Mac Os Mojave freezes
Since updating to OS Mojave's my Apple mac keeps on freezing 😠. Is there any way to stop this?
MacBook Pro (Retina, 13-inch, Mid 2014), Mojave
Since updating to OS Mojave's my Apple mac keeps on freezing 😠. Is there any way to stop this?
MacBook Pro (Retina, 13-inch, Mid 2014), Mojave
Alas. So much for the easy solution.
This list (https://www.macworld.co.uk/feature/mac-software/apps-work-macos-mojave-3678735/) might point you to some trouble spots among the big software contenders, but it's worth noting I have a pretty good spread of many of the apps listed there (CS5, Word 2011, etc), and none of them crash or burn, nor do they contribute to any slowdowns on my Air. The trouble I was having on my Mini appears to have been due entirely to a failing HD.
That is the next thing to check, by the way. Run Disk Utility on your drives and see if any of them report problems in the SMART status (bottom left of the table of info here):
If it says anything other than "Verified", you'll need to replace the drive soon.
In addition to that, run over your Mac with a fine-tooth comb. If there's any third-party stuff loading in your system menu, or anything loading under "Login Items" with your user account, make sure it's up to date. Also, older software that was not cleanly uninstalled might have left something behind that's interfering with your system now — though tracking that down might be extraordinarily difficult.
Some third-party apps require you to disable SIP (system integrity protection) to install and run. If you don't remember ever booting to recovery and entering this command in the Terminal:
csrutil disable
…then you probably don't have any such software on your machine. Nevertheless, try loading Terminal (you don't have to reboot to do this) and enter this command:
csrutil status
If you see anything other than "System Integrity Protection status: enabled.", you'll need to boot to recovery, select Terminal from the Utilities menu, and enter this command:
csrutil enable
…Followed by a reboot. You can only enable or disable SIP from recovery. You can't do it from safe boot or even via sudo.
Among other things, SIP keeps permissions on files and folders what they ought to be. If those permissions get munged, some programs (and possibly macOS itself) might have trouble functioning.
Do you have a third-party peripheral, such as a keyboard, mouse, printer, scanner, or some other hardware element? Confirm its drivers are up to date.
If you have Flash, make sure it's the most recent version. (Check it via the Flash Player item in System Preferences; if it's not there, you probably don't have Flash.) I got a system dialog today telling me the Flash updater daemon was 32-bit, not 64-bit, and so I needed to run an update (the default is for it to auto-update, but I turned that off years ago). Apps that have daemon programs like that, running in the background periodically, are likely suspects in quietly causing trouble in a largely-untraceable way.
Also, take a look at Font Book and see if there are any fonts listed that appear to be damaged or poorly coded. Problematic ones should show the yellow caution triangle next to them in the fonts list. Consider turning those off, or removing them, if there are any.
I've seen problems like software-extension incompatibility before, and it always results in unpredictable system performance somewhere. The trick always is finding out which program is the source of the problem. You've probably seen EtreCheck referenced in other posts in this forum. It might be worth running a report on your machine, seeing if there's anything noted in it, and removing the problematic software, if any.
i have a tm backup that will not help me much .... i have a word document i was editing today, that i can no longer access
Was it on the TM hard drive?
OMG This fixed it! THANK YOU!
im overwhelmed with all the detail in your answer ... lol
care to tell us what you did to resolve ?
i was not interested in specific replies, just talking to the points of the posters.
ive since given up trying to resolve my problem and instead live with it.
Since it's not happening to every one I suspect it's more a local issue, i.e just MacBook Pros of a certain date of manufacturer, or something like that. I've had no such issue with any of my iMacs or MacBook Air.
To rule out software causes download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
I posted this already to another similar thread, here’s my solution...
I had the exact same behaviour with my Mac Pro. I have 4 drives in there: 1 boot SSD, 2 1TB Hard Drives in RAID mirror for my data and 1 1TB HD with Bootcamp. I also have Time Machine set up to backup the SSD and the RAID volumes.
