iPhone XS screen prone to scratching ?

Exactly the same problem with my iPhone XS. I have only had mine in safe pockets with nothing else in them and I have this weird smudge like scratch. I was so puzzled as to where it came from. You shouldn’t HAVE to get a screen protector. Using a case already alters the experience of the slimline design. Really annoyed considering the price increase from the other iPhones. I have emailed apple about it. Will wait there response...

Exactly my problem as well. I found this smudge + cracks/scratches that won't go away. Googled "weird scratches iPhone Xs" and found this - that I'm not alone. I can't tell if I'm relieved that it's not my fault or infuriated that Apple sells below par products for an obscene amount of money. I've had my Xs for less than a month, the camera DOES NOT take all that great photos (already had the camera checked once because of the graininess) and it's just a really expensive phone considering what you get. A screen that scratches from pocket wearing and costs a fortune to replace. Ugh. I was kinda happy to upgrade from my iPhone 7 that worked like a charm (sadly stolen) but now I feel super disappointed. And poor.

Glad I’m not the only one! I’ve been an iPhone user since the original one came out. Never used a screen protector, always kept my phone in my pocket alone without anything else in it (keys, coins, etc). For some reason, the XS is the only phone screen that looks abysmal after a couple of months of use. It looks like I’ve been purposely scrubbing sand and into it. You’d think this wouldn’t happen at this price point. Would be nice if they switched to sapphire like the stainless steel Apple Watch.

Hi

My iphone XS has been in a case since I bought it 3 months ago I took it out of the case last night to find 3 scratches on the back. Sorry if I make typos as I am using my macbook pro which has sticky key and is being called in because of this problem. So at the moment I have spent $5,000 on dud Apple products. I have always had apple products and have loved them and haven't minded spending more money for them but I don't know if I can anymore :(((

The apple that could be good

Well first of all, yes, it does scratch easily, that is because of them testing out the new ELD screen that they are new. Once they get improved ones, i was informed that you can go back to the store to get the newer screen so it won't scratch as easily. But i have no problems with my iPhone XS so i think it is pretty prone to scratching.

I acquired a new XS Max this week, and one of the first questions asked in the Apple Store was whether I wanted a screen protector. Glass or plastic? I know my working environment makes scratching a risk so a tempered glass (Belkin) protector was added to my order and fitted as soon as the phone came out of the box. My previous 6S+ also had a similar protector from about 2 days old, and replaced with an identical one after 18 months because of wear and tear.

My daughter and I both have 2-month old XSs with micro scratches. We treat them carefully, mine is almost entirely in and out of soft pockets, no idea where the scratches came from. I upgraded from a 6 which I had for 4 years with pristine screen when I traded it in

Same as reported by others, never ever had screen protectors on my old iPhones and have never had problem with scratches. Only 2 months with iPhone XS and some rather very apparent scratches with phone only seating on my work/home desk or my pocket very very disappointed with the screen quality.

Apple should recognize the deffect and proceed to change the screen of affected people. This version has definetely not the strongest screen ever!

Just been in to Apple store at the Trafford centre as online chat advised me to and made an appointment for me. A 60 mile round trip. Was seen 10 mins late to then be told ‘why didn’t you use a screen protector? This is not an Apple issue’!!!

explained I’ve had iPhones for 9 years. Never had anything like this. Just got a shrug and a ‘do you want to buy a screen protector?’. Not happy at all.

I am glad to see I am not the only one with this issue. Hope to see some resolution to this at some point. I understand the concept of making the glass softer to prevent shatters, but seems to have gone way to far in the wrong direction.

I'm not aware of any change to make it softer, do you have a link to an Apple press release regarding this.

Since the iPhone 3G there have been posts here about how the new glass is not as good as the old glass and they got scratched through no fault of the user.

My XS Max is less than 2 weeks old and I was really surprised--shocked--to see several scratches on the screen this morning. Being a paranoid I've been handling it very carefully but now this...really really disappointing.

Exact same problem. Dumped a HUGE amount of money 3 weeks ago to have the latest model and now it has several LONG scratches on it. Previous iPhone I had for 5 years and not a single scratch. Wish I had just purchased a 7+. Had apple made the issue known and I hadn't relied on my decade of previous experience with the product as an indicator I would have HAPPILY paid for a screen protector during purchase. #screengate

dear Apple: as your loyal customer for more than 10 years and having had 7 handsets, this new XS screen is really disappointing. I didnt spend $1700 on a phone to put it in a case and have a screen protector...or to be careful every time I use it. You should make products that ppl want to use and can use. i would rather buy a cheap smartphone to beat up than to be a slave to this product. Maybe someone from management can read this and wake up to why your stock is underperforming, customers are switching, and your shipments are below target. And if you care about the empire built by your visionary leader Mr. Jobs, you’d stop embarrassing him and eroding your brand equity... please be proactive and offer to replace all your XS buyer’s screens. In the age of social media, it’s only a matter of time that someone blows this up in the media and cause another blow to your share price.

There has been letters like yours about the screen on every iPhone ever released, including the ones you say you previously owned

This is a user-to-user technical support site. No one from Apple Management will read this.