Apple Event: May 7th at 7 am PT
I suddenly can't access Mail. When trying to open it either from launchpad or from my dock, I get "The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?" If I click "Don't reopen" I get nothing, if I click "Reopen" I get "Mail quit unexpectedly" Have tried rebooting but no help. What to do????
MacBook Air (13-inch, Early 2015), OS X Yosemite (10.10.5)
Do a backup, preferably 2 on 2 separate drives.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.
Do a backup, preferably 2 on 2 separate drives.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.
Are you checking via IMAP, POP, or Exchange? IMAP and Exchange, I would just delete the com.apple.mail.plist file.
POP, I would move the Users -> yourname -> Library -> Mail and Mail Downloads folder to your desktop in their entirety before reopening Mail. Once it loads normally, then I would use the Mail menu -> Import Mailboxes option to reimport the mailboxes.
Mind you, you will need to recall your e-mail passwords in both events.
That solved my problem, mail works again. Thanks very much!!!
Have a great day.
You are welcome.
I can't access Mail