I dragged all of the drives to Spotlight’s privacy section to cut off indexing. Turned off Time Machine and the whole nightmare stopped.
I erased my Time Capsule drive and started Time Machine again. Waited for it to finish the first backup (it was like 2 days).
Still no hangs.
I then one-by-one dragged the drives out of privacy to allow indexing.
I waited for one to finish before allowing the next.
Everything seems fine now. Spotlight is fine, Time Machine is fine and haven’t had a single hang or slowdown for a week now.
Hope this helps!
Cheers,
Andreaux
Thank you very much Allan. My iMac runs terribly slow and most times I open an app it freezes and does not respond. I have to click and force quit each application multiple times throughout the day. Here is the report. Any information is appreciated. Thanks Allan...
EtreCheck version: 5.0.8 (5A019)
Report generated: 2018-11-21 09:17:01
Download EtreCheck from https://etrecheck.com
Runtime: 7:12
Performance: Below Average
Problem: Apps are crashing
Description:
Apps are freezing and crashing very frequently. A much slower machine after I upgraded iOS to Mojave. Always have to Force Quit applications as they never respond.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps hanging - There have been numerous app hangs.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, Late 2013)
iMac Model: iMac14,1
1 2.7 GHz Intel Core i5 (i5-4570R) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Video Information:
Intel Iris Pro - VRAM: 1536 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 1000.00 GB
disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 206.69 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 43 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 513 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 1000.00 GB (787.18 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] (Shared - 5.37 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet
Interface en1: AirPort
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN 2
Interface bridge0: Thunderbolt Bridge
Interface bridge0: Thunderbolt Bridge 2
iCloud Quota: 111.61 GB available
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: Less than an hour
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
32-bit Applications:
4 32-bit apps
System Launch Agents:
| [Not Loaded] | 17 Apple tasks |
| [Loaded] | 162 Apple tasks |
| [Running] | 120 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 186 Apple tasks |
| [Running] | 112 Apple tasks |
| [Other] | 3 Apple tasks |
Launch Agents:
| [Not Loaded] | MSPAnywhereAgent.plist (N-able Technologies Inc. - installed 2016-12-07) |
| [Running] | com.brother.LOGINserver.plist (Apple - installed 2014-11-21) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-11-20) |
| [Running] | MSPAnywhereAgentPL.plist (N-able Technologies Inc. - installed 2016-12-07) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Running] | com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2018-02-21) |
| [Running] | MSPAnywhereServiceConfigurator.plist (N-able Technologies Inc. - installed 2016-12-07) |
Launch Daemons:
| [Running] | MSPAnywhereDaemon.plist (N-able Technologies Inc. - installed 2016-12-07) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-15) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-11-20) |
| [Running] | MSPAnywhereHelper.plist (N-able Technologies Inc. - installed 2016-12-07) |
| [Not Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-24) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-10-10) |
| [Running] | com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2018-02-21) |
User Login Items:
iTunesHelper.app (Apple - installed 2018-11-19)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
Flip4Mac WMV Plugin: 2.4.0.11 (installed 2014-09-23)
FlashPlayer-10.6: 31.0.0.153 (installed 2018-11-20)
QuickTime Plugin: 7.7.3 (installed 2018-11-19)
Flash Player: 31.0.0.153 (installed 2018-11-20)
iPhotoPhotocast: 7.0 (installed 2014-09-23)
o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16)
OfficeLiveBrowserPlugin: 12.3.6 (installed 2014-09-23)
googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)
Silverlight: 4.0.60531.0 (installed 2014-09-23)
JavaAppletPlugin: 15.0.1 (installed 2015-05-11)
3rd Party Preference Panes:
Flash Player (installed 2018-11-15)
Trusteer Endpoint Protection (installed 2018-03-20)
Time Machine:
Time Machine information not available without Full Drive Access.
