iPhone XS screen prone to scratching ?

Best comparison I have is that they essentially scratch like a CD

Exactly my problem as well. I found this smudge + cracks/scratches that won't go away. Googled "weird scratches iPhone Xs" and found this - that I'm not alone. I can't tell if I'm relieved that it's not my fault or infuriated that Apple sells below par products for an obscene amount of money. I've had my Xs for less than a month, the camera DOES NOT take all that great photos (already had the camera checked once because of the graininess) and it's just a really expensive phone considering what you get. A screen that scratches from pocket wearing and costs a fortune to replace. Ugh. I was kinda happy to upgrade from my iPhone 7 that worked like a charm (sadly stolen) but now I feel super disappointed. And poor.

Hi

My iphone XS has been in a case since I bought it 3 months ago I took it out of the case last night to find 3 scratches on the back. Sorry if I make typos as I am using my macbook pro which has sticky key and is being called in because of this problem. So at the moment I have spent $5,000 on dud Apple products. I have always had apple products and have loved them and haven't minded spending more money for them but I don't know if I can anymore :(((

The apple that could be good

My XS Max is less than 2 weeks old and I was really surprised--shocked--to see several scratches on the screen this morning. Being a paranoid I've been handling it very carefully but now this...really really disappointing.

Exact same problem. Dumped a HUGE amount of money 3 weeks ago to have the latest model and now it has several LONG scratches on it. Previous iPhone I had for 5 years and not a single scratch. Wish I had just purchased a 7+. Had apple made the issue known and I hadn't relied on my decade of previous experience with the product as an indicator I would have HAPPILY paid for a screen protector during purchase. #screengate

dear Apple: as your loyal customer for more than 10 years and having had 7 handsets, this new XS screen is really disappointing. I didnt spend $1700 on a phone to put it in a case and have a screen protector...or to be careful every time I use it. You should make products that ppl want to use and can use. i would rather buy a cheap smartphone to beat up than to be a slave to this product. Maybe someone from management can read this and wake up to why your stock is underperforming, customers are switching, and your shipments are below target. And if you care about the empire built by your visionary leader Mr. Jobs, you’d stop embarrassing him and eroding your brand equity... please be proactive and offer to replace all your XS buyer’s screens. In the age of social media, it’s only a matter of time that someone blows this up in the media and cause another blow to your share price.

There has been letters like yours about the screen on every iPhone ever released, including the ones you say you previously owned

This is a user-to-user technical support site. No one from Apple Management will read this.

I have had almost every iPhone since the 3G. I never used screen protectors. I have not had 1 single scratch on any of my phones. I have had my XS for only 5 weeks. I am sitting at my desk, what the heck is that, a scratch! This is crazy, the phone costs way too much vs the other phones. No clue how that would have happened. I am going to set up an apple appointment and they will say wear and tear....................

After buying every single iphone that has come out (multiplied by family members and employees), the XS (and the iWatch4) that I purchased, are likely the last in the Apple lineup.

Shortcuts have likely been taken... I successfully sold all previous phones (as used) due to the spectacular condition they were all in. The iPhone XS on the other hand is filled with scratches within the first 30 days.

An absolute disappointment with such an expensive product.

Will try Samsung products from now on.

I came to the same conclusions. That’s the last iPhone I bought.

Sooo disappointed with the scratches on my XS after 3 weeks.

It’s a phone to carry with you most of the time, not something you put on a shelf to watch only.

Regretting I haven’t seen these comments before I got it...

Really?

I don't think that this is the point or even the question here.

In my opinion there shouldn't be a strict focus on how many customers have an issue rather if users have an issue caused by a poor production line within Apple's universe.

If this is true there need to be a free replacement (repair) program as they do for example with the MacBook Pro battery that may explode (take a look at sales numbers compared to MacBooks that exploded). If there is evidence that something is wrong with some display the company should act. This is why people are sharing their experience.

I have exactly the same issue.

I've been an iPhone user since the 3G, I've never used a screen protector on any of them and never had any significant scratches.

My XS has numerous scratches on it already; two of them fairly deep and I genuinely have no idea where they came from. I've just got back from a Genius Bar appointment where the guy who served me and the 'manager' proudly told me that the XS is the toughest iPhone screen ever, 'No' they've never used screen protectors either and they've never had an issue with scratching on their phones.

They declined to help me on the basis that the scratches were 'cosmetic' and so the system would not allow them to do anything about it.

To say I'm annoyed is an understatement.

Karghnar, if you have an XS, then, by all means, share your experience, but your generalisations are not helpful.

I have had at least 6 iPhones over the last 10 years and NOT ONE of them has scratched the way my XS has in three weeks. I've not treated my XS any differently to my previous phones. I am not a construction worker, I have taken care of it, and I haven't been anywhere to get sand in my pocket (Although I have with other phones).

Hi Corey, I have an Xs and my screen is already heavily scratched after 3 weeks. Some deep scratches.

My old iPhone X has ZERO scratches! The new Gorilla Glass 5 isn’t as hard. It’s softer to avoid shattering, but prone to scratches. I hope that we will see a replacement program if this is a widespread issue. #scratchgate? :-)

I certainly hope that Apple is going to own up the problem and replace the screen!