta of iOS 12.1.1, Apple has added a new setting under Guided Access called Mirror Display Auto-Lock. "When it is turned on, Guided Access will obey the Auto-Lock setting in Display & Brightness. When off, Guided Access will turn off the screen after 20 minutes of inactivity." In testing, this does appear to address the issue, allowing the screen to remain on indefinitely. "

Now the debate on whether or not to install the beta version vs. waiting begins...

Dec 3, 2018 5:37 PM

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Dec 3, 2018 7:42 PM in response to nrathbun In response to nrathbun

Non-verbal child not able to communicate because of this!

My daughter uses an iPad to communicate. Someone accidentally installed this new iOS, she now looses her ability to talk. This is ridiculous. I have been trying to figure out how to work around this because she can’t push the home button to wake it up. If she doesn’t have something to say to keep the blinking thing awake (who always has something to say consistently timed like this?!?) then if one of us doesn’t realize she hasn’t expressed herself in x # of minutes, then she cannot access her ability to communicate!!!

Really Apple!?! Who thought this through. You know the volume of individuals with disabilities who use your devices. Release a fix!!!

Dec 3, 2018 7:42 PM

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Dec 10, 2018 5:34 PM in response to nrathbun In response to nrathbun

I can definitely confirm that with the new iOS 12.1.1, under guided access mode the iPads will mirror the setting and NOT go to sleep. Tested this with our two iPads used in meeting rooms over the weekend and they were up and running.

Dec 10, 2018 5:34 PM

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Question: Guided Access disable screen sleep