iPhone XS Max video stuttering

Two phones in two weeks and both same problem. Frame rate issues with: apple tv, netflix, amazon prime, youtube, and now notice it with some games. Never had any problems with any other apple phone I have had or my family members have. My network is running great as well. It is the phone.

Talking with Apple, the service agent said they are unaware of this issue and requested I get a new phone. Well, the day I got my new phone (old phone less than two weeks old) it was doing the same things. All old iPhones never had this issue. My wife and daughter still have the iPhone 8 plus and have never had this issue.

Everyone experiencing this issue: CALL APPLE.

I have contacted them and, if I am not the only one to call them on this issue, I am certainly one of very few to do so. Their internal forums have no mention of this problem. I have gone through a few channels now, have done their "last resort" fix which should have fixed the problem, but it has not. It is going to their engineers now.

The Apple agents I have talked to have been amazing to work with so far, so do not be afraid.

I was having the same issue and then I turned off True Tone in the display settings and it corrected the issue for me. Might be worth trying for you and everyone else having this issue as well. Hopefully Apple fixes this in a future update.

I should say that I have been to apple with this through their customer support. It has been over a month with zero progress although there have been things on my end not contributing in terms of help (illness, holiday, work).

I have been given a case number and assigned an individual that is one step up from their general customer care employees. My issue has also been forwarded to the software engineers as this issue has been through all other means of troubleshooting and is at its "last resort" phase of fixing. According to the apple care senior advisor I have been speaking to, this was the first time this issue has been reported. Their internal forums for known issues, this was non-existent at the time.

In troubleshooting, I have factory reset my phone and set up as new without restoring my back up. I have found that downloading an apple TV movie I have and then watching without wifi or cellular data (video plays directly from phone) that it still has framerate issues. This has also been seen in many games that are offline as well and I have even begun to notice this in some of the interface. Sometimes when swiping to different screens my phone stutters, using the internet, Facebook, and some other apps. However, this last bit of news I just reported to my apple care senior advisor via voicemail within the last few minutes.

I will update when I have more. What I would suggest is that not only is this forum forwarded, but everyone contact apple with their issues as well. Since there has been no mention of this in any of their forums (as of last month) I am under the impression that I am the only one who has reported this issue to apple since they were not aware of this at all.

Same happening with my xs max. Went from the 8 plus to the xs max and noticed stuttering and lagging on all streaming apps and even games on the phone after playing for only 5 minutes. Turning true tone & auto brightness helped for netflix and yt but not games.

I also have frame drops on nearly any video I play on my XS Max. Netflix, Amazon, YouTube all stutter and drop frames. I haven't noticed the problem on iTunes content. Very frustrating.

The whole UI stutters, definitely the low performance cores need optimizing. Also, games aren’t fluid when looking around in FPS.

iOS 12.1.1 does not fix the issue

Apple what are you doing ???

Apparently this is affecting a small number of people.

my phone is working fine, does not have this or any other issues.

If you aren’t happy with the phone, return it.

i have the same iphone xs max 256 silver and it have these issues

Ok. I will link this discussion to apple support on Twitter now. Lets see what they have to say about it.

I’m having the same issue and waiting for a fix. Has anyone checked if iOS 12.1.1 beta 3 fixed the issue or not?

Update: Problem is back so my suggestion did not fix the issue. Really hoping that Apple provides a software update soon.

If you mean True Tone - it doesn’t help at all, no difference

Thank you so much @Knottybulge for the tip. I Disabling auto brightness and it look like that resolve my issue. Hope it will continue like that. Cheers man!