Mac Mini loses connection to Synology NAS

I have a Mac mini (Mid 2011) running High Sierra 10.13.6 and a Synologyy DS1515+ NAS (current DSM).

Recently, the Mini loses connection to the NAS. I have to go to Finder and manually connect (like I do when I restart my Mini) to the NAS. This happens consistently although the time it takes to happen varies. When this happens, Time Machine cannot run and Plex errors out.

I can still log into the NAS by typing the IP address into the address bar so it seems the NAS is still on the network and connectable.

Is there some way to find out why this is happening?


Posted on Oct 2, 2018 9:01 AM

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3 replies

Oct 2, 2018 1:48 PM in response to king2756

One reason for this happening may be dependent on the fact that Apple has introduced additional security for network connections with the newer versions of macOS.


Did you configure your Synology NAS to share its drives with your mini using SMB or AFP, or both? For SMB, did you configure it for DSM > File Services > SMB/AFP/NFS > SMB > Advanced Settings > Maximum SMB protocol: SMB3 & Minimum SMB protocol: SMB2? The SMB range should be listed as: SMB2, SMB2 and Large MTU, SMB3


For Time Machine, in addition to SMB, you will want to enable AFP and Bonjour for both protocols.

Oct 3, 2018 6:46 AM in response to Tesserax

The NAS is configured for SMB and AFP. I had to reset the Minimum SMB protocol and I enabled Bonjour for SMB and AFP.


This seemed to help a lot. The loss of connection are happening far less frequently but are still happening.


Could it be the way I'm connecting to the server in Finder? I think I just pointed Finder to the IP address without specifying a protocol. I knew nothing about protocols when I first set up the NAS. I think I had been specifying that Finder connect via AFP; I've reconnected via SMB and I'll see what happens.


Also, now, when the disconnects happen, I get a popup that tells me the server connection for certain volumes on the NAS has been lost and I get the option to Ignore or Disconnect or Disconnect All.


Thanks for the help.

Oct 3, 2018 2:47 PM in response to king2756

Could it be the way I'm connecting to the server in Finder? I think I just pointed Finder to the IP address without specifying a protocol. I knew nothing about protocols when I first set up the NAS.

Now you know that your NAS supports three different file sharing protocols: SMB, AFP, & NFS. AFP (Apple File Sharing Protocol) is something that Apple is abandoning and have moved to using SMB by default ... expect for Time Machine (TM) backups to a Time Capsule (TC) which still requires AFP. The TC also only support SMB v1 ... an outdated and insecure protocol. Since you are using your NAS for TM, AFP is (in my opinion) is only there as a backup for SMB. I've done data captures during TM backups to my Synology NAS and only SMB is being used.


In my case, I do not actually configure my Mac to mount the NAS at bootup. Instead, I let TM mount it "automatically" whenever it runs a backup. However, if you want to use your NAS as a file server (which makes total sense), you could create an AppleScript to mount any or all of its volumes, and then, include this script as part of your login items.


An example script follows:

Where, the NAS is called: DS916, and the share volume is called: Data. The share user name is: Administrator, and password is: mysimplepassword

try


mount volume "smb://DS916.local/Data" as user name "Administrator" with password "mysimplepassword"

end try

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Mac Mini loses connection to Synology NAS

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