Performance:
System Load: 1.51 (1 min ago) 1.50 (5 min ago) 1.39 (15 min ago)
Nominal I/O speed: 4.84 MB/s
File system: 60.35 seconds
Write speed: 83 MB/s
Read speed: 77 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 2 % | 4 % | 2 % | 2 % | 1 % |
| User | 3 % | 5 % | 4 % | 3 % | 1 % |
| Idle | 95 % | 91 % | 95 % | 96 % | 98 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| com.apple.WebKit.WebContent (4) | Apple | 7.94 % | |
| kernel_task | Apple | 2.97 % | |
| EtreCheckPro | Etresoft, Inc. | 2.62 % | |
| WindowServer | Apple | 1.84 % | |
| com.apple.WebKit.Networking (2) | Apple | 1.58 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| com.apple.WebKit.WebContent (4) | Apple | 1.06 GB | |
| EtreCheckPro | Etresoft, Inc. | 482 MB | |
| mdworker_shared (23) | Apple | 434 MB | |
| kernel_task | Apple | 316 MB | |
| Apple | 236 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| com.apple.WebKit.Networking | Apple | 78 MB | 169 KB | |
| Apple | 3 MB | 84 KB | ||
| apsd | Apple | 176 KB | 107 KB | |
| mDNSResponder | Apple | 90 KB | 55 KB | |
| rapportd | Apple | 19 KB | 15 KB |
Virtual Memory Information:
| Available RAM | 3.15 GB |
| Free RAM | 21 MB |
| Used RAM | 4.85 GB |
| Cached files | 3.13 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Gatekeeper Configuration Data | 156 | 2018-10-31 |
| Safari | 12.0.1 | 2018-11-02 |
| Security Update 2018-002 | 10.13.6 | 2018-11-08 |
| Numbers | 5.0 | 2018-11-12 |
| Pages | 7.0 | 2018-11-12 |
| Adobe Flash Player | 31.0.0.153 | 2018-11-20 |
| Microsoft AutoUpdate | 4.5.18110402 | 2018-11-20 |
| Microsoft Outlook for Mac | 16.16.18111001 | 2018-11-20 |
| Microsoft PowerPoint for Mac | 16.16.18111001 | 2018-11-20 |
| Microsoft OneNote for Mac | 16.16.18111001 | 2018-11-20 |
| Microsoft Word for Mac | 16.16.18111001 | 2018-11-20 |
| Microsoft Excel for Mac | 16.16.18111001 | 2018-11-20 |
Diagnostics Information (past 7 days):
2018-11-21 09:01:00 Preview.app Hang (4 times)
/Applications/Preview.app
2018-11-20 12:45:39 Mail.app Crash (2 times)
/Applications/Mail.app
objc_msgSend() selector name: retain dyld3 mode |
2018-11-20 11:04:05 Microsoft Word.app Hang (2 times)
/Applications/Microsoft Word.app
2018-11-19 16:24:34 MSP Anywhere Agent.app Crash
/Applications/MSP Anywhere Agent.app
2018-11-19 16:02:13 Image Capture.app Hang (2 times)
/Applications/Image Capture.app
2018-11-19 16:01:51 UNKNOWN PATH Hang (2 times)
UNKNOWN PATH
2018-11-19 12:00:10 com.apple.WebKit.WebContent CPU (2 times)
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
End of report
Hello Everyone,
this may have been posted but if not..I had the same issues..no pin wheeling but machine would freeze during any task. Disabling spotlight made things work. So I then decided to chat with Apple support. They suggested to reset NVRAM AND/OR SMC. so I enabled spotlight did what they suggested and so far (20 minutes in) no freezing. so good luck everyone.
I've turned off Spotlight and I've even reinstalled the Mojave OS. Just moments ago, while I was doing something else my computer froze for five minutes.
I keep suspecting Mail since that's what I'm using most often when it freezes on me. It's always the first one to go and it was open just now during this last freeze.
