iPhone XS Max Speaker(in the earpiece) issue

That’s no fix even if it did work. For people that use Bluetooth a lot, does that mean they have to keep it switched off when not in use, to get their phone to work right?

I talked to two Apple senior advisers, one did not admit the problem, the other one did, but never mentioned Bluetooth whatsoever.

The best fix we have is to power your device off and on, or reboot it. My problem is definitely happening less often since iOS 12.1, but other people are having the problem happen more frequently since the update.

I’m also having my signal fluctuate from one bar to four bars sitting in my favorite spot at my house. That may not be the my Xs max but I have read about that happening to other people.

It will be fixed eventually, but many of the same people wanting a fix now would also be the same people complaining that Apple didn't test things if the fix inadvertently broke something else or if it didn't work 100% of the time.

Hi. I know they will but... how about Apple stepping up to the plate and reassuring us themselves, instead of people that are guesssing about what’s going on, that don’t even represent Apple doing it?

In my opinion Apple is resting on its laurels, and thinks that it doesn’t have to talk about it. The other big companies are no different, and trying to get them to admit anything is like pulling teeth. As a business owner myself, there comes a point when you have to own up to what happens, because ultimately it falls on me/us as the business owner.

This issue was known almost right from the get go on September 21 or 22nd. That makes the iPhone Xs 1/6th of the way through its life cycle “broken”, before it gets upgraded.

I’m done complaining, we can’t get any answers anyway, heck we can’t even get an acknowledgment of the problem. I am done complaining, and so it goes with the times anymore, nobody’s to blame, so pass the buck.

If I’m wrong about anything I said, please show me where. Thank you

Exactly this will be my last iPhone purchase for any apple product. I’ve been a Apple person some day one it’s no wonder why people keep switching it’s a shame really I like the screen but with all these issues it slmaost like is rather have my 8 plus back

Ok, so just got an XS yesterday and today the top speaker isn't playing any music though it. IS there another fix besides restarting it? Is there something else we can do to get it back on without having to turn off?

This is on a brand new XS 512 that was just delivered to me yesterday.

ALSO, I came from a 6s and the call quality and tone of the ear piece speaker sounds better this this new phone. It's like the treble is turned down for all call using the earpiece, not on speakerphone. Anyone else notice this?

Somehow my problem has been rectified. For those looking for a history of my problems, I pre-ordered the Xs max from Verizon, and received it on 9-21. Shortly afterwards, maybe on the 23rd, I noticed low-volume from my max during playback of my music, YouTube, and apps that contained dialogue, and quickly found out that the earphone speaker was not working, although a reboot, or a off and on cycle got it working again. I talked with Apple a couple of times, they did their usual testing, but since I do not have AppleCare they were not inclined to replace my phone easily. So I stated my problem to Verizon, and had a new Xs max within two days, I can’t say enough about Verizon’s top tier insurance, and this is a few times in the last couple of years that I have received a new iPhone from them, after some problems arose. I received my new max iOS 12.0.1 was already out, so I updated, a day or two later my problem persisted, no earphone speaker sound. iOS 12.1 comes out, I update, a couple days later my speaker goes out, this may have happened one more time, but the bottom line is my earphone speaker has not gone out in roughly 10 or 12 days. The only thing I have done different is use my Bluetooth a couple of times, and I switched it off after I was done. I have not turned Bluetooth on in about a week. I know someone mentioned turning Bluetooth on and off fixed their problem, that’s why I mentioned it. Why are some still having problems after the iOS 12.1 update? I’m not sure, and for the first couple days after that particular update I was also, then my problem seems to have been resolved. I would expect that if it was going to happen on my max again, it would’ve happened by now. If it goes out again I’ll report it, but so far so good.

It’s worth noting that rebooting your device is only a temporary fix. Could this be a one time fix for certain people? I don’t doubt it, and the way this is acting anything is possible. I also think for the majority of us, rebooting your phone, or doing an off and on again cycle is just a temporary fix.

Mine just went out again, after nearly 2 weeks of working correctly. This phone has been out for over two months and the problem still persists. I’m sure they’ll fix it, but it is very annoying.

Hi, are you using an iPhone X or an iPhone XS? I know you said X but I want to make sure. Because everyone else has the Xs or the max on this thread. At least that I’ve read.

After working properly for nearly 2 weeks, my earphone speaker is going out frequently now.

As far as I know, everyone else in this thread has the Xs or the max.

Also as far as I know on this thread, no ones earphone speaker goes out during phone calls, only during music, YouTube, and apps that contain dialogue.

Are you saying that your speaker goes out during phone calls? If that’s the case it sounds like a different bug.

Gotcha thanks, and yes I agree it’s a bug. Hopefully it’s not the same persisting problem I’ve read about that happened last year. Speaker problems on iPhones have been reported for over a year, and not just the Xs and Xs max. A quick search confirms this

It doesn’t sound like the same problem. Some on that thread complain of problems during phone calls also. Ours are during music, YouTube, media or apps with dialogue playback, not during calls that I know of.

If it is the same problem, that means it’s been going since at least iOS 11 and they obviously can’t fix it. This is looking bleak to say the least.

Omg! I’m on my 3rd new IPhone X’s max and after a few minutes everyone says I sound like a robot! I understand this thread is music issues Etc., but haven’t even gotten there yet! Verizon and Apple acting like I’m the only one they have heard of having this issue! Apparently not! Good grief!

blow on the bottom of the phone HARD. Might fix.

Also, the ear piece clarity of the iphone XS isn't as good as previous phones. It's like it's mono, when to your EAR and when on a call, I'm talking about the other person.