iPhone XS screen prone to scratching ?

Just been in to Apple store at the Trafford centre as online chat advised me to and made an appointment for me. A 60 mile round trip. Was seen 10 mins late to then be told ‘why didn’t you use a screen protector? This is not an Apple issue’!!!

explained I’ve had iPhones for 9 years. Never had anything like this. Just got a shrug and a ‘do you want to buy a screen protector?’. Not happy at all.

I am glad to see I am not the only one with this issue. Hope to see some resolution to this at some point. I understand the concept of making the glass softer to prevent shatters, but seems to have gone way to far in the wrong direction.

I'm not aware of any change to make it softer, do you have a link to an Apple press release regarding this.

Since the iPhone 3G there have been posts here about how the new glass is not as good as the old glass and they got scratched through no fault of the user.

I have actually had the opposite experience. My X scratched on the screen immediately. I got a replacement X because FACEID broke and that screen scratched right away too. I've had the XS Max for 2 weeks not one scratch on it. Both phones had totallee case on them with nothing on screen. No difference in how I handled the devices.

i just got mine yesterday and I don’t even know how it get scratch on the screen. I didn’t even removed the plastic until I get case. I always put my cp on my pocket and my apple 6&7 never get scratch on it. So disappointed. You can’t even get replace and you have to pay $100 something to replace it.

That doesn't actually prove anything since you have a very low sample size. You could have just read the terms of use that you agreed to when you joined here to find out that Apple doesn't read this site.

You can always go to Apple and ask them about your theory.

I bought a new iPhone XR last Saturday, just five days ago, and being $800 I was being extremely cautious of the phone but somehow a deep scratch appeared last night. The phone is stored in a pocket by itself and I place it on smooth surfaces when not in use. I don't seem to be the only one with issues only days or weeks into owning the phone. My SE, which I've owned for three years has NO scratches. I am definitely calling Apple today...

That's not the point being made. The point is that the quality of the screen on previous phones has been vastly superior and therefore not purchased a protector. I have sold 3 in the past (after 2 years use each), no protector used and as good as new. Therefore I didn't think I'd use one this time and it scratches like a CD. Too late for a protector now.

THIS. I had an iPhone 6 for 2 years and it has less scratches on the screen compared to my XS.

Same issue here. I upgraded from an iPhone 6S a month ago... phone is always in my front pocket and already full of scratches. My 6S had only 1 scratch in similar conditions after 2.5 years!

I have also only just got my iPhone and has scratches on screen .. not happy😡

had all the Iphone over the years and had this problem!

I've had my phone for THREE DAYS and there are TWO scratches from edge to edge. I haven't even put it in my pocket. Will be the last apple product I ever buy if they don't make it right.

Best comparison I have is that they essentially scratch like a CD

My XS is 10 days old and I have nasty long and deep scratch which I don’t know where it came from. Always taking care of the phone and had iPhones since 3G. This is not cool. For me it’s a deal breaker.

Exactly my problem as well. I found this smudge + cracks/scratches that won't go away. Googled "weird scratches iPhone Xs" and found this - that I'm not alone. I can't tell if I'm relieved that it's not my fault or infuriated that Apple sells below par products for an obscene amount of money. I've had my Xs for less than a month, the camera DOES NOT take all that great photos (already had the camera checked once because of the graininess) and it's just a really expensive phone considering what you get. A screen that scratches from pocket wearing and costs a fortune to replace. Ugh. I was kinda happy to upgrade from my iPhone 7 that worked like a charm (sadly stolen) but now I feel super disappointed. And poor.