I would honestly wait for the next software update from Apple. They should get it fixed soon. Also, if your on the public beta, you can report your issue, using Feedback Assistant. Unless it’s to buggy to open that too.
Hello,
I will join discussion as I also have the same issues.
I bought my new Macbook Pro 13" 2018 about two mounths ago and since upgrading to Mojave it started. I have noticed that recently around second half of december is happens more often. But th worse was last few days where I was editing video and pictures a lot. Yesterday for e.g. my Macbook hanged about 4-5 times.
My project in iMovie was already finished and because OS hanged all the clips were "disconnected" from the source - question marks in each clip - (tried all the soultions found on internet but couldnt fix it and had to start project from the beginning. I have lost at least 8h of my work. I am so so so mad about this system!!!
Also my Mac cannot backup now - after few hours of running timemachine it hanges and restart by it self and backup proces need to be lounched from the beginning. I have 200 GB to backup in Timemachine since I have downloaded new videos and pictures from camera - so it need to take aprox. 1-2 days to uploaded to my NAS server via WiFi but it cant because it hangs each time I leave it for few hours!
So so annoying. This is my work laptop and Ity need to earn money. At this moment I spent more time reading forums and trying to fix this sh...
Apple - please release some update fixing It on Mojave!!!
Each time it hangs it asks me to send You a report - I am doing it. Hopefully You can find in those reports some useful information that will help You.
Pawel from Poland
I'm now on day 6 without a problem since I removed Google Drive ... interested to know if anyone else has any success with this possible solution.
Perhaps I had a different problem as I have an Early 2013 MacBook Pro, (absolutely no need for that pointless bar or to empty any more of my bank account into Apple's, besides they make such good quality hardware!), and I've not had any problems with my 2017 iMac, both running Mojave.
Many of the problems seem to be with newer MacBooks.
I've posted about the freezes before but I have more info now and a solution for my issue....
As it turns out, my MacBook Pro freezes EVERY day at precisely 10:45 AM EST. The freeze seems to last until 10:55 then the computer runs perfectly for the rest of the day. I ran an EtreCheck report and discovered the cause by reading the report. I had an outdated version of DejaVu trying to create backups at that time each day.
Diagnostics Information (past 7 days):
2019-01-09 10:45:02 DV Monitor.app Crash (3 times)
/Library/PreferencePanes/DejaVu.prefPane/Contents/Resources/DV Monitor.app
Thanks EtreCheck!
It's interesting because I've never come across something that appears to instantaneously suspend every process for a period and then clears itself and allows everything to continue normally. I know there are a lot of different issues reported, but wonder if in some (most?) cases the issue is compounded because when the freeze occurs most peoples immediate reaction is to try to stop or start stuff, force quit programs etc. I know in my case I tried many different things to get the system unfrozen, and it was only when I decided to sit back and observe what happened if I did nothing that I was able to gradually narrow things down by a process of elimination. It was pure luck that get me to McAfee early in the process because it's one of the programs that was already in Accessibility permissions, and as changing permissions was the activity that initiated the freeze I started with that list. First I McAfee completely, which immediately got rid of the freeze; then I reinstalled it and the freeze recurred. So then I just looked at the Mcfee functions and decided that Automatic Updates and Scheduled Scans were unlikely to be running every time I changed an Accessibility setting, and that if the Firewall was the problem then I'd be pretty much frozen permanently - so first stop was the Real-time scan.
Interestingly I was working through an unrelated issue with a Microsoft tech by phone and with them viewing my desktop, and they needed me to re-install Skype for Business after changing some settings; the re-install required permission to be granted (just by entering admin password, not me needing to open permissions in Security & Privacy) but I just forgot to disable McAfee and the iMac froze. I warned them that it had frozen and we would probably lose the connection and need to re-install, but when it unfroze we sitll had the screen view connection and the installation completed successfully! Weird...
Mac Os Mojave freezes