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Level 1

37 points

iPhone XS Max camera lens weak/defective?

The other day I was showing my friend my iPhone and he noticed that my camera lens (sapphire glass) was cracked but not shattered. According to apple the glass is supposed to be very strong.. I took my phone in for the genius bar to take a look, and they told me that is was physical damage. Firstly, there are no impact point on the phone. Secondly, if the sapphire glass is as strong as they say the impact that would have cracked it would have at least put a dent in the camera bezel or shattered the camera lens. I'm just wondering if anyone else has had this issue??

iPhone XS Max, iOS 12, null

Posted on Oct 3, 2018 8:06 PM

Best reply

EjayZL

Level 1

13 points

Posted on Oct 8, 2018 4:38 PM

It just happened to me too. I just noticed the crack today and I went straight to Apple store to fix it after setting an appointment. Instead, the guy asked me to pay $500 to repair it when I insisted I never dropped this phone. I just opened it and activated it on the box last week (<7 days of use). I understand anything can happen but that is not me. I take care of my Apple products since iPhone 1 and this is the first time Apple let me down on the Customer Service side of it. I contacted Apple Support now and see how this is going to pan out. This looks like a design flaw in my opinion. How can a camera lens crack on its own? Researching this more it sounds like this has been happening even on iPhone X's Dual Camera system. It is just disappointing that they want to charge you $500 for an already expensive phone to begin with and they are not owning this issue.

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20 replies

shoshima

Level 1

4 points

Nov 17, 2018 3:19 AM in response to usualsuspect1

Have this issue as well.

Iphone xs max.

The iphone is inside a case since day one and I have it for about three weeks.

This has to be a manufacturing issue.

What now?

shoshima

Level 1

4 points

Nov 17, 2018 3:56 AM in response to Dogcow-Moof

Well, unfortunately I live in Israel, where ther is no apple care what so ever...

Looks like the saphirre is not so strong as it should have been.

Dec 3, 2018 5:39 AM in response to jdeeba

Just got my phone Saturday. Got home and pulled it the plastic and there it was a nice little crack on the lens going back today to see what I can do as well.

Tellis67

Level 1

4 points

Dec 4, 2018 5:08 PM in response to jdeeba

I had the same issue with my Xs Max after owning it for 2 months. Apple told me it’s not covered. I’m unhappy as I spent $1200 and haven’t done anything wr

Feb 19, 2019 12:44 PM in response to jdeeba

My iPhone XS Max also I did not drop it after a couple of week I notice have little scratch in the Lens

what I am going to do is it possible to change it in the apple store how much I pay

iPhone XS Max camera lens weak/defective?