Guided Access disable screen sleep

Wohoo is referring to using the Apple Configurator app, or the Device Enrollment Program, to enabled "Supervised" mode on the iMacs. His suggested step 2 & 3 is to use Meraki MDM (a paid MDM platform) to manage the devices and lock them into "Single app mode".

While this may work for some, Meraki is not cheap and "Single app mode" has limitations. Specifically, you can lock the device into only running Safari, but you can't pass any settings to Safari or even enable full-screen mode w/o address bar. In my case, the app I need to run is Safari but the only way to make it run full-screen is to use Guided Access.

If the app you need to run is a standalone app and not browser-based, Meraki *is* a viable solution.

So I'm also negatively impacted by this but I've got some potential good news...

Through my research, it looks like it *might* be fixed in version 12.1.1.

I'm pulling this information from this post I found:

https://docs.kioskproapp.com/article/899-ios-12-with-guided-access-causing-kiosk -pro-to-sleep

Specifically:

"In the latest developer beta of iOS 12.1.1, Apple has added a new setting under Guided Access called Mirror Display Auto-Lock. "When it is turned on, Guided Access will obey the Auto-Lock setting in Display & Brightness. When off, Guided Access will turn off the screen after 20 minutes of inactivity." In testing, this does appear to address the issue, allowing the screen to remain on indefinitely. "

Now the debate on whether or not to install the beta version vs. waiting begins...

Non-verbal child not able to communicate because of this!

My daughter uses an iPad to communicate. Someone accidentally installed this new iOS, she now looses her ability to talk. This is ridiculous. I have been trying to figure out how to work around this because she can’t push the home button to wake it up. If she doesn’t have something to say to keep the blinking thing awake (who always has something to say consistently timed like this?!?) then if one of us doesn’t realize she hasn’t expressed herself in x # of minutes, then she cannot access her ability to communicate!!!

Really Apple!?! Who thought this through. You know the volume of individuals with disabilities who use your devices. Release a fix!!!

I can definitely confirm that with the new iOS 12.1.1, under guided access mode the iPads will mirror the setting and NOT go to sleep. Tested this with our two iPads used in meeting rooms over the weekend and they were up and running.

Found this after a little more research and it works!

It even worked on an iPhone 5s that I use as a Sonos controller.

Check out this link:

https://docs.kioskproapp.com/article/899-ios-12-with-guided-access-causing-kiosk-pro-to-sleep

We use this at our library for the same purpose.

We want a dedicated library catalog with no distractions for our library users. For a few years now, locking the Safari browser to just the library catalog website and then using Guided Access to lock the iPad to just the Safari browser was meeting our needs.

I faced this problem too, and fixed.

Step 1. Got to Setting -> Display & Brightness

Step 2. Click on Auto Lock and Select NEVER

Step 3. Got to Setting -> General -> Accessibility -> Guided Access

Step 4. Turn ON Accessibility Shortcut. (This will Mirror your Display Setting in Guided Mode)

Now Start the Guided Mode and your Screen will not be Off.

I'm glad to see I'm not the only one in this boat.

Following for details.

Thanks.

Running 12.0.1 here, still an issue. And of course 11.4.1 isn't being signed anymore, so I can't even rollback...

I have the same problem with my kiosks. Starten with iOS 12 and continues with iOS 12.0.1. Auto-lock set to ”never” does not work in guided access mode.

Same here. I did notice this only happens when guided access is turned on. When disabled, the screen stays on as intended. Of course, we need it enabled so Teem is the only app on the screen.

Just called tech support and they do have an open bug ticket for this issue. Just have to wait for the fix release.

Ditto here, we've got 60+ iPads deployed w/ sales terminals and this is causing headaches. Could even get fined by the Weights & Measures bureau if they come in and all the screens are dark 😟

The answer for me was to disable the Screen Time application under settings. It all now works correctly!

@it3.5 - That fix did not resolve my issue.

Still unresolved.